Tag Archives: patient portal

Research Finds Significant Patient Portal Benefits For Remote Patient Monitoring

 

Patient Portal Benefits

It has been found that people who engage with healthcare providers through online patient portals benefit from improved health outcomes. Researchers at The University of Texas partnered with UT Southwestern Medical Center in Dallas to study the patient portal logs for 3,266 patients with congestive heart failure over 12 years.

 

Multiple benefits of patient portals for patients were discovered throughout the study. Patient health outcomes were improved in several ways after the continued use of a patient portal. Patients who effectively used a portal were 2-4% less likely to be hospitalized. Those who engaged with the portal were 3.2% less likely to visit the emergency room. The average length of stay after being hospitalized decreased by 11%. Readmission rates were about 2% lower among users of patient portals compared to those who did not make use of a patient portal.

During the study, researchers noted which portal features were most frequently used by the patients. Below we summarize how certain patient portal features result in reduced inpatient visits, 30-day readmission rate, ER visits, and the average length of stay.

Lab results and medical history

Lab results can be automatically uploaded to the patient portal from the EHR or lab. A patient can be notified by an alert when their test results are available. Access to lab results and medical history improves the accuracy of patient health information as providers can update the info as soon as anything changes. Access to these features allows for ease of access for providers to patient medication history, lab results, and health summary. These features provide accurate and comprehensive information for both patients and providers. This leads to many benefits of patient portals in healthcare as providers can gain valuable insight into the patient’s overall health. Providers are able to determine the level of adherence to a medical regimen and care plans in order to work with the patient to make improvements.

Secure messaging

A secure HIPAA-compliant messaging platform allows patients to communicate with health providers and vice versa. Patients get a notification when a new message is waiting for them. Providers can respond to incoming messages through the patient portal, or directly from their EHR using an interface. Secure messaging improves communication between patients and providers. This increase in communication improves care coordination and allows for shared decision making. Patients are able to provide their healthcare providers with updates regarding their health, which allows both parties to monitor disease progression.

Prescription refill request and appointment scheduling

Patient self-scheduling software allows patients to book appointments at their own convenience. Self-scheduling allows patients to select their doctor and preferred visit time from a list of available appointment slots. Appointment scheduling improves visit adherence and reduces no-show rates. Prescription refill requests allow the patient to order a refill of their medication through the patient portal. This feature within a patient portal benefits adherence to a medication regimen. Both features increase patient satisfaction and self-efficacy.

Healthcare organizations should consider increasing patient engagement through access to the patient portal in order to increase patient outcomes by decreasing inpatient visits, readmission rate, ER visits, and the average length of stay.

Community Manager at Bridge Patient Portal. Marrying her passion for healthcare with her experience in digital marketing.

The Dawn Of The Virtual Waiting Room

Covid-19 telemedicine

patient portal for medical clinicsThe COVID-19 pandemic is changing the way healthcare professionals are interacting with their patients. At the height of the pandemic, healthcare practices of all types have turned to telehealth/telemedicine to interact with patients remotely. Telehealth software use is being driven by necessity since patients are advised not to physically go to a medical clinic or any other healthcare facility due to the risk of COVID-19 exposure. But not every healthcare specialty lends itself well to telehealth. In certain scenarios, patients need to see their providers in person.

As government and healthcare officials are slowly relaxing the restrictions regarding visiting healthcare offices, the risk of COVID-19 exposure is still present. Patients are now more aware of how the virus spreads and the risk of being infected by contact with people, places, and objects (including pens, clipboards, and shared devices like tablets and kiosks). It’s preferable that patients use their own devices with the aid of a mobile app patient portal to complete the patient intake process.

The Virtual Waiting Room

Some officials want to prevent the use of the traditional waiting room as much as possible since forcing patients to sit in a room in close proximity to others is a breeding ground for viruses. For instance, in New York City, patients are advised to remain in their car until it’s time for their appointment as contact with potentially contaminated objects should be limited at all costs. Because of new protocols enacted across cities, for how patients receive in-person care and limit exposure to contamination, a patient intake option that can be completed on one’s own devices via a mobile app patient portal would be beneficial.

