Tag Archives: patient portal interface

Is Zoom® a HIPAA Compliant Telehealth Software?

HIPAA compliant telehealth software

HIPAA compliant telehealth softwareAccording to the Families First Coronavirus Response Act passed on March 18th, 2020, congress requires payers to cover telehealth visits (with health care providers) that relate to COVID-19 testing, treatment, and consultations during the public health emergency. Reimbursement for telehealth solutions during this time is being provided for all patients, not only those with Medicare. During the COVID-19 pandemic, many healthcare professionals are scrambling to find a HIPAA compliant telehealth software.

Seeking a HIPAA compliant telehealth software during COVID-19

HHS has created new guidelines on HIPAA requirements and modified HIPAA’s Privacy Rule, which stated that healthcare organizations must use only secure methods of communication for telehealth visits. The Office for Civil Rights said that videoconferencing services normally not permitted under HIPAA may now be used by healthcare professionals for the good faith provision of telehealth solutions. This change in policy allows video conferencing platforms such as Zoom® to be used during this time of crisis.

Recommended: Is Skype™ HIPAA Compliant?

The Coronavirus pandemic has resulted in an increase in healthcare organizations leveraging video conferencing apps. In the past month, Zoom® has become one of the most popular choices for teleconferencing, registering a 535% increase in traffic. Previously Zoom® has maintained that they provide a HIPAA compliant telehealth software: Zoom® for Telehealth. This service claims to incorporate access and authentication controls, HIPAA compliant messaging is secured with end-to-end encryption and Zoom® has signed a HIPAA Business Associate Agreement (BAA).

HIPAA Compliant Telehealth Software

During the last few weeks, there have been several security concerns surrounding Zoom®. It has been reported that the company does not have end-to-end encryption as they previously claimed. This discovery makes Zoom® decidedly NOT HIPAA compliant.

Recommended: Is Whatsapp® a HIPAA compliant telemedicine software?

Is Zoom® HIPAA compliant?

If healthcare providers want to ensure that patient privacy is respected, they should reconsider the use of Zoom® as a HIPAA compliant telehealth software. Aside from the lack of end-to-end encryption, additional security concerns include videoconference hijacking, user data being shared with third parties such as Facebook™, and lapses in security that make Zoom® vulnerable to cybercriminals and malware. While Zoom® is willing to sign a BAA, which is a crucial step towards achieving HIPAA-compliance, there are too many security issues preventing HIPAA-compliance. Until these issues are fully resolved, we do not recommend Zoom® as a HIPAA compliant telehealth software.

DISCLAIMER: All product and company names are trademarks™ or registered® trademarks of their respective holders. Bridge Patient Portal is not affiliated, endorsed, or sponsored in any way to the service providers mentioned in this article.

Community Manager at Bridge Patient Portal. Kirsty is an experienced marketer with a demonstrated history of working in the medical and software industry. She is skilled in digital marketing, including SEO copywriting. Kirsty marries her passion for healthcare with her experience in digital marketing.

How Bridge Improves Patient Engagement for McKesson Users

Bridge over river

Bridge over riverMany of the today’s leading health information technology organizations that offer a full suite of solutions, such as McKesson, are on a general trend of developing less and less software.  As these organizations dedicate fewer resources to maintaining their previous developed software it makes it hard to trust in these organizations as long term partners, especially as their cost-effective solutions continue to diminish in lieu of higher-priced offerings. When it comes to the EHR space, McKesson is unique, as unlike many EHR vendors that offer only a single product, McKesson offers multiple. These include McKesson Practice Plus, Paragon, and InteGreat EHR. (more…)

Blake joined Bridge Patient Portal in 2016 after transferring from our parent company Medical Web Experts. Since then, he’s acted as Bridge’s Business Development Manager. Blake is passionate about driving collaboration with clients, partners, and internal teams to achieve performance goals and successful relationships.

How Bridge Improves Patient Engagement for Greenway Health™ Users

Bridge Patient Portal

Updated on June 21, 2020.

Greenway Health

Greenway Health™ provides electronic health records (EHR), practice management (PM), and revenue cycle services (RCS) for ambulatory clinics and various specialty practices.

