What is the Bridge Patient Portal solution?

Bridge Patient Portal is the leading 2015 ONC-certified patient portal solution for health organizations seeking to improve profitability in today’s challenging healthcare market. Beyond just patient portal software, Bridge offers a mobile-ready, patient engagement platform that increases patient engagement as well as provides a more personal and stronger connection with your organization.

Bridge is an EHR-agnostic / vendor-neutral solution that can interface with multiple EHR and RCM systems simultaneously. Bridge’s patient portal software is extremely secure, HIPAA-compliant and 2015 ONC-certified, undergoing routine 3rd-party audits (legal, clinical, and security). Bridge can be used to meet MACRA requirements.

Bridge has a full range of fully customizable features, including:

Patient Registration
Patient Appointment Scheduling
Prescription Refills
Online Bill Pay
Secure Messaging
Care Plans
Reporting
Medical Records
Patient Forms
eConsultations
Automated Patient Notifications
Caregiver/Proxy Access
Admin Tasking Dashboard
Appointment Reminders
Patient Check-In

To learn more about Bridge Patient Portal and its features please see: Bridge Patient Portal.

Bridge is also available as a healthcare mobile app, with native support for Android and iOS.

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Is there a Bridge Patient Portal app?

Yes, Bridge offers a patient portal app. The app is an extension of the patient portal and replicates the same functionality that is available in the portal. Unlike a typical patient portal mobile app, Bridge’s app is client branded, allowing hospitals and health systems a way to further build their brand. Patients would download the app in either the iOS or Android app stores.

Also, Bridge is a reseller of the Universe mHealth App Platform, which offers medium-to-large healthcare organizations a secure and scalable platform for all their online patient services. Universe is perfect for organizations looking to consolidate multiple patient engagement systems into a singular app. The platform is able

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Is Bridge a full patient engagement solution?

Bridge is more than just a medical records patient portal. Through the use of our patient engagement software our clients are able to deploy client-branded web applications as well as a mobile apps, available for iOS and Android.

In an industry where patient engagement is used to define everything from simple, piecemealed patient communication solutions to antiquated patient portals. Bridge is setting a new standard for patient engagement software companies by offering a single, mobile-ready solution for secure SMS/email/push notifications, self-scheduling, medical record access, patient-provider messaging, bill pay, patient check-in and more.

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What softwares does the Bridge patient engagement solution include?

Bridge’s patient engagement software platform was designed to help organizations with multiple patient engagement solutions. Our platform condenses the solution suite down to one single patient facing solution. From the single solution, organizations can expect the same functionality as the following solutions:

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Can the patient portal application be customized?

Yes. Bridge Patient Portal is a fully customizable patient portal solution. Tell Bridge what you would like customized and Bridge can tell you if it is feasible and if there is an associated cost. In some cases, Bridge will not charge for customizations if Bridge feels that it would be beneficial for all Bridge users.

Some of the customizations Bridge frequently installs include:

  • Changes to intake form templates
  • Changes to registration forms
  • EHR/PM software interfaces
  • Self-scheduling workflows
  • Proxy access rules
  • Filtering/hiding health summary and lab data
  • Payment gateway interfaces
  • Custom homepage widgets
  • Website integration
  • In-portal advertising

All of Bridge’s installations are designed to meet your healthcare organization’s brand identity. You can also choose to reserve a requested portal customization for your organization’s use only. This is a common request in cases where the customization is part of a client’s “secret sauce.”

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Can I request a new feature?

Yes. Please feel free to ask us about any feature that you would like to have installed. There is a good chance the patient portal development team is already developing it or has it scheduled for development.

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Can I interface Bridge to my Electronic Health Record (EHR), Revenue Cycle Management (RCM) or Practice Management (PM) software?

Yes. Bridge’s enterprise patient portal can be interfaced with any Electronic Health Record (EHR), Revenue Cycle Management (RCM) or Practice Management (PM) software system, even more than one simultaneously.

Bridge works with the most common healthcare interface industry standards, including Health Level Seven (HL7), Continuity of Care Document (CCD) and Fast Health Information Resource (FHIR) via Bridge’s robust API. We can also build custom, non-standard interfaces designed for advanced integration between multiple systems where external compatibility support is not required.