Patient Portal For Medical Clinics

Healthcare providers are seeking a solution to complete intake forms, gather patient clinical histories, and other documentation virtually. A patient portal for medical clinics can provide patients with a means to complete necessary forms online before a consultation, (leading to a better in-person experience) and deliver more efficiency to doctors and medical staff by cutting down wait times. Patient portal solutions are also valuable because healthcare practices can utilize them to inform patients of new policies before a visit to the office and disseminate educational materials. Some examples include the requirement for patients to wear masks during visits, instructions for virtual check-in, the protocol for reporting COVID-19 symptoms prior to arrival, where patients should wait before an appointment, precautions to prevent the spread of COVID-19, etc. HIPAA compliant appointment reminders, broadcast messaging, and bidirectional patient messaging are pivotal in communicating new protocols for visiting a provider.

The healthcare landscape has drastically changed since the onslaught of COVID-19, which has forced medical practices and healthcare organizations to change how they operate to meet the evolving needs of patients and prioritize public health. Consider the importance of integrating a patient portal for your medical organization. Contact us to learn more.

Community Manager at Bridge Patient Portal. Marrying her passion for healthcare with her experience in digital marketing.

How Patient Portals For Healthcare Improve Health

patient portals improving healthcare

There have been many findings supporting the fact that patient portals have a positive effect on patients’ health. Positive influences include improved communication between physician and patient, enhanced self-management of overall wellness, and better patient health behaviors.

Improved communication between physician and patient

Patient portals for healthcare may help facilitate patient engagement and improve outcomes when fully utilized by patients and care partners. Healthcare providers who use a patient portal recognize its ability to engage patients in their care, facilitate stronger patient-provider communication, and increase convenience. (Bridge has found that patient-provider secure messaging is the most commonly used feature in its patient portal solution.) Healthcare consumers indicate that the use of a patient portal can result in saved time and money, and serves to provide relevant health information. Additionally, portals have demonstrated other benefits, including the discovery of medical errors, and improving adherence to medications.

Self-management of overall wellness

Patients are able to truly take ownership of their health when provided with tools such as a patient portal for healthcare, which often results in improved health. According to a group of researchers from Kaiser Permanente, those with diabetes who use a patient portal may be better off than those who do not, with the portal leading to better medication adherence and overall chronic disease management. The research found that diabetic patients (with a higher baseline glycated hemoglobin level, >8.0%), who adopted a patient portal that was accessible on desktop and mobile, had heightened levels of medication adherence when compared to not having one at all. These patients saw better medication adherence of 95%, and a decrease in glycated hemoglobin levels by 95%. The study anticipated that access to clinical data via a patient portal smartphone application would allow individuals to better understand and manage their health information. Patients could be assured of their data accuracy, shop for personalized healthcare services, and seamlessly share their electronic health records with new providers.

Improved patient health behaviors

Studies also show that patient health behaviors are improved with the use of a patient portal for healthcare. These findings may encourage providers to promote portal use to improve patients’ preventive health behaviors. Annual flu vaccinations, blood pressure checks, and lipid level screens were substantially higher in portal users compared with nonusers. Patient portal use has also been found to be effective in improving psychological outcomes, such as decision making and self-efficacy, and behavioral outcomes, such as medication adherence and cancer screening.

It’s clear that patient portals have many positive effects on the patient experience and health outcomes. Healthcare organizations should consider implementing this solution to provide better care and empower patients to take a larger role in their own health management.

Community Manager at Bridge Patient Portal. Marrying her passion for healthcare with her experience in digital marketing.

Is Your Healthcare Patient Portal HIPAA Compliant?

What Is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) protects patients’ privacy by limiting access to PHI  (Protected Health Information) and governing acceptable use of their health data. The HIPAA Privacy Rule is composed of national regulations for the use and disclosure of PHI in healthcare treatment, payment, and operations by covered entities. 