Greenway Health™ users frequently come to Bridge seeking a solution to increase patient engagement in their healthcare organizations. Bridge offers an industry-leading user experience through its patient-centric design, mobile app, and robust EHR/PM interfaces. Some of the more common reasons to switch to Bridge’s patient engagement solution include:

  • Cumbersome patient registration
  • Lack of robust messaging functionality
  • Lack of customizability

Bridge offers multiple methods by which patients can sign up for a portal account, making patient registration easier. These include:

  • In-office registration: Patients can sign up at the front desk, before or after their visit.
  • Patient portal self-registration: Patients can create an account on their own, at home, or at work.

Bridge helps engage patients with its omnichannel messaging solution (SMS text, email, push) so healthcare organizations can leverage a single patient messaging software that knows and respects patient communication preferences across channels.

Bridge offers a vendor-neutral patient portal and patient engagement solution, which can connect with any interfaceable EHR, RCM, or PM software system, including Greenway Health™. In cases where Greenway Health™ is used alongside other EHR and or PM vendors, Bridge can provide a single patient portal and client-branded mobile app which connects these disparate source systems. This provides patients with a “single pane of glass” or “front door” to access important self-service tools via their web browser or through a published iOS or Android mobile app.

Common EHR pain points:

  • Inadequate customizability
  • Deficient interoperability in multi-EHR environments
  • Lack of control over the information sent through a portal, (e.g., sensitive lab results, incomplete progress notes or age-restricted information)
  • No client-branded mobile app for iOS and or Android

Greenway Health

Avoid Piecemealed Patient Engagement Software

Many healthcare organizations leverage numerous third-party patient engagement software vendors to “piece together” a suite of self-service tools for their patients. Some of the more common “one-off” patient engagement tools include:

Common one-off patient engagement tools Examples
Patient portal software EZ Access™, Medfusion™, Intelichart™
Appointment reminder software 10to8 ™, SimplyBook.me™
Patient scheduling software  Odoro™, ZocDoc™
Patient intake software Phreesia™
Telemedicine software SnapMD™, Doxy.me™, Zoom
Patient survey software Patientlink™, Zonka™
Patient messaging software Relatient™, Luma™
Mobile access via a mobile app solution FollowMyHealth®

 

Bridge offers a single patient engagement solution that offers most of the functionality offered in the above-listed systems, helping healthcare organizations build a strong foundation for reaching their patient engagement goals. Purchasing “one-off,” “piecemealed” solutions can result in the following issues:

  • High interface development/maintenance costs
  • Expensive license and utilization fees
  • Inability to respect patient communication preferences
  • The need for patients to remember multiple usernames and passwords

How Bridge Improves Interoperability

Bridge increases interoperability by working with the most prevalent healthcare interface industry standards, including Health Level Seven (HL7), Continuity of Care Document (CCD), and Fast Health Information Resource (FHIR) via Bridge’s robust and fully-documented healthcare API. Bridge can also build custom, non-standard interfaces designed for advanced integration between multiple systems where external compatibility support is not required.

 

Greenway Health

Bridge improves interoperability by enabling you to share data with disparate clinical and financial systems, providing interfaces when and where you need them. Below is a list of our interface capabilities.

Bidirectional

  • Registration & demographics
  • Secure messaging
  • CCDA
  • Bill pay
  • Appointment self-scheduling & cancellation
  • Prescriptive refills
  • Documents
  • Patient-caregiver/proxy relationships

Unidirectional

  • Patient forms (Portal to EHR/PM/RCM)

DISCLAIMER: All product and company names are trademarks™ or registered® trademarks of their respective holders. Bridge Patient Portal is not affiliated, endorsed, or sponsored in any way to the service providers mentioned in this article.

Blake joined Bridge Patient Portal in 2016 after transferring from our parent company Medical Web Experts. Since then, he’s acted as Bridge’s Business Development Manager. Blake is passionate about driving collaboration with clients, partners, and internal teams to achieve performance goals and successful relationships.

How Bridge Improves Patient Engagement for Centricity™ Users

Updated on June 15, 2020.

