Utilizing HIPAA Compliant Patient Surveys to Optimize Patient Engagement and Increase Effectiveness of Post Visit Communication
Having a post-visit communication plan can significantly improve patient outcomes by reducing the number of emergency visits, decreasing the hospital re-admission rate, and improving chronic disease management. Utilizing HIPAA compliant patient surveys is an excellent way for providers to gather post-visit information that enables them to monitor patient well being, verify medication adherence, and review care plan compliance, all of which improves patient satisfaction and help patients maintain good health.
Despite the importance of follow-up communication, few healthcare organizations have a robust post-visit communication plan in place.
A recent survey of 50 health professional and healthcare administrators conducted by Bridge Patient Portal, demonstrated that only 30% of organizations have an adequate post-visit communication plan in place.
The survey also examined the areas of post-visit communication that pose the greatest challenges for healthcare organizations.
Post-Visit Patient Communication Challenges
- Questions or payment of bills
- Patient medication adherence management
- Care plan guidance and management
- Appointment reminders
- Coordination of refill requests
Post-Visit Communication and Patient Engagement Goals
For survey respondents whose organizations do have a patient engagement strategy, when asked which goals they were trying to accomplish, the majority (59 percent) said continuity of care for better health.
Barriers to Implementing Post Visit Communication Plans
The Bridge Patient Portal survey indicated that there are multiple barriers to addressing the post-visit patient communication challenges According to the survey, the two biggest barriers for healthcare organizations are “internal problems with managing existing technology” and “lack of knowledge to produce a satisfactory solution.” Moderate barriers include: lack of internal staff resources, lack of budget, and lack of interest by management or not a priority.
The results show that post-visit patient communication is a significant problem for many healthcare organizations, and the barriers for adoption cannot always be resolved internally. For this reason, it is increasingly important for organizations to work with third parties, including patient engagement strategists, consultants, and vendors that offer patient survey software to develop comprehensive plans to improve post-visit communication and, as a result, patient health outcomes. With Bridge Patient Portal’s robust, HIPAA compliant forms and secure notification system to deliver surveys to patients you will have a trusted partner to build your organization’s post-visit communication plan.