What Is A HIPAA Patient Portal

A HIPAA Patient Portal is a form of patient engagement in which health care providers can share information with a patient. If said information includes PHI and medical records, the patient portal must be HIPAA compliant.    

Must I Have A HIPAA Patient Portal?

  • If you have a patient portal developed, provided by, or on behalf of a covered entity (health plan, healthcare clearinghouses, or healthcare providers), it must be HIPAA compliant.
  • If you are a business associate that stores, collects, processes, or transmits PHI on behalf of covered entities, your patient portal must be HIPAA compliant.

What Information Does HIPAA Protect?

Protected Health Information (PHI) is any information that is held by a covered entity regarding a patient’s health status, provision of health care, or health care payment.

There are 18 PHI Identifiers:

  1. Names
  2. All geographical subdivisions smaller than a State
  3. All elements of dates (except year) for dates directly related to an individual, including birth date, admission date, discharge date, date of death, and more.
  4. Phone numbers
  5. Fax numbers
  6. Electronic mail addresses
  7. Social Security numbers
  8. Medical record numbers
  9. Health plan beneficiary numbers
  10. Account numbers
  11. Certificate/license numbers
  12. Vehicle identifiers and serial numbers, including license plate numbers
  13. Device identifiers and serial numbers
  14. Web Universal Resource Locators (URLs)
  15. Internet Protocol (IP) address
  16. Biometric identifiers, including finger and voiceprints
  17. Full face photographic images and any comparable images
  18. Any other unique identifying number, characteristic, or code (note this does not mean the unique code assigned by the investigator to code the data)

Tips For Offering A HIPAA Compliant Patient Portal?

  • Never Store Protected Health Information (PHI) on a mobile phone.
  • HIPAA compliant messaging requires you to exclude PHI in an SMS, email, push, or IVR notification. If you do include PHI in a notification, have your patients accept terms and conditions which permit you to use limited PHI in your notifications, clearly defining what PHI is included.
  • Always use a HIPAA-Compliant Hosting Service.
  • When working with a web design, hosting company, patient portal vendor, or healthcare app development company, always get a BAA (Business Associate Agreement). A BAA shares the responsibility for all patient information that is received by the company or handled by the patient portal they build.
  • Ensure a HIPAA expert audits the final patient portal. 
  • Have your terms and conditions created/reviewed by an attorney that specializes in HIPAA law.
  • Require patients log in each time to access PHI, with a 30-minute auto-logout. To make the patient portal more convenient and user-friendly, consider using face or fingerprint recognition for logins.
  • Conduct regular risk assessments. Also, regularly review records of system activity, including audit logs, access reports, and security incident tracking reports.
  • Maintain ePHI (electronic personal health information) integrity requirements by implementing information systems that provide features or processes for automatically checking data integrity. These include checksum verification or digital signatures and providing electronic mechanisms to ensure the integrity of ePHI.
  • Implement policies and procedures to protect ePHI from improper alteration or destruction.
  • Access controls must include unique user identification, emergency access procedure, and automatic logoff.
  • According to HIPAA, the information in a medical patient portal should be encrypted at all times – at rest and in transit.

What Are The Penalties For Not Being HIPAA Compliant? 

There are several levels of violations based on what a covered entity did or didn’t do.

  • A covered entity that did not know and could not have reasonably known of an ePHI breach could be fined $100-$50,000 per incident and up to $1.5 Million.
  • A covered entity that “knew,” or by exercising reasonable diligence would have known of an ePHI breach but didn’t act with willful neglect could be fined $1000-$50,000 per incident and up to $1.5 Million.
  • A covered entity that acted with willful neglect and corrected the problem within 30 days could be fined $10,000-$50,000 per incident and up to $1.5 Million.
  • A covered entity that acted with willful neglect and failed to make a timely correction could be fined $50,000 per incident and up to $1.5 Million

 

As you can see, being HIPAA compliant is extremely important and very costly if disregarded. Offer your patients a HIPAA compliant patient portal with Bridge Patient Portal.