No matter what your interface needs may be, Bridge can help you develop the perfect solution. In many cases, Bridge has already developed interfaces for your software system(s). Contact a Bridge representative to see if Bridge has an interface developed for your EHR or PM system.

To learn more about the Health Level Seven and Continuity of Care Documents please see: Understanding the Acronym Puzzle: What Health Professionals Need to Know About C-CDAs, CDAs, and CCDs

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How can I initially populate the portal with my EHR/PM software data?

To get started using Bridge Patient Portal, Bridge can help you transfer data from your EHR or PM software. Prior to importing data, patients need to have portal accounts. The easiest way to create a large number of accounts is using a CSV file, or an interface to the EHR/PM system. Once accounts are created, Bridge can import Continuity of Care Documents (CCDs) from your EHR or PM software using a common directory on your local server. Bridge’s expert team will guide you through the entire migration and/or go-live process.

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Do my patients have the same login and password once the portal is migrated?

No. Bridge can’t bring over the patients old passwords but Bridge makes it easy for patients to set a new password for their automatically created/migrated account.

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Is Bridge a 2015 ONC certified patient portal?

Yes. Bridge is a 2015 certified patient portal. Bridge was certified by SLI Compliance for 2015 Edition Module EHR / Ambulatory * ONC Health IT Certification. This designates that healthcare providers/organizations can use the patient portal for Merit-Based Incentive Payment System (MIPS) pathway of the MACRA Quality Payment Program.

Bridge certified on the highest number of criteria (16 modular EHR criteria) of any EHR-independent 3rd party patient portal solution.

Bridge Patient Portal v2.0, certification date: Jul 3, 2018, certification ID number: 15.05.05.1947.BRID.01.00.0.180703

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Can I use the patient portal for MACRA attestation?

Yes. Especially with regards to the Promoting Interoperability (formerly Advancing Care Information) performance category in MIPS. The Promoting Interoperability category is worth 25% of a clinician’s MIPS Final Score. The score is derived on the satisfaction of base score, performance score and bonus score requirements, all of which are weighted differently in terms of their contribution to the Promoting Interoperability performance category final score. “Patient Electronic Access” is a MIPS measure that is a required for the base score and can be achieved through the use of a healthcare patient portal such as Bridge. There is also the View, Download and Transmit (VDT) measure that most will recognize as a key factor in having a patient portal for MU.

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Can I try the product before I buy it?

We believe the best way to get familiar with one of Bridge’s solutions and experience its benefits, is an interactive demonstration with one of Bridge’s portal specialists. A Bridge portal specialist will be able to convey the in’s and out’s of Bridge’s robust product-offering in a demonstration customized to the client’s needs.

In some cases, Bridge has the ability to provide a demo login to a test environment in order for a client to interact with the product further.

Clients have the ability to terminate their Bridge licensing agreement at any time thirty with days written notice.

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How are provider user licenses counted for pricing?

Bridge Patient Portal is priced based on a combination of number of providers and active patients to ensure that clients are not billed unnecessarily for under-utilized systems. A provider is considered to be any high-level provider providing care to a patient. This includes: M.D., D.O., D.C., N.P., L.Ac., DDS and DMD. A portion of Bridge’s pricing is based on the number of providers that are going to be using Bridge. Bridge generally does not provide a discount for part-time providers as the majority of the license costs are based on patient utilization, though exceptions can be made for certain cases. Supporting staff and other administrative staff are not required to purchase a license, as long as there is one active provider license.

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We have more than one child. Can I set up one account for all of our children?

Parents can have an account for each of their individual children. Modeled after recognizable social media applications, parents can intuitively toggle between the profiles of their children. This feature clearly displays which child’s information the parent may be viewing, allowing the parent to manage his/her child’s appointments, prescription requests, and view medical records online with ease. Bridge also has built in age of majority software that automatically disconnects a child for a parents account when the child reaches the age of majority.

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Does Bridge support proxy managed accounts for dependents?

Yes, parents can manage an account for each of their children, provided that all of their children are under the age of 18 or the age of majority in their state. Modeled after recognizable social media applications, parents can intuitively toggle between the profiles of their children. This feature clearly displays which child’s information the parent may be viewing, allowing the parent to manage his/her child’s appointments, prescription requests, and online medical record with ease. Bridge also has built in age of majority software that automatically disconnects a child for a parents account when the child reaches the age of majority. Parents can send messages on behalf of their child and restrictions for sensitive information are supported.

