Tag Archives: bridge patient portal

Research Finds Significant Patient Portal Benefits For Remote Patient Monitoring

 

Patient Portal Benefits

It has been found that people who engage with healthcare providers through online patient portals benefit from improved health outcomes. Researchers at The University of Texas partnered with UT Southwestern Medical Center in Dallas to study the patient portal logs for 3,266 patients with congestive heart failure over 12 years.

 

Multiple benefits of patient portals for patients were discovered throughout the study. Patient health outcomes were improved in several ways after the continued use of a patient portal. Patients who effectively used a portal were 2-4% less likely to be hospitalized. Those who engaged with the portal were 3.2% less likely to visit the emergency room. The average length of stay after being hospitalized decreased by 11%. Readmission rates were about 2% lower among users of patient portals compared to those who did not make use of a patient portal.

During the study, researchers noted which portal features were most frequently used by the patients. Below we summarize how certain patient portal features result in reduced inpatient visits, 30-day readmission rate, ER visits, and the average length of stay.

Lab results and medical history

Lab results can be automatically uploaded to the patient portal from the EHR or lab. A patient can be notified by an alert when their test results are available. Access to lab results and medical history improves the accuracy of patient health information as providers can update the info as soon as anything changes. Access to these features allows for ease of access for providers to patient medication history, lab results, and health summary. These features provide accurate and comprehensive information for both patients and providers. This leads to many benefits of patient portals in healthcare as providers can gain valuable insight into the patient’s overall health. Providers are able to determine the level of adherence to a medical regimen and care plans in order to work with the patient to make improvements.

Secure messaging

A secure HIPAA-compliant messaging platform allows patients to communicate with health providers and vice versa. Patients get a notification when a new message is waiting for them. Providers can respond to incoming messages through the patient portal, or directly from their EHR using an interface. Secure messaging improves communication between patients and providers. This increase in communication improves care coordination and allows for shared decision making. Patients are able to provide their healthcare providers with updates regarding their health, which allows both parties to monitor disease progression.

Prescription refill request and appointment scheduling

Patient self-scheduling software allows patients to book appointments at their own convenience. Self-scheduling allows patients to select their doctor and preferred visit time from a list of available appointment slots. Appointment scheduling improves visit adherence and reduces no-show rates. Prescription refill requests allow the patient to order a refill of their medication through the patient portal. This feature within a patient portal benefits adherence to a medication regimen. Both features increase patient satisfaction and self-efficacy.

Healthcare organizations should consider increasing patient engagement through access to the patient portal in order to increase patient outcomes by decreasing inpatient visits, readmission rate, ER visits, and the average length of stay.

Community Manager at Bridge Patient Portal. Marrying her passion for healthcare with her experience in digital marketing.

How Patient Portals For Healthcare Improve Health

patient portals improving healthcare

There have been many findings supporting the fact that patient portals have a positive effect on patients’ health. Positive influences include improved communication between physician and patient, enhanced self-management of overall wellness, and better patient health behaviors.

Improved communication between physician and patient

Patient portals for healthcare may help facilitate patient engagement and improve outcomes when fully utilized by patients and care partners. Healthcare providers who use a patient portal recognize its ability to engage patients in their care, facilitate stronger patient-provider communication, and increase convenience. (Bridge has found that patient-provider secure messaging is the most commonly used feature in its patient portal solution.) Healthcare consumers indicate that the use of a patient portal can result in saved time and money, and serves to provide relevant health information. Additionally, portals have demonstrated other benefits, including the discovery of medical errors, and improving adherence to medications.