Community Manager at Bridge Patient Portal. Marrying her passion for healthcare with her experience in digital marketing.

How Bridge Patient Portal Can Help You Meet Patient Needs During COVID-19

Patient portal

Bridge Patient Portal is an important part of how our clients communicate with their patients. At Bridge, we think its important to share ways that Bridge Patient Portal can be used to help our clients meet their patients’ needs during this challenging time.

The Bridge team is available to help with any of the below items, AT NO COST, as part of our commitment to providing our clients the highest level of support in these situations.

In-Portal Alerts

Throughout Bridge, clients are able to place an “Alert Message” (see the images below) to help educate patients on any changes taking place with a client.

Homepage Alert Message:

 

Appointments Alert Message:

 

Messages Alert Message:

 

There is also a “Custom Widget” which can be placed on the portal home page to provide detailed information, such as links to external resources (i.e. CDC), symptom information, visit/scheduling protocol, etc.

 

Mass Messaging (SMS & Email)

In the Bridge admin panel, clients can filter patients by many different criteria (i.e. age, provider, active portal account, etc.) then type in a message to be sent to all patients meeting the filter criteria. The message can be sent in an SMS or Email format.

Automated Pre/Post Visit Messages

Using the Bridge admin panel, clients can create automated email notifications to be sent before and/or after a certain appointment type. This could be used, for example, to educate patients on a new visit policy.

Telemedicine

Bridge is committed to fully developing its telemedicine solution in 2020. This has been many years in the making as the Bridge team has carefully watched the telemedicine market for trends, new innovations, and standout vendors. We will be working closely with our clients in the coming months to evaluate the best course of action for our telemedicine solution and explore partnerships with industry-leading vendors.

In the meantime, there are many features in Bridge to help our clients facilitate telemedicine encounters and online communication with their patients.

  1. Secure Patient-Provider Messaging – Bridge supports secure messaging between patients and providers or delegated to a provider’s team. Interface permitting, messages can be received and replied to in the provider’s EHR. Many questions can be answered in this way and for providers using patient-provider messaging already, this is the most commonly used feature in the portal. Educating patients that this is a reliable way to communicate with the provider for non-emergent questions, especially defining the protocol for when a message should be sent to a provider. This protocol can be shared with the patient in the messaging feature, using the “Alert Message” feature.
  2. Telemedicine Appointment Scheduling – Bridge offers appointment requests and self-scheduling functionality. Depending on the telemedicine program of a particular client, different options are available for helping patients schedule a telemedicine appointment. In first place, a telemedicine appointment type can be created, which would then allow better organization of provider schedules. If self-scheduling is already in use, a protocol that manages the times and providers that a telemedicine appointment can be scheduled can be created in Bridge. Again, using the “Alert Message” feature, clients can educate their patients on how to schedule a telemedicine appointment.
  3. Facilitating Video Conferencing – Once an appointment is scheduled a message can be sent to the patient with a link to the video conference. It’s important that whichever video conferencing solution is used, that it meets HIPAA requirements. (Improving this functionality is where Bridge will be investing most of its efforts in 2020)

DISCLAIMER: Client environments and the capabilities of their environments can vary. Some functionality may not be available in certain environments. Please speak with a Bridge client manager to learn more.

Community Manager at Bridge Patient Portal. Marrying her passion for healthcare with her experience in digital marketing.

Create An ADA Compliant Healthcare Mobile App, Website Or Patient Portal

The Americans with Disabilities Act (ADA) was passed by Congress in 1990 to prevent discrimination against people with disabilities. ADA is stringent and has a very comprehensive scope. The reality is that the vast majority of websites, patient portals, and mobile apps in healthcare are often not accessible to people with disabilities. We suggest speaking to a lawyer who specializes in ADA to find the right level of compliance for your healthcare business. Bridge recommends that all healthcare businesses have an ADA policy and remediation plan in place. One should make an effort to create an ADA patient portal that includes features that are most likely to benefit one’s patient population. An increasing proportion of patients are seniors who often have age-related disabilities, which may make it difficult for them to navigate digital media. As with most things within healthcare, punishment is delegated to those that are negligent, not those that make a documented effort towards compliance.