To learn more about Pediatric specific portal features please see: 3 Portal Features Every Pediatric Clinic and Parent Should Know

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Does Bridge offer IVR services for notifications or reminders?

While Bridge does not offer IVR services as part of its core offering, Bridge is open to providing the solution if requested.

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Does Bridge offer automated patient notifications via SMS and Email?

Yes. Bridge has a robust admin panel that allows for the easy setup of SMS and Email notifications. These can be used for a variety of features, including:

  • Appointment Confirmations
  • Appointment Reminders
  • Health Summaries
  • New Documents
  • Rx Refill Status Change
  • New Invoices
  • New Lab Results
  • New Message

To learn more about SMS and Email notifications please see: The Facts about HIPAA and Email/SMS Communication with Patients

To learn more about sending appointment reminders securely please see: How to Send Automated Patient Appointment Reminders Without Jeopardizing Patients’ Data Security

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Does Bridge offer video e-consultations for telemedicine as part of its patient portal solution?

Bridge offers a email-based e-consultation solution with integrated billing for the e-consultations. In regards to video e-consultations, Bridge generally recommends 3rd party systems.

To learn more about telemedicine please see: Telehealth Is Healthcare’s New Frontier, Powered by MACRA

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Does Bridge offer patient appointment scheduling software?

Yes. Bridge’s medical appointment scheduling software is a rules-based, enterprise-wide scheduling solution that ensures a patient can work their way through proper clinical screening and select from conflict-free times.

Bridge helps you automate the appointment scheduling process by letting patients book appointments at their own convenience. The appointment request platform is simple for patients to use, and lets them select their doctor and preferred visit time from a list of available appointment slots. Our self-scheduling allows you to implement an automated workflow that asks the questions you need answered before confirming an appointment, including prompting patients to fill out forms.

Choose between two setup configurations that determine what happens once a patient appointment request is received.

  • Automated. Appointment requests are automatically scheduled once the patient clicks “submit request.”
  • Semi-automated. Designate a person (or group of users) in your organization to receive appointment request notifications as soon as they are submitted. Users can review the appointment requests when it is convenient and change the status from “pending” to “scheduled” to confirm. A notification will then be sent to the patient.
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Can Bridge’s patient self scheduling software support dynamic logic?

Bridge’s rules-based HIPAA compliant scheduling solution ensures that a patient can work their way through proper clinical screening and select from conflict-free times within the patient scheduler. The patient scheduling software was built to easily handle complex scheduling decision trees and is adaptable to any provider group—forming to the unique schedules of each of their providers.

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Does Bridge have integrated patient intake software?

Yes. Bridge’s device-neutral patient intake software seamlessly integrates with EHR/PMS systems to expedite the patient check-in process. Patients interact with a customized patient intake experience that the client has developed with Bridge.

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Can I have custom patient intake forms?

Yes. Bridge features a number of pre-built intake forms that can be further customized to your exact needs. There is a small charge for creating a custom patient intake forms. The work is billed hourly and most forms don’t require more than a few hours. Other forms can also be created, including Health Risk Assessments (HRA), surveys, pre-op forms and medical record release.

For more information on intake forms please see: Why Does Your Medical Practice Need Electronic Patient Intake Forms?

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Does Bridge have patient survey software?

Yes. Patient surveys can be triggered/sent through the following modules:

  • Mass marketing messaging
  • Direct messaging
  • Patient Forms
  • Pre/Post visit messaging
  • Care Plans
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Can I use Bridge’s patient engagement software to send personalized patient education?

Yes. Clients can utilize three different methods for sending patients education material.

  • Direct message: Send patients education via direct message (attachments, url’s, text)
  • Mass messaging: Utilize the marketing module to target patients with a specific condition and send the target patient population the education material in one click.
  • Care plans: Automated triggering of patient education as patient adheres to assigned care plan.
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How does Bridge handle patient consent management?

Bridge enables healthcare organizations to have a repository of forms and agreements for patients to electronically sign “e-sign” in the application. These forms/agreements can be triggered at various stages of the patient’s use of the portal, including:

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Can I create my own Care Plans for my patients?

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Does Bridge Patient Portal have software for CPT 99490?

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Can I customize chronic care management forms?

Yes, there is a form builder in the Chronic Care Management solution that enables administrators to develop custom forms to be used in their CCM program.