Self-management of overall wellness

Patients are able to truly take ownership of their health when provided with tools such as a patient portal for healthcare, which often results in improved health. According to a group of researchers from Kaiser Permanente, those with diabetes who use a patient portal may be better off than those who do not, with the portal leading to better medication adherence and overall chronic disease management. The research found that diabetic patients (with a higher baseline glycated hemoglobin level, >8.0%), who adopted a patient portal that was accessible on desktop and mobile, had heightened levels of medication adherence when compared to not having one at all. These patients saw better medication adherence of 95%, and a decrease in glycated hemoglobin levels by 95%. The study anticipated that access to clinical data via a patient portal smartphone application would allow individuals to better understand and manage their health information. Patients could be assured of their data accuracy, shop for personalized healthcare services, and seamlessly share their electronic health records with new providers.

Improved patient health behaviors

Studies also show that patient health behaviors are improved with the use of a patient portal for healthcare. These findings may encourage providers to promote portal use to improve patients’ preventive health behaviors. Annual flu vaccinations, blood pressure checks, and lipid level screens were substantially higher in portal users compared with nonusers. Patient portal use has also been found to be effective in improving psychological outcomes, such as decision making and self-efficacy, and behavioral outcomes, such as medication adherence and cancer screening.

It’s clear that patient portals have many positive effects on the patient experience and health outcomes. Healthcare organizations should consider implementing this solution to provide better care and empower patients to take a larger role in their own health management.

Community Manager at Bridge Patient Portal. Marrying her passion for healthcare with her experience in digital marketing.

Bridge Makes Patient Portal Login Faster and More Secure With Fingerprint and Facial Recognition

patient portal mobile app

Bridge Patient Portal introduces biometric authentication on mobile devices for fast, easy, and secure patient portal login 

Dallas, TX – April 29, 2020 – Bridge Patient Portal, the enterprise patient engagement platform for leading healthcare organizations, today announced the release of biometric authentication for user login on mobile devices.

This new feature enables users to seamlessly verify their identity through fingerprint or facial recognition technology before accessing the patient portal. The functionality works on Android and iOS devices that have existing biometric capabilities. Per HIPAA regulations, many healthcare organizations have enacted policies that require users to create long-form, complex passwords that must be changed every 60-90 days, and automatic log out procedures after a predetermined period of inactivity, typically 30 minutes or less. 

“We want to remove the roadblocks of having to remember complex passwords and give patients a quick, secure, and frictionless experience when accessing health information, paying bills, or communicating with clinicians. The integration of biometric authentication increases patient portal usage by making access easier for the user, which is a common complaint from patients,” said John Deutsch, CEO of Bridge Patient Portal. 

This new feature comes as the healthcare industry witnesses a heightened increase in cyber threats and unresolved deficiencies with patient portal registration, login, and forgotten username/password. Consumers have shown a strong preference toward biometric authentication and Bridge has responded.

“This is a further commitment toward our unwavering adherence to security and providing our clients with the strongest measures to protect sensitive patient information,” John added.

With this latest feature, Bridge continues to refine the patient experience by giving users what they expect from modern, consumer-facing technologies. Patients can now securely self-register, reset passwords, and log in conveniently without help from staff. (All biometric user data is stored on the patient’s device and not with Bridge.) The new biometric functionality is available for Bridge’s new Bridge Patient Portal Version 3.0, which was recently released in March 2020 and offers healthcare organizations a seamless and client-branded web to a mobile experience.

About Bridge Patient Portal

Bridge Patient Portal is an enterprise patient portal and engagement solution that empowers patients with self-service tools to better manage their care. The Bridge Patient Portal platform is client-branded and ideal for health organizations seeking to replace their existing EHR portals or connect to disparate EHR environments with a single, EHR-agnostic patient portal platform available on desktop, iOS, and Android. Founded in 2012 and headquartered in Dallas, Texas, Bridge Patient Portal has installations in many of healthcare’s leading practices, hospitals, and health systems nationwide. For more information, visit https://www.bridgepatientportal.com/ or call 800-467-2321.

Media Contact

Clement Baptiste

[email protected]

Originally published on 24-7PressRelease: https://www.24-7pressrelease.com/press-release/472226/bridge-makes-patient-portal-login-faster-and-more-secure-with-fingerprint-and-facial-recognition

Community Manager at Bridge Patient Portal. Marrying her passion for healthcare with her experience in digital marketing.

Is Your Healthcare Patient Portal HIPAA Compliant?

What Is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) protects patients’ privacy by limiting access to PHI  (Protected Health Information) and governing acceptable use of their health data. The HIPAA Privacy Rule is composed of national regulations for the use and disclosure of PHI in healthcare treatment, payment, and operations by covered entities. 

What Is A HIPAA Patient Portal

A HIPAA Patient Portal is a form of patient engagement in which health care providers can share information with a patient. If said information includes PHI and medical records, the patient portal must be HIPAA compliant.    

Must I Have A HIPAA Patient Portal?

  • If you have a patient portal developed, provided by, or on behalf of a covered entity (health plan, healthcare clearinghouses, or healthcare providers), it must be HIPAA compliant.
  • If you are a business associate that stores, collects, processes, or transmits PHI on behalf of covered entities, your patient portal must be HIPAA compliant.

What Information Does HIPAA Protect?

Protected Health Information (PHI) is any information that is held by a covered entity regarding a patient’s health status, provision of health care, or health care payment.

There are 18 PHI Identifiers:

  1. Names
  2. All geographical subdivisions smaller than a State
  3. All elements of dates (except year) for dates directly related to an individual, including birth date, admission date, discharge date, date of death, and more.
  4. Phone numbers
  5. Fax numbers
  6. Electronic mail addresses
  7. Social Security numbers
  8. Medical record numbers
  9. Health plan beneficiary numbers
  10. Account numbers
  11. Certificate/license numbers
  12. Vehicle identifiers and serial numbers, including license plate numbers
  13. Device identifiers and serial numbers
  14. Web Universal Resource Locators (URLs)
  15. Internet Protocol (IP) address
  16. Biometric identifiers, including finger and voiceprints
  17. Full face photographic images and any comparable images
  18. Any other unique identifying number, characteristic, or code (note this does not mean the unique code assigned by the investigator to code the data)

Tips For Offering A HIPAA Compliant Patient Portal?

  • Never Store Protected Health Information (PHI) on a mobile phone.
  • HIPAA compliant messaging requires you to exclude PHI in an SMS, email, push, or IVR notification. If you do include PHI in a notification, have your patients accept terms and conditions which permit you to use limited PHI in your notifications, clearly defining what PHI is included.
  • Always use a HIPAA-Compliant Hosting Service.
  • When working with a web design, hosting company, patient portal vendor, or healthcare app development company, always get a BAA (Business Associate Agreement). A BAA shares the responsibility for all patient information that is received by the company or handled by the patient portal they build.
  • Ensure a HIPAA expert audits the final patient portal. 
  • Have your terms and conditions created/reviewed by an attorney that specializes in HIPAA law.
  • Require patients log in each time to access PHI, with a 30-minute auto-logout. To make the patient portal more convenient and user-friendly, consider using face or fingerprint recognition for logins.
  • Conduct regular risk assessments. Also, regularly review records of system activity, including audit logs, access reports, and security incident tracking reports.
  • Maintain ePHI (electronic personal health information) integrity requirements by implementing information systems that provide features or processes for automatically checking data integrity. These include checksum verification or digital signatures and providing electronic mechanisms to ensure the integrity of ePHI.
  • Implement policies and procedures to protect ePHI from improper alteration or destruction.
  • Access controls must include unique user identification, emergency access procedure, and automatic logoff.
  • According to HIPAA, the information in a medical patient portal should be encrypted at all times – at rest and in transit.

What Are The Penalties For Not Being HIPAA Compliant? 

There are several levels of violations based on what a covered entity did or didn’t do.

  • A covered entity that did not know and could not have reasonably known of an ePHI breach could be fined $100-$50,000 per incident and up to $1.5 Million.
  • A covered entity that “knew,” or by exercising reasonable diligence would have known of an ePHI breach but didn’t act with willful neglect could be fined $1000-$50,000 per incident and up to $1.5 Million.
  • A covered entity that acted with willful neglect and corrected the problem within 30 days could be fined $10,000-$50,000 per incident and up to $1.5 Million.
  • A covered entity that acted with willful neglect and failed to make a timely correction could be fined $50,000 per incident and up to $1.5 Million

 

As you can see, being HIPAA compliant is extremely important and very costly if disregarded. Offer your patients a HIPAA compliant patient portal with Bridge Patient Portal.

Community Manager at Bridge Patient Portal. Marrying her passion for healthcare with her experience in digital marketing.

Create An ADA Compliant Healthcare Mobile App, Website Or Patient Portal

The Americans with Disabilities Act (ADA) was passed by Congress in 1990 to prevent discrimination against people with disabilities. ADA is stringent and has a very comprehensive scope. The reality is that the vast majority of websites, patient portals, and mobile apps in healthcare are often not accessible to people with disabilities. We suggest speaking to a lawyer who specializes in ADA to find the right level of compliance for your healthcare business. Bridge recommends that all healthcare businesses have an ADA policy and remediation plan in place. One should make an effort to create an ADA patient portal that includes features that are most likely to benefit one’s patient population. An increasing proportion of patients are seniors who often have age-related disabilities, which may make it difficult for them to navigate digital media. As with most things within healthcare, punishment is delegated to those that are negligent, not those that make a documented effort towards compliance.

Title III of the ADA prohibits private entities of all sizes which provide services to the public, like healthcare providers, from discriminating against individuals with disabilities. ADA used to focus on physical measures, like wheelchair accessibility and signs with braille lettering, but recent lawsuits have pointed to discrimination in the digital environment. Consumers are suing businesses and healthcare practices because their websites, patient portals, and mobile apps are not ADA compliant.


How to create an ADA patient portal, mobile app, and/or website 

  • All non-text content is to have a text alternative that serves an equivalent purpose
  • Provide alternatives for time-based media
  • Create content that can be presented in different ways without losing information or structure
  • Make it easier for users to see and hear content, including separating the foreground from the background
  • Make all functionality available from a keyboard
  • Provide users enough time to read and use the content
  • Do not design content in a way that is known to cause seizures or physical reactions
  • Provide ways to help users navigate, find content, and determine where they are within the chosen software
  • Make it easier for users to operate functionality through various inputs beyond the keyboard
  • Information and the operation of the user interface must be understandable
  • Ensure the software appears and behaves in predictable ways
  • Help users avoid mistakes and provide means to correct mistakes
  • Content must be robust enough that it can be interpreted by a wide variety of user agents, including assistive technologies

Bridge Patient Portal offers healthcare companies a feature-rich, secure, and vendor-neutral ADA patient portal.

Founder of Bridge Patient Portal, and a health IT entrepreneur and business owner of 16 years with extensive experience in Healthcare IT. Specializing in Business Development, Software Development, Patient Portals, mHealth, Patient Engagement, HIPAA, Electronic Medical Records, Web Development and Internet Marketing.

Bridge Patient Portal Reports Record Growth for 2019

DALLAS, Jan. 28, 2020 /PRNewswire/ — Bridge Patient Portal® today announced record growth for 2019 with a 68% increase in its client base–predominantly in organizations with 50 or more providers–and an 85% increase in the number of individual patients hosted in Bridge Patient Portal across the existing and new client base. Bridge Patient Portal is an enterprise patient engagement software for healthcare organizations seeking to offer enhanced patient portal functionality and to consolidate “one-off” patient engagement solutions with a single PC and mobile-ready solution.

According to Adam Cherrington, Research Director over Patient Engagement for KLAS Research, “We recently interviewed providers and asked about their top priorities for future initiatives and investment within patient engagement. Patient experience surfaced as one of the top areas of engagement that providers are considering for the future. Because experience can potentially hit core goals of the quadruple aim of improving healthcare, we expect this to be a key area in healthcare for 2020 and beyond.”