Title III of the ADA prohibits private entities of all sizes which provide services to the public, like healthcare providers, from discriminating against individuals with disabilities. ADA used to focus on physical measures, like wheelchair accessibility and signs with braille lettering, but recent lawsuits have pointed to discrimination in the digital environment. Consumers are suing businesses and healthcare practices because their websites, patient portals, and mobile apps are not ADA compliant.


How to create an ADA patient portal, mobile app, and/or website 

  • All non-text content is to have a text alternative that serves an equivalent purpose
  • Provide alternatives for time-based media
  • Create content that can be presented in different ways without losing information or structure
  • Make it easier for users to see and hear content, including separating the foreground from the background
  • Make all functionality available from a keyboard
  • Provide users enough time to read and use the content
  • Do not design content in a way that is known to cause seizures or physical reactions
  • Provide ways to help users navigate, find content, and determine where they are within the chosen software
  • Make it easier for users to operate functionality through various inputs beyond the keyboard
  • Information and the operation of the user interface must be understandable
  • Ensure the software appears and behaves in predictable ways
  • Help users avoid mistakes and provide means to correct mistakes
  • Content must be robust enough that it can be interpreted by a wide variety of user agents, including assistive technologies

Bridge Patient Portal offers healthcare companies a feature-rich, secure, and vendor-neutral ADA patient portal.

Founder of Bridge Patient Portal, and a health IT entrepreneur and business owner of 16 years with extensive experience in Healthcare IT. Specializing in Business Development, Software Development, Patient Portals, mHealth, Patient Engagement, HIPAA, Electronic Medical Records, Web Development and Internet Marketing.

CCPA, Does It Apply To Your Healthcare Business?

If you’re considering building a CCPA patient portal you must ask yourself: Is my patient engagement company CCPA compliant? If not, your business may be at risk. Discover exactly what CCPA is and if it applies to your healthcare business. 

What is CCPA compliance?

The California Consumer Privacy Act (CCPA) is a state statute intended to enhance privacy rights and consumer protection for residents of California. The bill was passed into law on June 28, 2018, and went into effect on January 1, 2020.

The Act provides California residents with the right to:

  • Request a business disclose the categories and specific pieces of personal information that it collects about the consumer, and the categories from which that information is collected
  • Know the business purposes for collecting or selling the consumer’s personal information
  • Know the categories of 3rd parties with which the information is shared 
  • Request the deletion of personal information
  • Opt-out of the sale of personal information by a business and not be discriminated against for exercising this right (i.e. by charging different prices or providing different quality of goods or services)
  • Protect the sale of minor’s personal information and opt-in to having that information sold

What is considered personal information?

CCPA defines personal information as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household such as:

  • Name or alias
  • Postal address or physical address
  • Unique personal identifier 
  • Online identifier
  • Internet protocol address 
  • Email address
  • Account name 
  • Social security number 
  • Driver’s license number
  • Passport number
  • Physical characteristics or description 
  • Telephone number
  • State identification card number 
  • Insurance policy number
  • Education and employment history
  • Financial information including bank account number, credit card number or debit card number
  • Medical information 
  • Health insurance information

What data types could be subject to CCPA?

  • Personal information not regulated by HIPAA
  • Personal information which is processed by a non-healthcare division of a HIPAA-hybrid entity, or connected non-profit
  • Certain employee data
  • Personal information collected through conferences, fundraisers, marketing events, or similar activities
  • Personal information used for research

Does the CCPA apply to your healthcare business & CCPA Patient Portal app?