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How do I track the time I have spent in providing Chronic Care Management services?

The Chronic Care Management solution has a built in timer. Every time a care coach accesses a patient chart, reviews the patient health records, updates or modifies the patient’s care plan, or communicates with the patient via phone or email the time spent in each activity is automatically recorded. At the end of the month, you can run a billing report for each provider that details the amount of time spent on Chronic Care Management service.

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Can a patient use the direct messaging protocol?

Yes, granted the provider has a direct message address.

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Is your patient portal mobile friendly?

Yes, Bridge’s web browser-based application is mobile-friendly by using responsive design. This ensures a user-friendly experience on all devices.

Bridge also offers a client-branded healthcare mobile app solution with extensive functionality for interfaces, patient medical records, appointment scheduling, messaging, bill pay and more. To learn more about Bridge’s mobile app solution please visit: Universe mHealth

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Is Bridge a HIPAA compliant patient portal?

Yes. Bridge Patient Portal has gone through multiple rounds of third-party HIPAA audits and is ONC 2015 Edition certified. With the ONC 2015 certification, Bridge’s portal meets or exceeds all security requirements pertaining to patient portal software, as set forth in the standards for MACRA/MIPS and HIPAA. Protecting the privacy of your patients’ personal health information is a top priority for Bridge. As a Bridge customer you will also sign a Business Associate agreement with Bridge for HIPAA compliance purposes.

HIPAA compliant features include:
HIPAA compliant bill pay
HIPAA compliant appointment scheduling
HIPAA compliant messaging
HIPAA compliant appointment reminders

To learn more about security please see: 8 Security Features You Need in an EHR or Patient Portal

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How does Bridge ensure HIPAA compliance in each portal?

Bridge Patient Portal is committed to the security, compliance and QA of each individual portal installation. Each portal is hosted on a secure Google cloud server with the appropriate firewalls. Bridge undergoes annual third-party HIPAA audits and various other security-related audits, Bridge also staffs a full-time compliance officer.

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What are HIPAA-compliant advanced IT solutions?

Healthcare providers in the U.S. must comply with HIPAA regulations, which were designed to provide privacy standards to protect patients’ medical records and other health information supplied to health plans, doctors, hospitals and other healthcare entities. These regulations extend to all types of healthcare technologies that doctors might use to store and manage patient information. Although there is no definitive HIPAA certification for any organization, IT companies can be HIPAA-compliant. This means that they adhere to HIPAA regulations and take the necessary steps to ensure their products effectively protect sensitive patient information.

Bridge has a long history in helping healthcare organizations meet and understand HIPAA guidelines

To learn more about HIPAA and healthcare applications please see:
HIPAA and Healthcare Applications, Part 1 of 3: What You Need to Know About User Authentication
HIPAA and Healthcare Applications, Part 2 of 3: What You Need to Know About Auditing
HIPAA and Healthcare Applications, Part 3 of 3: What You Need to Know About Data Transfer

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Who is responsible for patient portal hosting?

Bridge can be hosted on your own server or on one of Bridge’s, depending on your healthcare organization’s preference. If you wish to not host on Bridge’s cloud server you have these additional options:

Client self-hosted: This option allows you to host the Bridge software on your own server or on a dedicated joint-managed Bridge server. Bridge Patient Portal requires access to this server for product update services and the server must meet the company’s technical requirements. Server technical maintenance has an additional cost.

Dedicated Bridge Server: If you’d like your organization to be on a dedicated server but do not have the resources to maintain one, Bridge Patient Portal can provide joint-managed dedicated hosting with Google Cloud.

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What type of training is included?

Training hours are included in all purchases of Bridge Patient Portal. Bridge’s training sessions are typically carried out online via GoToMeeting.

Many of Bridge’s clients opt for a “train the trainer” approach, rather than having every member of their organization meet with a trainer from Bridge. If you choose this option, we will train an individual or a select group of people at your organization to use the portal. They can then, in turn, teach the rest of your healthcare staff.

In addition to online training, Bridge can provide clients with a product manual and how-to videos that explain some of the different functions and capabilities of the patient portal. Bridge will work with your team to develop these training materials and overall training plan.

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What type of support is included?

Bridge will provide ongoing support to all clients. Support shall include telephone or email assistance in remedying situations and problems with the operation and performance of the Patient Portal. This support is available during Bridge’s normal business hours, 9:00 a.m. to 5:00 p.m. ET, Monday through Friday, excluding legal holidays.