Centricity™ was introduced to the market in 2003 by GE Healthcare™; since then, the software has been acquired by multiple companies including GE Medical Systems™ in 2002, then sold to Virence on July 11, 2018, and is now owned by Athenahealth®, who bought it on Feb. 7, 2019. Bridge is capable of integrating with all of the main Centricity™ EHR/PM products. This includes Centricity Practice Solution (CPS) (now athenaPractice), Centricity Business (now athenaCollector ®), and Centricity EMR (now athenaClinicals®). As Centricity™ does not have its own “built-in” patient portal, it relies on third-party vendors to provide their own integrated patient portal solutions. With these third-party patient portal solutions, there are some common recurring issues.

Centricity™ users frequently come to Bridge seeking a solution to increase patient engagement in their healthcare organizations. Bridge offers an industry-leading user experience through its patient-centric design, mobile app, and robust EHR/PM interfaces. Some of the more common reasons to switch to Bridge’s patient engagement solution include:

  • Cumbersome and inefficient patient registration and username/password reset procedures
  • Limited ability to integrate patient clinical forms into the EHR as discrete data
  • Outdated interface (HL7 interfaces instead of modern FHIR APIs)
  • Lack of scalability
  • Product gaps that require multiple third-party products
  • Desire to consolidate disparate EHR/PM environments into a single consolidated solution
  • Absent mobile app capabilities

The Bridge Patient Portal solution includes:

  • A robust API that provides a modern UI and UX.
  • A fully customizable patient portal solution with the option to add features as healthcare companies grow.
  • An entire range of fully-customizable features is available, preventing any “product gaps.” (e.g., secure SMS/email/push notifications, self-scheduling, medical record access, patient-provider messaging, bill pay, patient check-in, and more.)
  • Seamless interfacing with multiple EMR/EHR software, practice management systems, billing software, apps for patient use, reporting or analytics tools, and more.

Bridge offers a vendor-neutral patient portal and patient engagement solution, which can connect with any interfaceable EHR, RCM, or PM software system, including Centricity™. In cases where Centricity™ is used alongside other EHR and or PM vendors, Bridge can provide a single patient portal and client-branded mobile app which connects these disparate source systems. This provides patients with a “single pane of glass” or “front door” to access important self-service tools via their web browser or through a published iOS or Android mobile app.

Common EHR pain points:

  • Inadequate customizability
  • Deficient interoperability in multi-EHR environments
  • Lack of control over the information sent through a portal (e.g., sensitive lab results, incomplete progress notes or age-restricted information)
  • Absence of a client-branded mobile app for iOS and or Android

Avoid Piecemealed Patient Engagement Software

Many healthcare organizations leverage numerous third-party patient engagement software vendors to “piece together” a suite of self-service tools for their patients. Some of the more common “one-off” patient engagement tools include:

Common one-off patient engagement tools     Examples
Patient portal software EZ Access™, Medfusion™, Intelichart™
Appointment reminder software 10to8 ™, SimplyBook.me™, Solutionreach™
Patient scheduling software  Odoro™, ZocDoc™
Patient intake software Phreesia™
Telemedicine software SnapMD™, Doxy.me™, Zoom
Patient survey software Patientlink™, Zonka™, SurveyVitals™
Patient messaging software Relatient™, Luma™
Mobile app solution FollowMyHealth®

 

Bridge offers a single patient engagement solution that offers most of the functionality offered in the above-listed systems, helping healthcare organizations build a strong foundation for reaching their patient engagement goals. Purchasing “one-off,” “piecemealed” solutions can result in the following issues:

  • High interface development/maintenance costs
  • Expensive license and utilization fees
  • Inability to respect patient communication preferences
  • The need for patients to remember multiple usernames and passwords

How Bridge Improves Interoperability

Bridge increases interoperability by working with the most prevalent healthcare interface industry standards, including Health Level Seven (HL7), Continuity of Care Document (CCD), and Fast Health Information Resource (FHIR) via Bridge’s robust and fully-documented healthcare API. Bridge can also build custom, non-standard interfaces designed for advanced integration between multiple systems where external compatibility support is not required.


Bridge improves interoperability by enabling you to share data with disparate clinical and financial systems, providing interfaces when and where you need them. Below is a list of our interface capabilities.