The CCPA applies to any business, including any for-profit entity that collects consumers’ data, which does business in California, and satisfies at least one of the following thresholds:

  • Has annual gross revenue exceeding $25 million
  • Buys or sells the personal information of 50,000 or more consumers or households
  • Earns more than half of its annual revenue from selling consumers’ personal information

Organizations are required to “implement and maintain reasonable security procedures and practices” in protecting consumer data.

Even if your organization doesn’t have locations in California, if you conduct business or market your offerings in California and meet the criteria above, CCPA applies to you.

Discover how to become CCPA compliant and learn about the consequences for failure to adhere. Let us help you create your next CCPA patient portal. Contact us here

Founder of Bridge Patient Portal, and a health IT entrepreneur and business owner of 16 years with extensive experience in Healthcare IT. Specializing in Business Development, Software Development, Patient Portals, mHealth, Patient Engagement, HIPAA, Electronic Medical Records, Web Development and Internet Marketing.

Bridge Patient Portal Reports Record Growth for 2019

DALLAS, Jan. 28, 2020 /PRNewswire/ — Bridge Patient Portal® today announced record growth for 2019 with a 68% increase in its client base–predominantly in organizations with 50 or more providers–and an 85% increase in the number of individual patients hosted in Bridge Patient Portal across the existing and new client base. Bridge Patient Portal is an enterprise patient engagement software for healthcare organizations seeking to offer enhanced patient portal functionality and to consolidate “one-off” patient engagement solutions with a single PC and mobile-ready solution.

According to Adam Cherrington, Research Director over Patient Engagement for KLAS Research, “We recently interviewed providers and asked about their top priorities for future initiatives and investment within patient engagement. Patient experience surfaced as one of the top areas of engagement that providers are considering for the future. Because experience can potentially hit core goals of the quadruple aim of improving healthcare, we expect this to be a key area in healthcare for 2020 and beyond.”

Bridge’s growth in 2019 has been driven by this increasing demand among medium- to large-sized healthcare organizations seeking to improve the patient experience. Bridge improves the patient experience by providing patients with a “single pane of glass” to access a comprehensive set of fully-integrated self-service features. Healthcare organizations are also attracted to Bridge because it can significantly reduce the costs associated with managing multiple “one-off” or “piecemealed” patient engagement solutions.

Bridge Patient Portal CEO John Deutsch attributes the company’s dramatic growth to a favorable marketplace and the successful implementation of a few key initiatives.

  • Bridge spent the last two years heavily focused on R&D, and the software now includes all the main features that healthcare organizations have historically had to piecemeal together.
  • Bridge completed an interface into Centricity™ Practice Solution. Now, healthcare organizations using Centricity Practice Solution can easily interface with Bridge’s software. Bridge also supports some of healthcare’s most popular EHRs, including Greenway, NextGen and athenahealth.
  • Bridge focused on meeting the modern patients’ needs and user experience expectations in developing new functionality for its upcoming version 3.0. This included the development of a patient intake/check-in solution, IVR-based (Interactive Voice Recognition) notifications and a new mobile-ready user interface.

“Most of 2019 was focused on development, not growth, so these numbers are very encouraging, and we are expecting even greater growth in 2020 since all of our main development objectives are now completed,” said Deutsch. “Bridge is at a point where we can scale quickly. We are very well positioned as we embark on this upcoming major growth phase.”

In 2020, Bridge Patient Portal’s main focus will be on continued growth. Bridge will be upgrading existing clients to version 3.0, which is expected to launch in Q1. In addition, Bridge will be attracting new clients interested in leveraging the complete functionality offered by Bridge, especially Bridge’s new iOS and Android-based mobile app, and its new patient intake solution for patient web check-in.