Unless otherwise specified, Bridge will be responsible for providing Level 2 support only. Level 2 support is defined as support relating to the software or server, where advanced technical, development and server administration knowledge is required. This includes, but is not limited to troubleshooting of software bugs, server administration and database administration. Level 1 support, defined as support provided directly to patients (ie. login issues, missing information from medical record, etc.) is generally the responsibility of the client, though arrangements can be made to where Bridge can handle these support responsibilities.

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Does Bridge offer a white-label patient portal?

Yes. Bridge offers a white-labeled version of our patient portal for organizations looking to displace their native EHR patient portal. The 2015 certified ONC patient portal is built using Angular.

For our EHR partner resellers we offer competitive wholesale pricing, as well as access to our fully documented API. HL7 interfaces are also supported with Bridge.

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How is Bridge different from other patient engagement solution vendors?

Bridge is uniquely positioned to deliver an exceptional patient portal/patient engagement platform. After 7+ years of intense development, Bridge now finds itself in a unique position to capitalize on other vendors’ shortcomings and growing customer demand for patient engagement solutions.

What sets Bridge apart from our competitors:

  • Utilization of the latest technologies, such as Angular, which allow for a single code base for web, iOS and Android.
  • Ability to navigate interface challenges with EHR/RCM vendors, having successfully interfaced with 15+ EHR/RCM solutions.
  • Experience completing many projects, so we enter a project with confidence and are comfortable setting budget limits, preventing budget overrun.
  • Sole focus on medium-to-large-sized healthcare businesses.
  • Advanced expertise in the healthcare regulatory landscape (ie. HIPAA, ADA). Bridge has undergone an Optum new vendor audit, for example.
  • Experts in healthcare interface technology (ie. HL7, FHIR, CCD, Direct).
  • Extensive experience in providing patient portals and apps, with deep knowledge of age of majority law, acceptable management of proxy accounts, conditional presentation of sensitive information and the complexities associated with parent/guardian/caregiver access.

As the healthcare industry grows in complexity, it’s important to have a partner to optimize communication and interoperability between systems. Through high R&D spending (50% of expenses) Bridge has been able thrive in the ever-changing, disorganized healthcare market where vendors are struggling to keep up with customer needs and have significantly higher operating costs, high customer acquisition costs, and obsolete software platforms.

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Do you offer medical web design services?

Yes. In partnership with our strategic partner Medical Web Experts, Bridge offers a wide range of healthcare website design services, ensuring maximum engagement across your patient population.

Medical Web Experts has over 10 years of experience specializing in medical web design and app development for the healthcare industry, working with some of healthcare’s largest health systems. For more information visit their website: Medical Web Experts

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Who has access to the application source code?

Bridge controls the source code and does not allow clients to have access to it. However, if requested and at an additional cost, a client can be a beneficiary of the source code through Bridge’s source code escrow program. This protects the code in the event of an unforeseen disaster or modification that would render Bridge incapable of continuing to support and maintain the software application.

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What’s Bridge’s cancellation policy?

Bridge asks for 30 days notice before you cancel your license.

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Is it a HIPAA violation to include names or PHI in an email or SMS text?

The short answer is yes. That being said depending on the content of the email/sms, who the email/sms is being sent to, or mechanisms put in place to ensure the integrity of Protected Health Information (PHI), email/sms can be in compliance with HIPAA in certain circumstances. The patient also has the ability to sign an opt-in agreement (where they accept the risks of PHI in messages) with a health organization and receive PHI via email/sms. The opt-in agreement is a common practice among Bridge clients.

For more information please see: The Facts about HIPAA and Email/SMS Communication with Patients

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Is Skype® HIPAA compliant?

While Skype’s® encryption methods are strong, one of the most compelling reasons against the use of Skype® for healthcare provider-patient communication is that Skype® will not enter into a Business Associate Agreement (BAA), which is required under the HIPAA Omnibus Rule. Organizations that use the software to communicate with patients over the Internet should be aware of the risks involved and consider using other video conferencing platforms instead.
For more information please see: Is Skype HIPAA Compliant?

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Want to Learn More?

Contact Bridge online or call us at (800) 467-2321
to learn more or schedule a free demo.

Contact us now