Updated on April 17, 2020.
How Bridge Increases Patient Engagement for NextGen® Users
NextGen® is a healthcare solutions provider that supports ambulatory and specialty practices, and it’s users frequently come to Bridge seeking a solution to increase patient engagement in their healthcare organizations. Bridge offers an industry-leading user experience through its patient-centric design, mobile app, and robust electronic health record (EHR) / practice management (PM) interfaces.
These are common pain points NextGen® users wish to solve:
- Patient registration is difficult and oftentimes impossible without staff intervention.
- Lack of ability to customize scheduling workflows.
- Lack of control over the information sent to the portal, including sensitive lab results, incomplete progress notes or age-restricted information.
- The patient portal and app are not client-branded.
Bridge offers a vendor-neutral patient portal and patient engagement solution, which can be interfaced with any EHR, revenue cycle management (RCM), or PM software system, including NextGen’s® EHR and PM solution. In cases where NextGen® EHR and or PM is used alongside other EHR and or PM vendors, Bridge can provide a single patient portal and mobile app which connects these disparate source systems. This provides patients with a “single pane of glass” or “front door,” to access important self-service tools via their web browser or through a published mobile app.
Avoid Piecemealed Patient Engagement Software
Many healthcare organizations leverage numerous third-party patient engagement software vendors to “piece together” a suite of self-service tools for their patients. These types of solutions can result in the following issues:
- High interface development/maintenance costs
- Expensive license and utilization fees
- A breach in patient communication preferences
- The need to remember multiple usernames and passwords
How Bridge Improves Interoperability
Bridge increases interoperability by working with the most prevalent healthcare interface industry standards, including Health Level Seven (HL7), Continuity of Care Document (CCD), and Fast Healthcare Interoperability Resources (FHIR®) via Bridge’s robust healthcare API. Bridge can also build custom, non-standard interfaces designed for advanced integration between multiple systems where external compatibility support is not required.
Bridge Patient Portal improves interoperability by enabling you to share data with disparate clinical and financial systems, providing interfaces when and where you need them. Below is a list of our interface capabilities and features:
- Bi-directional registration & demographics
- Bi-directional secure messaging
- Uni-directional CCDA
- Bi-directional bill pay
- Bi-directional appointment self-scheduling and cancellation
- Prescription renewals
- Chronic care management software
- Medical records portal
- Online patient forms software
- Automated patient notifications
- Caregiver/proxy patient portal access
- Admin tasking dashboard
- Patient appointment reminder solution
- Patient check-in software
- Lab results
DISCLAIMER: All product and company names are trademarks™ or registered® trademarks of their respective holders. Bridge Patient Portal is not affiliated, endorsed, or sponsored in any way to the service providers mentioned in this article.
Blake joined Bridge Patient Portal in 2016 after transferring from our parent company Medical Web Experts. Since then, he’s acted as Bridge’s Business Development Manager. Blake is passionate about driving collaboration with clients, partners, and internal teams to achieve performance goals and successful relationships.