About Bridge Patient Portal
Bridge Patient Portal is an enterprise patient portal and engagement solution that empowers patients with self-service tools to better manage their care. The Bridge Patient Portal platform is ideal for health organizations seeking to replace their existing EHR portals or connect to disparate EHR environments with a single, EHR-agnostic patient portal platform. Founded in 2012 and headquartered in Dallas, Texas, Bridge Patient Portal has installations in more than 60 physician practices, hospitals and health systems nationwide. For more information, visit https://www.bridgepatientportal.com/ or call 866-838-9455.

Media Contact: Laura Luthi
Cell: 503-341-7785
[email protected]

Originally published on PR Newswire: https://www.prnewswire.com/news-releases/bridge-patient-portal-reports-record-growth-for-2019-300993606.html

Founder of Bridge Patient Portal, and a health IT entrepreneur and business owner of 16 years with extensive experience in Healthcare IT. Specializing in Business Development, Software Development, Patient Portals, mHealth, Patient Engagement, HIPAA, Electronic Medical Records, Web Development and Internet Marketing.

Bridge Patient Portal Brings a Fully-Customizable Patient Self-Scheduling Solution to Health Organizations

Bridge Patient Portal self-scheduling software and ASMS logos

Advanced Sleep Medicine Services adopts Bridge self-scheduling software, improving office efficiency and patient experience

Calling to schedule an appointment, only to be put on hold, can be one of the most frustrating experiences for a patient–and at the same time, one of the more labor-intensive cost centers for health organizations. Bridge Patient Portal today announced the release of its fully-integrated and customizable patient self scheduling software solution, which gives patients more autonomy and freedom in patient appointment scheduling while increasing efficiencies for health organizations. Health organizations no longer need to buy separate and expensive software solutions in order to offer self-scheduling capabilities.

Bridge Patient Portal is the first to offer advanced self-scheduling functionality in a patient portal platform, creating a true, all-in-one patient engagement solution. The self-scheduling user interface works on multiple platforms and is an add-on to the patient portal solution. This means patients now have a single point of entry for all activities, including a patient appointment scheduler, health record access, online bill pay, secure messaging, prescription refill requests and more.

Many self-scheduling offerings are designed for simple, routine office visits, and don’t work well for complex, multi-specialty health organizations. Furthermore, as health organizations grow and accumulate multiple practice management and electronic medical record systems, it becomes even more challenging to get self-scheduling systems to communicate with these multiple systems simultaneously–something Bridge does natively. These basic self-scheduling products are not equipped to handle complex scenarios, such as addressing clinical questions, handling multiple locations, or supporting insurance and physician clearances often required for certain visits.

Bridge Patient Portal supports the complexities of decision trees and intricate self-scheduling scenarios through custom self-scheduling forms. The forms can be placed inside of Bridge Patient Portal, in its mobile application (Android and iOS), in the Universe mHealth App Platform or made publicly available without a login on the client’s website.

Bridge Patient Portal’s self-scheduling software was just adopted by Advanced Sleep Medicine Services, a sleep medicine clinic with more than twenty locations across Southern California. Advanced Sleep Medicine Services found scheduling patients for their appointments to be labor-intensive, and needed a patient self-scheduling solution that could handle the complicated scheduling situations that are associated with sleep studies.

“It has been a pleasure working with Bridge Patient Portal,” says Kermit Newman, Founder of Advanced Sleep Medicine Services. “They have helped us take a very complex scheduling process and simplify it, for the convenience and efficiency of both our patients and our scheduling staff.”

“With patients demanding online self-service tools and margins evaporating in healthcare, our self-scheduling software solves one of the bigger front-office inefficiencies,” says John Deutsch, Bridge Patient Portal Founder, and CEO. “Totally custom or more rigid options exist. However, our solution is a fraction of the cost of these custom solutions, and provides greater scalability than rigid pre-built solutions. The combination of the degree of complexity our software supports, being part of a single patient engagement solution, and its multi-platform availability is unprecedented.”

The need for larger multi-location or multi-specialty healthcare organizations to have a customizable solution is paramount. Bridge Patient Portal supports complex scheduling rules including:
– Providers working in multiple locations.
– Providers only handling certain appointment and insurance types.
– Changing workflows and questions based on insurance and appointment type.
– Different appointment time lengths.
– Self-scheduling eligibility questionnaire.

