How Bridge Improves Patient Engagement for Athenahealth® Users

Bridge over riverMany of the today’s leading Electronic Health Records (EHR) organizations, such as Athenahealth®, are challenged with interoperability issues when they are operating in Integrated Delivery Networks (IDNs) that include inpatient and outpatient facilities. Frequently the EHR bundled portals from the larger hospitals or facilities become the primary portal, and the other patient portals, such as Athenahealth’s, are used less frequently used. The main issues we have discovered in organizations using EHR bundled patient portals in IDNs with multiple EHRs are the following:

EHR-Bundled Patient PortalsBridge Patient Portal
Lack of control over the information sent to the portal, including sensitive lab results, incomplete progress notes or age-restricted information.Bridge’s robust API and proprietary CCDA parser allows providers to have complete control of the information that the patient sees in the portal.
Patient registration is difficult and often times impossible without staff intervention.Bridge offers multiple, real-time registration options:
-Patient self registration
-Registration in the clinic
-Bulk registration using a CSV file or interface
Lack of native Chronic Care Management (CCM) software platform.Bridge has native CCM software that can seamlessly interface with multiple, disparate sources (including multiple EHR’s) – meaning that your care plan, notes, and patient information remain consistent across all your practice’s systems.
No private-labeling of Athenahealth’s mobile app.Bridge, working with Universe mHealth, offers its clients a native mobile app solution for healthcare. The app features all the core functionality of Bridge Patient Portal, with the ability to add additional features.

Interface Capabilities

Bridge Patient Portal improves interoperability by enabling you to share data with disparate clinical and financial systems, providing interfaces when and where you need them. Below is a list of our interface capabilities:

  • Bi-directional demographics
  • Uni-directional lab results
  • Uni-directional CCDAs

DISCLAIMER: All product and company names are trademarks™ or registered® trademarks of their respective holders. Bridge Patient Portal is not affiliated, endorsed or sponsored in any way to the service providers mentioned in this article.

Business Development Manager at Bridge Patient Portal. Passionate about helping healthcare businesses grow.
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Patient Engagement Features: