Tag Archives: econsultations

Bridge Leverages HIPAA Compliant Technology for eConsultations

eConsultations

With goods and services increasingly moving online – and with patients prioritizing other factors besides just quality care – it has become a necessity for healthcare organizations to start looking for new ways to improve the overall patient experience. Video consultations are one such solution, and they are gaining traction quickly in the healthcare space. In fact, web companies such as Teladoc, Doctor on Demand and American Well were expected to host some 1.2 million such virtual doctor visits in 2016, up 20% from 2015, according to the American Telemedicine Association. A report by IHS takes this one step further and predicts that the the U.S market alone will perform 5.4 million video consultations in the year 2020.

As part of Bridge Patient Portal’s commitment to helping healthcare organizations enhance patient care and increase revenue, we offer a secure, HIPAA-compliant eConsultation platform. Our platform is designed to bridge the gap between doctors and patients by providing high quality communication without requiring users to download additional software or install plugins. It presents an opportunity for healthcare organizations to improve treatment outcomes and deliver more efficient care by meeting patients where they are. The types of communication available in our platform are the following:

  • Telephone calls: Patients inform their provider of their availability and provide a phone number where they can be reached for the call. The provider will contact them at that time via the patient portal.
  • Secure messaging: Patients have the ability to message their providers in real time all within the confines of the portal. Communication may only be initiated by the physician or office staff, but patients can respond.
  • Video Consultation: While not a standard feature of the platform, Bridge does have the ability to utilize different video consultation technologies. WebRTC is an example of a technology that can be used to facilitate video consultations via the portal.

By integrating different communication technologies into our platform, we are able to provide a cost-effective solution for healthcare providers to deliver the best experience possible to their patients. We also ensure that all communication that takes place on our platform is HIPAA compliant, for example, WebRTC encrypts media streams with 128-bit Advanced Encryption Standards.

When it comes to billing, our healthcare platform can be customized to suit your needs and preferences. You can choose to set an eConsultation rate for phone calls, or set up a pre-pay credit system for patients to use towards online consults. Your patients’ credit card information can be kept on file, and billed before or after their visit.

To learn more about our platforms highly secure, eConsultation feature and how it can benefit your organization, call us at 866-838-9455

Is Your Healthcare Organization Ready to Use eConsultations?

With goods and services increasingly moving online, healthcare organizations are beginning to adopt supporting technologies to help improve patient experiences and treatment outcomes. Telehealth and patient portal technologies are two of the solutions that are getting more use among healthcare providers – and they have opened up the door to eConsultations.

A patient portal is the bridge between physicians and patients, and an eConsultation is the vehicle that transports individuals across. eConsultation features allows practices to generate revenue for messages and online video consults. It is similar in function to the messaging module in a patient portal, but it can require payment, either before the visit or once the communication is complete.

Bridge Patient Portal offers three simple forms of communication within the eConsultations module, allowing patients to schedule the following types of appointments:

  1. Email: Communication can only be initiated by the physician or office staff, but patients can respond. All conversations stay within the confines of the portal.
  2. Telephone call: All the patient has to do is select a date and time for the appointment and provide a phone number where they can be reached for the call.
  3. Video Conferencing: As long as both the patient and physician have a webcam and an Internet connection, they can meet virtually and communicate in real-time.

Once the patient submits their eConsultation request, the provider will receive an email notification so that they can answer the secure email eConsultation, schedule a live video chat, or schedule a phone call.

Each provider can set an eConsultation rate for each type of communication, meaning they can charge per consult or at an hourly or per-minute rate. Providers can set up a pre-pay credit system for patients to use towards eConsultations; and they can also offer one a set number of free eConsultations per month with a patient’s access fee. Depending on the practice’s preference, the patient’s credit card information on file can be billed before or after the eConsultation.

What makes eConsultations attractive to both patients and providers?

With eConsultations, treatment and communication can take place without the patient physically being in the examination room. This makes for a convenient and time-saving healthcare experience, resulting in better treatment outcomes and higher patient satisfaction.

This article was originally published on the Medical Web Experts blog.

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