Bidirectional

  • Registration & demographics
  • Secure messaging
  • CCDA
  • Bill pay
  • Appointment self-scheduling & cancellation
  • Prescriptive refills
  • Documents
  • Patient-caregiver/proxy relationships

Unidirectional

  • Patient forms (Portal to EHR/PM/RCM)

If you’re using Centricity™ you may likely be aware of its limitations and looking for a single patient engagement solution that fits your healthcare organization’s needs. Bridge seamlessly integrates with all of the main Centricity™ EHR/PM products and can simultaneously connect with various other disparate systems to improve interoperability. Our feature-rich, secure, and client-branded platform is used by over 60 outpatient groups, hospitals, integrated delivery networks, and EHR vendors across the US. Contact us today to learn how we’ve helped Centricity™ users improve patient engagement with our comprehensive and easy-to-use solution.

DISCLAIMER: All product and company names are trademarks™ or registered® trademarks of their respective holders. Bridge Patient Portal is not affiliated, endorsed, or sponsored in any way to the service providers mentioned in this article.

Blake joined Bridge Patient Portal in 2016 after transferring from our parent company Medical Web Experts. Since then, he’s acted as Bridge’s Business Development Manager. Blake is passionate about driving collaboration with clients, partners, and internal teams to achieve performance goals and successful relationships.

How Bridge Improves Patient Engagement for athenahealth® Users

Updated on August 13, 2020.

athenahealth® has two product lines, the athenahealth® core product, and the recently acquired Centricity product line.

athenahealth® bought Centricity™ on Feb. 7, 2019, from Virence Health. Bridge is capable of integrating with both of the athenahealth® EHR/PM product lines.

Healthcare organizations using athenahealth® frequently come to Bridge seeking a solution to consolidate systems and increase patient engagement. Bridge offers an industry-leading user experience through its patient-centric design, mobile app, and robust EHR/PM interfaces. Some of the more common reasons to switch to Bridge’s patient engagement solution include:

  • The need for a client-branded mobile app.
  • The inability to efficiently include instructions within appointment reminders.
  • Outdated third-party patient portal options for the Centricity product line.

The Bridge Patient Portal solution includes:

  • A robust, FHIR-ready healthcare API that supports bidirectional interfaces into the patient portal data.
  • An enterprise-class set of integrated tools and information that patients need to successfully manage their health from both a web application and mobile app.
  • The 2015 Edition ONC Healthcare IT Certification with advanced CCD, interface, and messaging functionality for both provider groups and EHR vendor.
  • A robust support system via telephone, email, and in-portal ticket.
  • A library of personalized patient education content and instructions relating to an upcoming care visit, typically accessed online, which can be sent via secure patient messaging software, SMS, email, or push notification.

Bridge is especially helpful to healthcare organizations that own multiple EHR and RCM/PM solutions, and who are seeking to connect their disparate EHR/PM/RCM environments with a single patient portal. Bridge offers a vendor-neutral patient portal and patient engagement solution, which can connect with any interfaceable EHR, RCM, or PM software system, including athenahealth®’s products. In cases where athenahealth® is used alongside other EHR and or PM vendors, Bridge can provide a single patient portal and client-branded mobile app which connects these disparate source systems. This provides patients with a “single pane of glass” or “digital front door” to access important self-service tools via their web browser or through a published iOS or Android mobile app.

athenahealth®

Common EHR pain points:

  • Inadequate customizability
  • Deficient interoperability in multi-EHR environments
  • Lack of control over the information sent through a portal (e.g., sensitive lab results, incomplete progress notes or age-restricted information)
  • Absence of a client-branded mobile app for iOS and/or Android

Avoid Piecemealed Patient Engagement Software

Many healthcare organizations leverage numerous third-party patient engagement software vendors to “piece together” a suite of self-service tools for their patients. Some of the more common “one-off” patient engagement tools include:

Common one-off patient engagement tools Examples
Patient portal software EZ Access™, Medfusion™, Intelichart™
Appointment reminder software 10to8 ™, SimplyBook.me™
Patient scheduling software  Odoro™, ZocDoc™
Patient intake software Phreesia™
Telemedicine software SnapMD™, Doxy.me™, Zoom
Patient survey software Patientlink™, Zonka™
Patient messaging software Relatient™, Luma™
Mobile access via a mobile app solution FollowMyHealth®