Patients are accustomed to the efficiency of online scheduling in other industries and expect that same capability from their healthcare providers. Bridge Patient Portal’s patient scheduling software easily guides patients through proper screening and the selection of convenient appointment times. With Bridge’s self-scheduling software, patients can:
– Find next available appointments across multiple locations and/or providers.
– Schedule appointments in real time.
– Complete registration and intake forms at the time of scheduling.
– Receive reminders for appointments and follow-up care via email/SMS.
– Manage and view all past and future appointments.
– Schedule appointments on behalf of their dependents (or patients, if they are a caregiver) from their mobile device.
– Cancel and reschedule appointments.

To learn more about Bridge Patient Portal or schedule a demo, visit www.bridgepatientportal.com or call (866) 838-9455.

About Bridge Patient Portal
Bridge Patient Portal is an enterprise patient portal and engagement solution that empowers patients with self-service tools to better manage their care. The Bridge Patient Portal platform is ideal for health organizations seeking to replace their existing EHR portals or connect to disparate EHR environments with a single, EHR-agnostic patient portal platform. Founded in 2012 and headquartered in Dallas, Texas, Bridge Patient Portal has installations in more than 60 physician practices, hospitals and health systems nationwide.

Originally posted on 24/7 Press Release: https://www.24-7pressrelease.com/press-release/467714/bridge-patient-portal-brings-fully-customizable-self-scheduling-solution-to-health-organizations

Business Development Manager at Bridge Patient Portal. Passionate about helping healthcare businesses grow.

The Advantages of Having a Single Patient Engagement Solution – Part I

Man selecting button from holographic digital screen

Why early adopting healthcare organizations are replacing their disparate and piecemealed patient engagement solutions for a second-generation single solution.

In the ongoing efforts to increase quality patient engagement, many healthcare organizations have come to acquire multiple patient engagement solutions. In an attempt to satisfy patient needs without overly disrupting their IT “status quo”, healthcare organizations will often buy multiple software solutions (e.g. patient scheduling, event management, patient education, medical records access, patient portal, appointment reminders, etc.) as opposed to purchasing a single patient engagement solution. This inevitably turns into a piecemealed patient engagement solution that creates a mine of issues to be uncovered in the future, both for the organization and the consumer alike.

Not only does this have a negative impact on the customer in terms of patient communication and messaging, but it also brings forth many problems for the healthcare organization itself. These multiple patient engagement solutions can cause issues internally with an organization’s source system as it attempts to interface with this multitude of software systems. Furthermore, from a financial standpoint, these piecemealed patient engagement solutions can be very costly for organizations as well. 

An Easily Interfaced System

With a piecemealed patient engagement solution, you are granting more access than is needed for each individual system. Each system (patient bill pay software, appointment reminders, patient education, etc.) needs to be interfaced with the EMR, PM, or other source systems. There is a greater potential for error, simply because of the larger number of interfaces, an organization must manage. A single solution allows for one simple interface to an organization’s source systems.

Cutting Costs

Healthcare organizations see significant financial benefit from switching to a single patient engagement solution. A piecemealed patient engagement solution has much greater costs associated with it, than with its singular counterpart. A single solution is of course more expensive, but the cost of maintaining multiple systems from multiple vendors and the unrealized ROI resulting from having solutions that are not fully utilized, makes a clear argument for a single solution.

Read Part II of this two part article series: How a Single Patient Engagement Solution Improves Patient Communication

Go to Bridge to learn more about the ease and advantages of implementing a single patient engagement solution today.

Founder of Bridge Patient Portal, and a health IT entrepreneur and business owner of 16 years with extensive experience in Healthcare IT. Specializing in Business Development, Software Development, Patient Portals, mHealth, Patient Engagement, HIPAA, Electronic Medical Records, Web Development and Internet Marketing.