All your patient engagement in one place

Adopting even the best patient portal software and mobile app can be a challenge for many medical practices, both in terms of getting staff on board with the new software and encouraging patients to use it. This is often the case, despite the fact that patients are increasingly demanding access to their healthcare online and that […]

Strategies for MIPS / MACRA attestation, and how patient portals might have a greater impact on your scoring than you might think. The objective of this article is to provide a detailed explanation of the four categories that make up the Merit-based Incentive Payment System (MIPS) point system that affect an eligible provider’s reimbursement, and […]

Telemedicine, the use of technology for remote patient monitoring and medical consultations, is experiencing growing pains in the U.S. It’s a logical response to ballooning healthcare expenditures and an ever-increasing physician availability shortage. Integrated with patient portals, patient engagement mobile apps, remote patient monitoring software and health tracking apps, telemedicine is also part of a […]

Having a post-visit communication plan can significantly improve patient outcomes by reducing the number of  emergency visits, decreasing the hospital re-admission rate, and improving chronic disease management.  Utilizing HIPAA compliant patient surveys is an excellent way for providers to gather post-visit information that enables them to monitor patient well being, verify medication adherence, and review […]

Propelled by the Affordable Care Act (ACA) and the move towards fee-for-value care delivery models versus fee-for-service, chronic care management services (CCM) have the potential to significantly reduce healthcare spending. Patients who have the education and training they need to manage their chronic illness will incur lower healthcare costs. The overall goal of CCM services is […]

Patient engagement is a necessary element for the achievement of a better quality of care and it is a critical component of the Center for Medicare and Medicaid Services (CMS) initiative to focus on the quality of care.  CMS programs like the Medicare Access and CHIP Reauthorization Act, MACRA, are fundamentally changing the reimbursement matrix […]

Updated on June 5, 2020. Given the growing interest in video conferencing services for communicating with patients online, healthcare organizations often come to Bridge Patient Portal, a patient engagement vendor, with questions about the use of Skype™ for telemedicine, and is Skype™ HIPAA Compliant? Here we will focus on two “types” of Skype: Consumer Skype™ […]

Updated on August 14, 2020. Sending HIPAA compliant appointment reminders has been shown to decrease appointment “no shows” and has the potential to enhance the patient-provider relationship. However, given the concern about data breaches, automated appointment reminder software remains an underutilized feature of patient portals. According to the U.S. Department of Health & Human Services, medical appointment […]

By engaging patients and encouraging participation in their healthcare, organizations can ensure a greater number of health goals are met. Of course, patient engagement can be a challenge, but a successful plan starts with a realistic goal. Do you know what percent of patients your organization should initially attempt to engage through a patient engagement […]

More and more health organizations are implementing publicly-exposed web technologies containing Protected Health Information (PHI) which are subject to the laws of HIPAA. Common examples of such systems include Electronic Health Record (EHR), web portal, Patient Portal and mHealth solutions. When those systems become integrated, PHI must travel from one platform to the other – […]