About Michael McGinley

Michael McGinley (Director of Strategic Accounts), is an accomplished sales & management executive experienced in HIT sales, data analytics, and publishing. He is certified in management information systems and has a BA in business, in addition to an MS in information systems with a concentration in healthcare. Mike possesses a true commitment to sales and customer service.

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Michael McGinley (Director of Strategic Accounts), is an accomplished sales & management executive experienced in HIT sales, data analytics, and publishing. He is certified in management information systems and has a BA in business, in addition to an MS in information systems with a concentration in healthcare. Mike possesses a true commitment to sales and customer service.

How Medical Patient Scheduling Software Can Benefit Healthcare Organizations

Medical Patient Scheduling Software

Medical Patient Scheduling SoftwareMedical patient scheduling software was once considered a luxury but is now a highly sought-after feature by many patients. Compared to traditional appointment scheduling methods, medical office scheduling software is more patient-centric and can actually improve health outcomes due to improved medical care access. Appointment scheduling software allows patients to book their own appointments independently, check availability, view/edit existing appointments, and receive reminders for their upcoming visits. A patient self-scheduling solution not only benefits patients; many healthcare organizations have also experienced general improvements, including a reduction in no-shows and decreased labor costs.

Fully customizable features

With medical patient scheduling software, healthcare organizations can build in their own rules and requirements when booking an appointment. A patient scheduler can consider variables such as appointment type, provider, or location. Healthcare organizations can limit and control the type of appointments that patients can select when self-scheduling. Different types of appointments can be configured according to the average duration. This accommodates for variable time slots, which helps prevent overbooking and double-booking.

In some circumstances, certain appointment types may be too sophisticated for a patient scheduler to complete. For companies wanting the functionality of a self-scheduler, but who still wish to control some or all aspects of more complicated appointments, a hybrid model can be implemented so that healthcare organizations can get the best of both worlds. Within hybrid models, patients can “request” an appointment instead of fully booking one; a staff member can then contact the patient to work through the rest of the appointment process.

Reduce no-shows

Patient no-shows can take a toll on any healthcare organization since those vacant appointment slots cannot be filled last-minute. No-shows most often result in a loss of revenue from non-billable hours. Clinical resources are often wasted when patients don’t honor their appointments, especially in today’s current climate, where practices must take extra precautions to ensure patient safety. Self-scheduling software allows patients to take more responsibility for their healthcare appointments. Patients can conveniently verify, cancel, and reschedule their appointments, allowing staff to better manage the practitioner’s schedule.

Medical patient scheduling software
Decrease staff labor

Depending on the medical practice’s size, there will be at least one staff member whose sole responsibility is to manage a practitioner’s schedule. Making appointments, rescheduling appointments, and sending patient appointment reminders are just a few tasks that prevent practice staff from engaging in more critical tasks. Self-scheduling reduces the number of people required to answer calls and manage appointments, resulting in an immediate ROI. Medical office scheduling software automates the appointment scheduling process by allowing patients to book at their own convenience without staff intervention. Patients can select their healthcare provider and preferred visit time from a list of available appointment slots without assistance. If a healthcare organization handles multiple specialties and varying providers, healthcare appointment scheduling software can also be semi-automated for complex appointments that require staff approval. Medical patient scheduling software significantly reduces the amount of time your staff members spend on the phone booking and managing appointments for patients.

Medical Patient Scheduling SoftwareBridge’s patient scheduling software can be fully integrated into the healthcare organization’s EMR, PM, RCM, and API. This results in data being pulled and presented from the organization’s internal systems with data then fed back in from the self-scheduler. This process simplifies internal workflows, reduces staff intervention, saves time and money.

Patient scheduling software also helps prevent human errors when scheduling appointments since It standardizes and automates the scheduling process.

More and more healthcare organizations realize the benefits of implementing a patient scheduler. Evidence suggests a growing trend for the adoption of web-based appointment systems in all industries, and healthcare is finally catching up. Patient appointment scheduling software is no longer a luxury as it has become a necessity for many patients.

Michael McGinley (Director of Strategic Accounts), is an accomplished sales & management executive experienced in HIT sales, data analytics, and publishing. He is certified in management information systems and has a BA in business, in addition to an MS in information systems with a concentration in healthcare. Mike possesses a true commitment to sales and customer service.

Benefits of Patient Self-Scheduling Software For Patients

Medical Patient Scheduling Software

Consumers have grown accustomed to booking appointments online for multiple industries, however, healthcare has lagged. Patients demand the same functionality when making an appointment with their healthcare providers. Online appointment scheduling software allows patients to book appointments, check availability, manage existing appointments, and receive reminders for their upcoming visits. When compared with booking appointments by phone or in-person, a patient self-scheduling software is more patient-centric and has been shown to improve patient health outcomes due to improved medical care access. Other benefits include a decrease in wait times and improved patient experience.