 

Bridge offers a single patient engagement solution that offers most of the functionality offered in the above-listed systems, helping healthcare organizations build a strong foundation for reaching their patient engagement goals. Purchasing “one-off,” “piecemealed” solutions can result in the following issues:

  • High interface development/maintenance costs
  • Expensive license and utilization fees
  • Inability to respect patient communication preferences
  • The need for patients to remember multiple usernames and passwords

How Bridge Improves Interoperability

Bridge increases interoperability by working with the most prevalent healthcare interface industry standards, including Health Level Seven (HL7), Continuity of Care Document (CCD), and Fast Health Information Resource (FHIR) via Bridge’s robust and fully-documented healthcare API. Bridge can also build custom, non-standard interfaces designed for advanced integration between multiple systems where external compatibility support is not required.

 

Bridge improves interoperability by enabling you to share data with disparate clinical and financial systems, providing interfaces when and where you need them. Below is a list of our interface capabilities.

Bidirectional

  • Registration & demographics
  • Secure messaging
  • CCDA
  • Bill pay
  • Appointment self-scheduling & cancellation
  • Prescriptive refills
  • Documents
  • Patient-caregiver/proxy relationships

Unidirectional

  • Patient forms (Portal to EHR/PM/RCM)

If you’re using athenahealth® you may likely be aware of its limitations and looking for a single patient engagement solution that fits your healthcare organization’s needs. Bridge seamlessly integrates with all of the main athenahealth® EHR/PM products and can simultaneously connect with various other disparate systems to improve interoperability. Our feature-rich, secure, and client-branded platform is used by over 60 outpatient groups, hospitals, integrated delivery networks, and EHR vendors across the US. Contact us today to learn how we’ve helped athenahealth® users improve patient engagement with our comprehensive and easy-to-use solution.

DISCLAIMER: All product and company names are trademarks™ or registered® trademarks of their respective holders. Bridge Patient Portal is not affiliated, endorsed, or sponsored in any way to the service providers mentioned in this article.

Blake joined Bridge Patient Portal in 2016 after transferring from our parent company Medical Web Experts. Since then, he’s acted as Bridge’s Business Development Manager. Blake is passionate about driving collaboration with clients, partners, and internal teams to achieve performance goals and successful relationships.

How Bridge Improves Patient Engagement for NextGen® Users

Updated on April 17, 2020.

How Bridge Increases Patient Engagement for NextGen® Users

nextgen patient portal

NextGen® is a healthcare solutions provider that supports ambulatory and specialty practices, and it’s users frequently come to Bridge seeking a solution to increase patient engagement in their healthcare organizations. Bridge offers an industry-leading user experience through its patient-centric design, mobile app, and robust electronic health record (EHR) / practice management (PM) interfaces.

 

These are common pain points NextGen® users wish to solve:

  • Patient registration is difficult and oftentimes impossible without staff intervention.
  • Lack of ability to customize scheduling workflows.
  • Lack of control over the information sent to the portal, including sensitive lab results, incomplete progress notes or age-restricted information.
  • The patient portal and app are not client-branded.

Bridge offers a vendor-neutral patient portal and patient engagement solution, which can be interfaced with any EHR, revenue cycle management (RCM), or PM software system, including NextGen’s® EHR and PM solution. In cases where NextGen® EHR and or PM is used alongside other EHR and or PM vendors, Bridge can provide a single patient portal and mobile app which connects these disparate source systems. This provides patients with a “single pane of glass” or “front door,” to access important self-service tools via their web browser or through a published mobile app.

Avoid Piecemealed Patient Engagement Software

Many healthcare organizations leverage numerous third-party patient engagement software vendors to “piece together” a suite of self-service tools for their patients. These types of solutions can result in the following issues:

  • High interface development/maintenance costs 
  • Expensive license and utilization fees
  • A breach in patient communication preferences
  • The need to remember multiple usernames and passwords

How Bridge Improves Interoperability

Bridge increases interoperability by working with the most prevalent healthcare interface industry standards, including Health Level Seven (HL7), Continuity of Care Document (CCD), and Fast Health Information Resource (FHIR) via Bridge’s robust healthcare API. Bridge can also build custom, non-standard interfaces designed for advanced integration between multiple systems where external compatibility support is not required.