Bridge’s growth in 2019 has been driven by this increasing demand among medium- to large-sized healthcare organizations seeking to improve the patient experience. Bridge improves the patient experience by providing patients with a “single pane of glass” to access a comprehensive set of fully-integrated self-service features. Healthcare organizations are also attracted to Bridge because it can significantly reduce the costs associated with managing multiple “one-off” or “piecemealed” patient engagement solutions.

Bridge Patient Portal CEO John Deutsch attributes the company’s dramatic growth to a favorable marketplace and the successful implementation of a few key initiatives.

  • Bridge spent the last two years heavily focused on R&D, and the software now includes all the main features that healthcare organizations have historically had to piecemeal together.
  • Bridge completed an interface into Centricity™ Practice Solution. Now, healthcare organizations using Centricity Practice Solution can easily interface with Bridge’s software. Bridge also supports some of healthcare’s most popular EHRs, including Greenway, NextGen and athenahealth.
  • Bridge focused on meeting the modern patients’ needs and user experience expectations in developing new functionality for its upcoming version 3.0. This included the development of a patient intake/check-in solution, IVR-based (Interactive Voice Recognition) notifications and a new mobile-ready user interface.

“Most of 2019 was focused on development, not growth, so these numbers are very encouraging, and we are expecting even greater growth in 2020 since all of our main development objectives are now completed,” said Deutsch. “Bridge is at a point where we can scale quickly. We are very well positioned as we embark on this upcoming major growth phase.”

In 2020, Bridge Patient Portal’s main focus will be on continued growth. Bridge will be upgrading existing clients to version 3.0, which is expected to launch in Q1. In addition, Bridge will be attracting new clients interested in leveraging the complete functionality offered by Bridge, especially Bridge’s new iOS and Android-based mobile app, and its new patient intake solution for patient web check-in.

About Bridge Patient Portal
Bridge Patient Portal is an enterprise patient portal and engagement solution that empowers patients with self-service tools to better manage their care. The Bridge Patient Portal platform is ideal for health organizations seeking to replace their existing EHR portals or connect to disparate EHR environments with a single, EHR-agnostic patient portal platform. Founded in 2012 and headquartered in Dallas, Texas, Bridge Patient Portal has installations in more than 60 physician practices, hospitals and health systems nationwide. For more information, visit https://www.bridgepatientportal.com/ or call 866-838-9455.

Media Contact: Laura Luthi
Cell: 503-341-7785
[email protected]

Originally published on PR Newswire: https://www.prnewswire.com/news-releases/bridge-patient-portal-reports-record-growth-for-2019-300993606.html

Founder of Bridge Patient Portal, and a health IT entrepreneur and business owner of 16 years with extensive experience in Healthcare IT. Specializing in Business Development, Software Development, Patient Portals, mHealth, Patient Engagement, HIPAA, Electronic Medical Records, Web Development and Internet Marketing.

Bridge Patient Portal Brings a Fully-Customizable Patient Self-Scheduling Solution to Health Organizations

Bridge Patient Portal self-scheduling software and ASMS logos

Advanced Sleep Medicine Services adopts Bridge self-scheduling software, improving office efficiency and patient experience

Calling to schedule an appointment, only to be put on hold, can be one of the most frustrating experiences for a patient–and at the same time, one of the more labor-intensive cost centers for health organizations. Bridge Patient Portal today announced the release of its fully-integrated and customizable patient self scheduling software solution, which gives patients more autonomy and freedom in patient appointment scheduling while increasing efficiencies for health organizations. Health organizations no longer need to buy separate and expensive software solutions in order to offer self-scheduling capabilities.

