How Bridge Improves Patient Engagement for Greenway Health™ Users

Updated on June 21, 2020.

Greenway Health™ provides electronic health records (EHR), practice management (PM), and revenue cycle services (RCS) for ambulatory clinics and various specialty practices.

Greenway Health™ users frequently come to Bridge seeking a solution to increase patient engagement in their healthcare organizations. Bridge offers an industry-leading user experience through its patient-centric design, mobile app, and robust EHR/PM interfaces. Some of the more common reasons to switch to Bridge’s patient engagement solution include:

  • Cumbersome patient registration
  • Lack of robust messaging functionality
  • Lack of customizability

Bridge offers multiple methods by which patients can sign up for a portal account, making patient registration easier. These include:

  • In-office registration: Patients can sign up at the front desk, before or after their visit.
  • Patient portal self-registration: Patients can create an account on their own, at home, or at work.

Bridge helps engage patients with its omnichannel messaging solution (SMS text, email, push) so healthcare organizations can leverage a single patient messaging software that knows and respects patient communication preferences across channels.

Bridge offers a vendor-neutral patient portal and patient engagement solution, which can connect with any interfaceable EHR, RCM, or PM software system, including Greenway Health™. In cases where Greenway Health™ is used alongside other EHR and or PM vendors, Bridge can provide a single patient portal and client-branded mobile app which connects these disparate source systems. This provides patients with a “single pane of glass” or “front door” to access important self-service tools via their web browser or through a published iOS or Android mobile app.

Common EHR pain points:

  • Inadequate customizability
  • Deficient interoperability in multi-EHR environments
  • Lack of control over the information sent through a portal, (e.g., sensitive lab results, incomplete progress notes or age-restricted information)
  • No client-branded mobile app for iOS and or Android

Greenway Health

Avoid Piecemealed Patient Engagement Software

Many healthcare organizations leverage numerous third-party patient engagement software vendors to “piece together” a suite of self-service tools for their patients. Some of the more common “one-off” patient engagement tools include:

Common one-off patient engagement toolsExamples
Patient portal softwareEZ Access™, Medfusion™, Intelichart™
Appointment reminder software10to8 ™, SimplyBook.me™
Patient scheduling software Odoro™, ZocDoc™
Patient intake softwarePhreesia™
Telemedicine softwareSnapMD™, Doxy.me™, Zoom™
Patient survey softwarePatientlink™, Zonka™
Patient messaging softwareRelatient™, Luma™
Mobile access via a mobile app solutionFollowMyHealth®

 

Bridge offers a single patient engagement solution that offers most of the functionality offered in the above-listed systems, helping healthcare organizations build a strong foundation for reaching their patient engagement goals. Purchasing “one-off,” “piecemealed” solutions can result in the following issues:

  • High interface development/maintenance costs
  • Expensive license and utilization fees
  • Inability to respect patient communication preferences
  • The need for patients to remember multiple usernames and passwords

How Bridge Improves Interoperability

Bridge increases interoperability by working with the most prevalent healthcare interface industry standards, including Health Level Seven (HL7), Continuity of Care Document (CCD), and Fast Healthcare Interoperability Resources (FHIR®) via Bridge’s robust and fully-documented healthcare API. Bridge can also build custom, non-standard interfaces designed for advanced integration between multiple systems where external compatibility support is not required.

 

Greenway Health

Bridge improves interoperability by enabling you to share data with disparate clinical and financial systems, providing interfaces when and where you need them. Below is a list of our interface capabilities.

Bidirectional

  • Registration & demographics
  • Secure messaging
  • CCDA
  • Bill pay
  • Appointment self-scheduling & cancellation
  • Prescriptive refills
  • Documents
  • Patient-caregiver/proxy relationships

Unidirectional

  • Patient forms (Portal to EHR/PM/RCM)

DISCLAIMER: All product and company names are trademarks™ or registered® trademarks of their respective holders. Bridge Patient Portal is not affiliated, endorsed, or sponsored in any way to the service providers mentioned in this article.

Blake Rodocker
Blake Rodocker

Director Of Business Development Blake joined Bridge Patient Portal in 2016 after transferring from our parent company, Medical Web Experts. With over 10 years of sales and management experience, Blake is a results-driven professional, passionate about driving collaboration with clients, partners, and internal teams. Throughout his time at Bridge Patient Portal, Blake has demonstrated his versatility and dedication by actively collaborating with various departments within the organization, streamlining processes, and optimizing efficiency. Blake studied business administration at Thompson Rivers University in Kamloops, British Columbia, and completed a Health Information Curriculum and Training for Transformation (HICATT) program and GCP sales certification.