Tag Archives: patient health history

Research Finds Significant Patient Portal Benefits For Remote Patient Monitoring

It has been found that people who engage with healthcare providers through online patient portals benefit from improved health outcomes. Researchers at The University of Texas partnered with UT Southwestern Medical Center in Dallas to study the patient portal logs for 3,266 patients with congestive heart failure over 12 years.


Multiple benefits of patient portals for patients were discovered throughout the study. Patient health outcomes were improved in several ways after the continued use of a patient portal. Patients who effectively used a portal were 2-4% less likely to be hospitalized. Those who engaged with the portal were 3.2% less likely to visit the emergency room. The average length of stay after being hospitalized decreased by 11%. Readmission rates were about 2% lower among users of patient portals compared to those who did not make use of a patient portal.

During the study, researchers noted which portal features were most frequently used by the patients. Below we summarize how certain patient portal features result in reduced inpatient visits, 30-day readmission rate, ER visits, and the average length of stay.

Lab results and medical history

Lab results can be automatically uploaded to the patient portal from the EHR or lab. A patient can be notified by an alert when their test results are available. Access to lab results and medical history improves the accuracy of patient health information as providers can update the info as soon as anything changes. Access to these features allows for ease of access for providers to patient medication history, lab results, and health summary. These features provide accurate and comprehensive information for both patients and providers. This leads to many benefits of patient portals in healthcare as providers can gain valuable insight into the patient’s overall health. Providers are able to determine the level of adherence to a medical regimen and care plans in order to work with the patient to make improvements.

Secure messaging

A secure HIPAA-compliant messaging platform allows patients to communicate with health providers and vice versa. Patients get a notification when a new message is waiting for them. Providers can respond to incoming messages through the patient portal, or directly from their EHR using an interface. Secure messaging improves communication between patients and providers. This increase in communication improves care coordination and allows for shared decision making. Patients are able to provide their healthcare providers with updates regarding their health, which allows both parties to monitor disease progression.

Prescription refill request and appointment scheduling

Patient self-scheduling software allows patients to book appointments at their own convenience. Self-scheduling allows patients to select their doctor and preferred visit time from a list of available appointment slots. Appointment scheduling improves visit adherence and reduces no-show rates. Prescription refill requests allow the patient to order a refill of their medication through the patient portal. This feature within a patient portal benefits adherence to a medication regimen. Both features increase patient satisfaction and self-efficacy.

Healthcare organizations should consider increasing patient engagement through access to the patient portal in order to increase patient outcomes by decreasing inpatient visits, readmission rate, ER visits, and the average length of stay.

Community Manager at Bridge Patient Portal. Marrying her passion for healthcare with her experience in digital marketing.

Want Patient Engagement? Give Patients Access to Their Medical Records Online

The Health Insurance Portability and Accountability Act (HIPAA) stipulates that patients must be permitted to review and amend their medical records. As online patient portals and other information technologies make medical records more accessible to patients, it is going to become more commonplace for patients to review their records routinely.

patient health historyAllowing patients easy electronic access to their health information is a critical step for increasing patient engagement. The benefits that stem from providing this type of access include:

  • Verifying that medical records are both accurate and complete
  • Better care coordination among multiple providers
  • The use of apps and tools that allow patients to set and meet personal health goals

With the Bridge Patient Portal, health organizations have the flexibility to allow patients to see a standard health history. The options to view in detail, add, edit, delete and print records are all standard fare where the patient or physician can enter a condition or symptom, its status, and when it began. Additional information for past or current patient health histories includes: Medications, Allergies, Immunizations, Surgical History, Family History and Social History.

What makes Bridge different from other patient portal solutions?

There are two differentiating factors of Bridge Patient Portal not often found in the market:

  1. The entire patient health history section can be updated with the use of intake forms. These forms can be replicated from the library of existing forms or can be customized using the practice’s forms. In either case, all information is captured in a structured data format and updates to the patient’s record immediately upon submission. When interfaced with an EMR system, the health organization’s EMR records can be updated simultaneously as well.
  2. Since Bridge Patient Portal uses a SNOMED nomenclature where all information is assigned a SNOMED code, it has the capability to allow for future reporting and interfacing with apps and tools. This powerful feature creates connections between any of the sections within the medical record and allows it, for example, to provide automated recommended patient reading based on their current conditions and medications.

We live in a day and age where people can go online to do their banking and review their credit report, yet a vast majority of Americans have never accessed their health records electronically. Most people don’t even know whether their medical records are even accurate. Furthermore, many may want to know, but aren’t comfortable asking their physician questions regarding their records or challenging a prescribed course of treatment.

With Bridge Patient Portal, patients can step into the 21st century to have access and take control of their own health records. It has laid the technological groundwork to provide for not only today’s healthcare organizations and patients’ needs, but for tomorrow’s as well.

Business Development Manager at Bridge Patient Portal. Passionate about helping healthcare businesses grow.