Bridge Patient Portal is the first to offer advanced self-scheduling functionality in a patient portal platform, creating a true, all-in-one patient engagement solution. The self-scheduling user interface works on multiple platforms and is an add-on to the patient portal solution. This means patients now have a single point of entry for all activities, including a patient appointment scheduler, health record access, online bill pay, secure messaging, prescription refill requests and more.

Many self-scheduling offerings are designed for simple, routine office visits, and don’t work well for complex, multi-specialty health organizations. Furthermore, as health organizations grow and accumulate multiple practice management and electronic medical record systems, it becomes even more challenging to get self-scheduling systems to communicate with these multiple systems simultaneously–something Bridge does natively. These basic self-scheduling products are not equipped to handle complex scenarios, such as addressing clinical questions, handling multiple locations, or supporting insurance and physician clearances often required for certain visits.

Bridge Patient Portal supports the complexities of decision trees and intricate self-scheduling scenarios through custom self-scheduling forms. The forms can be placed inside of Bridge Patient Portal, in its mobile application (Android and iOS), in the Universe mHealth App Platform or made publicly available without a login on the client’s website.

Bridge Patient Portal’s self-scheduling software was just adopted by Advanced Sleep Medicine Services, a sleep medicine clinic with more than twenty locations across Southern California. Advanced Sleep Medicine Services found scheduling patients for their appointments to be labor-intensive, and needed a patient self-scheduling solution that could handle the complicated scheduling situations that are associated with sleep studies.

“It has been a pleasure working with Bridge Patient Portal,” says Kermit Newman, Founder of Advanced Sleep Medicine Services. “They have helped us take a very complex scheduling process and simplify it, for the convenience and efficiency of both our patients and our scheduling staff.”

“With patients demanding online self-service tools and margins evaporating in healthcare, our self-scheduling software solves one of the bigger front-office inefficiencies,” says John Deutsch, Bridge Patient Portal Founder, and CEO. “Totally custom or more rigid options exist. However, our solution is a fraction of the cost of these custom solutions, and provides greater scalability than rigid pre-built solutions. The combination of the degree of complexity our software supports, being part of a single patient engagement solution, and its multi-platform availability is unprecedented.”

The need for larger multi-location or multi-specialty healthcare organizations to have a customizable solution is paramount. Bridge Patient Portal supports complex scheduling rules including:
– Providers working in multiple locations.
– Providers only handling certain appointment and insurance types.
– Changing workflows and questions based on insurance and appointment type.
– Different appointment time lengths.
– Self-scheduling eligibility questionnaire.

Patients are accustomed to the efficiency of online scheduling in other industries and expect that same capability from their healthcare providers. Bridge Patient Portal’s patient scheduling software easily guides patients through proper screening and the selection of convenient appointment times. With Bridge’s self-scheduling software, patients can:
– Find next available appointments across multiple locations and/or providers.
– Schedule appointments in real time.
– Complete registration and intake forms at the time of scheduling.
– Receive reminders for appointments and follow-up care via email/SMS.
– Manage and view all past and future appointments.
– Schedule appointments on behalf of their dependents (or patients, if they are a caregiver) from their mobile device.
– Cancel and reschedule appointments.

To learn more about Bridge Patient Portal or schedule a demo, visit www.bridgepatientportal.com or call (866) 838-9455.

About Bridge Patient Portal
Bridge Patient Portal is an enterprise patient portal and engagement solution that empowers patients with self-service tools to better manage their care. The Bridge Patient Portal platform is ideal for health organizations seeking to replace their existing EHR portals or connect to disparate EHR environments with a single, EHR-agnostic patient portal platform. Founded in 2012 and headquartered in Dallas, Texas, Bridge Patient Portal has installations in more than 60 physician practices, hospitals and health systems nationwide.

Originally posted on 24/7 Press Release: https://www.24-7pressrelease.com/press-release/467714/bridge-patient-portal-brings-fully-customizable-self-scheduling-solution-to-health-organizations

Business Development Manager at Bridge Patient Portal. Passionate about helping healthcare businesses grow.