Bridge Patient Portal improves interoperability by enabling you to share data with disparate clinical and financial systems, providing interfaces when and where you need them. Below is a list of our interface capabilities and features:

DISCLAIMER: All product and company names are trademarks™ or registered® trademarks of their respective holders. Bridge Patient Portal is not affiliated, endorsed, or sponsored in any way to the service providers mentioned in this article.

Blake joined Bridge Patient Portal in 2016 after transferring from our parent company Medical Web Experts. Since then, he’s acted as Bridge’s Business Development Manager. Blake is passionate about driving collaboration with clients, partners, and internal teams to achieve performance goals and successful relationships.

The Key to Healthcare Interoperability Is Open Platforms

Helathcare interoperability has become a hot topic in the world of health IT – yet due to its inherent complexity, it remains the biggest hurdle to efficient and effective use of communication across a broad spectrum of systems and solutions. Whether healthcare organizations are using EMRs, telemedicine, patient portals, mHealth or EMPIs, it is necessary for there to be a “common denominator” between those systems in order to achieve interconnectivity. The common denominator is an open architecture platform by which all communication can occur.

Google and Apple are two high-profile examples of open architecture platforms – Google with Android and Apple with iOS. Both companies encourage the introduction of new, highly useful functionality through plug-n-play applications, despite having been developed by different companies. Not all companies, however, are as open and welcoming as Apple and Google.

At the opposite end of the spectrum are the closed architecture platforms such as Epic and Greenway that don’t easily allow for third-party vendors to interface with their EMRs. Meaningful Use has forced these companies to allow interoperability, albeit not without varying degrees of resistance.

If the healthcare industry wants to go down the path that leads to interoperability, open sources, open standards and open platforms are the vehicles that are going to lead us there – and the keys with which to start these vehicles are application programming interfaces (APIs). APIs will specify how software components will interact with one another when all the systems involved are tied together. APIs, for example, can tie-in multiple EMRs so that data is shared easily between different systems.

What to look for when tying together multiple systems?

healthcare interoperabilityIn order to facilitate a successful interface, the first thing to look for is that the system being used is on an open-source architecture. Here are some other key areas to focus on when engaging with and selecting an API interface engine vendor:

  • The prospective vendor should use an open architecture. Mirth Connect is one choice. It is one of the largest open source architecture platforms within the healthcare space. Mirth Connect provides the necessary tools for API interface vendors to develop, test, deploy and monitor an interface; and it has a large and active community of users. Whatever architecture is used, adaptability and flexibility are key to a successful interface.
  • Choose a developed API that can handle multiple EMRs. Even if you currently operate with a single EMR, at some point in the future you may want to add another software system, such as practice management or billing. This will require building an EMR interface. If the vendor you choose already handles multiple EMRs through its API, you know they will be ready should those changes occur. It’s important to keep in mind that each organization is unique in its structure, areas of specialty, personnel and workflow processes. Even if a vendor has not currently developed a specific API with your EMR, don’t eliminate them from your list. What matters is that they have experience successfully interfacing previous client spec requirements.
  • Select a combined EMR and patient portal that meets or preferably exceeds Meaningful Use attestation. For some organizations it’s all about meeting the minimal requirements in order to receive Meaningful Use funding. However, it is important to note that the Meaningful Use program is currently in its early stages, and attestation requirements could still be added or removed. For example, due to uncertainties regarding the likelihood of patient engagement, revisions could still be made to future requirements for Meaningful Use. Being on board with a vendor who is “ahead of the curve” will go a long way in saving future changes (and headaches) from being made to your system.

There is no question that open platforms within the health IT world are inevitable. When that becomes the common knowledge, the possibilities for improvement within the healthcare industry will be endless.

This article was originally published on the Medical Web Experts blog.

Blake joined Bridge Patient Portal in 2016 after transferring from our parent company Medical Web Experts. Since then, he’s acted as Bridge’s Business Development Manager. Blake is passionate about driving collaboration with clients, partners, and internal teams to achieve performance goals and successful relationships.