Decrease wait times

Long wait times impact service quality and are a significant source of dissatisfaction that affects healthcare outcomes and patient retention. A patient self-scheduling software requires minimal intervention of staff members and thus frees them up to assist patients within the practice, reducing wait times. Real-time patient self-scheduling software shortens the time between when the appointment is requested and when the medical service is fulfilled. Patients have access to a provider’s schedule in real-time and can book appointments based on up-to-date information.

Improve patient satisfaction

Patient appointment scheduling apps help alleviate frustrating delays. Forcing patients to book appointments during office hours, which may likely coincide with their own working schedule, is limiting and often results in patients being put on hold. A real-time patient appointment scheduler allows users to make appointments, view appointment availability, manage appointments, and receive reminders for their upcoming appointments 24/7. A patient appointment scheduler also makes healthcare practitioners’ schedules more efficient, improving the quality of care provided to the patient. Staff members will no longer be tethered to the phone managing appointments, and are free to perform more patient-centered tasks that improve the patient experience overall.

Bridge Patient Portal offers a patient scheduling system that can be fully integrated into a healthcare organization’s EHR/PM/RCM, which results in one login for patient access to all features provided by these systems. If you’re considering a patient appointment scheduling app to bolster patient satisfaction and improve workflows, contact us today.

Michael McGinley (Director of Strategic Accounts), is an accomplished sales & management executive experienced in HIT sales, data analytics, and publishing. He is certified in management information systems and has a BA in business, in addition to an MS in information systems with a concentration in healthcare. Mike possesses a true commitment to sales and customer service.

Bridge’s HIPAA-Compliant Appointment Self-Scheduling Solution

Updated on August 6, 2020.

Get your patients actively involved in their healthcare experience with Bridge’s HIPAA-compliant appointment self-scheduling solution.

Bridge’s Patient Self-Scheduling Feature

Bridge offers a HIPAA-compliant appointment self-scheduling solution that can cut overhead, increase patient satisfaction, and decrease the number of phone calls coming into and out of your office. It can ensure proper screening while enabling patients to schedule their own appointments in a matter of minutes. This patient appointment scheduling software was built to comfortably handle complex scheduling decision trees that are adaptable to any provider/specialty group as well as the unique schedules of their providers, without any disruption in procedures or workflow.

Bridge integrates with your existing systems and procedures; it makes use of current data and settings and capitalizes on work that’s already been done. Bridge also works with you to provide Role-Based Access Control (RBAC), which regulates who has access to schedule appointments, the appointment slots to make available, and more.

The patient self-scheduling feature works without staff involvement but Bridge provides support whenever you need it. The solution is HIPAA-compliant and secure-in/secure-out, giving you the privacy you demand.

The Bridge Patient Portal gives patients more control over their healthcare experience, delivering self-service tools that patients have become accustomed to in other industries (e.g., travel, banking, retail, etc.). Access to the HIPAA-compliant scheduling feature is available via the secure patient portal or Bridge’s mobile app – available on iOS and Android.

HIPAA-Compliant Appointment Self-Scheduling Solution

Bridge’s patient self-scheduling feature allows patients to complete a full HIPAA compliant scheduling workflow and book appointments in real-time.

HIPAA-compliant appointment self-scheduling, security, and privacy

In addition to HIPAA-compliant self-scheduling, Bridge offers several essential HIPAA-compliant patient engagement tools such as HIPAA-compliant messaging, HIPAA-compliant appointment reminders, bill pay features, and a HIPAA patient portal app.

Patients can receive appointment reminders via email in order to help them manage their time.

In order to understand why HIPAA compliance is so important regarding all of these features, we must remember the importance of patient privacy. Healthcare providers in the U.S. must comply with HIPAA regulations, which were designed to provide privacy standards in order to protect patients’ medical records and other health information. These regulations extend to all types of healthcare technologies that doctors might use to store and manage patient information. Although there is no definitive HIPAA certification for any organization, IT companies can be HIPAA-compliant. This means that they adhere to HIPAA regulations and take the necessary steps to ensure their products effectively protect sensitive patient information.

Bridge has a long history in helping healthcare organizations meet and understand HIPAA guidelines. To learn more about HIPAA and healthcare applications, please feel free to look through the resources below:
HIPAA and Healthcare Applications, Part 1 of 3: What You Need to Know About User Authentication
HIPAA and Healthcare Applications, Part 2 of 3: What You Need to Know About Auditing
HIPAA and Healthcare Applications, Part 3 of 3: What You Need to Know About Data Transfer

Do you need additional information on HIPAA compliance? If so, feel free to contact a Bridge representative today.

Michael McGinley (Director of Strategic Accounts), is an accomplished sales & management executive experienced in HIT sales, data analytics, and publishing. He is certified in management information systems and has a BA in business, in addition to an MS in information systems with a concentration in healthcare. Mike possesses a true commitment to sales and customer service.