Tag Archives: patient portal updates

Bridge Patient Portal 2.0 Product Updates

The Bridge Patient Portal development team is excited to announce the release of Bridge Patient Portal Version 2.0, healthcare’s leading enterprise patient engagement platform. Bridge Version 2.0 continues to expand on Bridge’s interface capabilities, patient self-service functionality, and patient engagement tools. Learn more about our updates and new features below.
(more…)

Bridge Patient Portal September Product Updates

The Bridge Patient Portal development team just released three new product updates that are aimed at helping you better customize the portal for your patients’ needs. Additionally, the patient portal compatibility is growing. While Bridge Patient Portal has direct interfaces to over 10 EHRs*, including Allscripts™, McKesson and PrognoCIS™, this now includes NextGen®. Learn more about our updates and features below.

(more…)

Bridge Patient Portal Features Released in 2015

Thus far, 2015 has been a year of tremendous growth for Bridge Patient Portal. Our team has worked hard to introduce new functionalities in the portal that improve usability, enhance performance and productivity, and establish Bridge as the leading EHR-agnostic patient portal. We have also taken user feedback into account and have developed features that improve the user experience for both providers and staff and patients.

Here’s a look at some of the key features added to Bridge Patient Portal this year:

Patient Education Resources Make Care Plans More Interactive

In 2015, Bridge partnered with healthcare communications company Emmi Solutions to incorporate patient education resources into the Care Plans portion of the portal. When creating a Care Plan task, providers now have the option of selecting from over 250 patient education resources.

patient-portal-care-plan

 

Once the Care Plan task is created, the educational resource is automatically added to the patient’s “To Do List,” which can be accessed from the patient portal home page.

patient-portal-patient-education

 

When the patient clicks to complete the education program, he or she is taken to the Emmi Solutions website to watch a video related to his or her condition. After the video has been watched all the way through, the task in the patient portal gets checked off as complete.

New Form Engine Helps Improve Patient Intake

With the creation of a more comprehensive patient intake form, Bridge makes it easy to obtain critical information prior to a patient’s visit. Our new intake form is easy to fill out, and it helps health organizations collect data such as patient demographics, insurance information, patient and family medical history, current medications, and more. Past information is also pre-populated in the form, saving the patient from completing redundant information. Forms are 100 percent customizable, allowing practices to preserve their current form library in Bridge Patient Portal.

New Options for Scheduling – Appointment Types and Forms

In order to improve the scheduling process for clients, we added several new features for administrator users.

  • Creating a new type of visit. From the admin side of the portal, users can create new types of visits (e.g. office visit, follow-up appointment, new patient). These visits appear as options for patients to select when submitting an appointment request.
  • Attaching patient forms to types of visits. When creating a new type of visit, admins can also attach forms for patients to fill out when an appointment request is approved. For example, a patient submitting a request for a “new patient” visit may be required to fill out a new patient intake form.
  • Attaching forms during scheduling. If a visit type does not have a form attached to it, users now have the option of adding one before confirming an appointment request. This is useful for getting information from specific patients only versus all patients submitting requests for a specific visit type.

Appointment Reminder Settings Reduce Cancellations & No-shows

With the addition of advanced patient appointment reminder settings, health organizations now have important tools at their disposal to reduce last-minute appointment cancellations and no-shows – one of the leading sources of revenue loss for medical practices.

The following new features were added, all of which can be configured by the admin user:

  • Appointment confirmation notifications. When a doctor schedules an appointment with a patient (versus the patient requesting an appointment themselves), the portal generates an appointment confirmation message. Once the patient confirms the appointment, the status in the patient portal changes to “Scheduled and Confirmed.”
  • Patient appointment reminders. For all scheduled appointments, reminders can be sent out to patients 12, 24 and/or 48 hours prior to the scheduled visit time. There are three options for appointment reminder delivery: through a message in the patient portal, by email or via SMS text message.
  • Staff notifications for unconfirmed appointments. New portal settings allow users (providers and/or staff) to receive a notification when a patient fails to confirm his or her scheduled appointment. This allows for the necessary follow-up to take place in order to avoid no-shows.

Unconfirmed-Appointment-Notifications

Codes Added for ICD-10

To help our clients prepare for the October 1, 2015 ICD-10 deadline, we incorporated ICD-10 codes into the patient portal. If a SNOMED-CT term applies to an ICD-10 code, the ICD-10 code gets displayed in the portal. This is configurable per installation.

ICD-10 codes

Easy Options for Marketing the Portal to Patients

In the marketing section of the portal, we added filters that make it easy to market the portal to specific groups of users in order to increase engagement. The first step is generating a list of users. This may include:

  • Users who registered for the portal but have never logged in.
  • Users who have logged in within a date range.
  • Users who have not logged in within a date range.
Marketing-the-Patient-Portal

 

Once the results of the search are displayed, health organizations may choose to either send a message to all users directly from the portal, or download a CSV file with user information in order to market to those patients externally.

Care Plan Updates Help Improve Patient Engagement

The following updates are helping to improve patient engagement with the online portal and increase Care Plan interaction.

  • Care Plan messages sent from the doctor. Studies have shown that patients are 90 percent more likely to read an email if it is addressed from their doctor rather than an automated system (e.g. Bridge Patient Portal or Main Street Family Practice). For this reason, we have configured the portal so that all outgoing messages to patients regarding Care Plan tasks are sent with the doctor’s name as the sender.
  • Adding videos as Care Plan tasks. Videos can now be added as tasks in the Care Plans To-Do List section of the portal. If a patient needs to watch a video as part of his or her care plan, he or she can do so easily from the portal home screen.
  • Assigning forms as Care Plan tasks. Forms can also be assigned as tasks in the Care Plans section of the portal. Assigned tasks will appear on the portal home page in the To-Do list.

Third-Party Device Integration

Bridge is proud to support third-party device integration, making it easy for patients to share information with their physicians without entering data manually into the portal. Data can be exported from the portal to the EHR so that it is readily available to the doctor.

Fitbit is the first device that Bridge Patient Portal supports, but other integrations are coming soon.

Fitbit-Added-to-Wellness-Tracker

Disabling the Portal for Maintenance

We made it easy to disable the patient portal for maintenance by adding a Maintenance configuration for admin users. To access the setting, the admin must log in to the portal, click “Settings” in the left-hand menu, then “Configurations.” From the Configurations screen, the user should select the “Client” option, click “Yes” for maintenance and save changes.

This disables the portal, preventing users from logging in while scheduled updates are being performed.

Adding a Caregiver to an Account

In addition to allowing users to add dependents to their accounts, Bridge also allows users to add caregivers. To access this screen, users can click on “Contacts & Privacy” in the left-hand menu. Once a caregiver is added in the system, the person will receive an email to accept the request.

Caregiver

External Forms Sharing

In order to make it easy for patients to fill out required forms, we implemented external forms sharing. This allows patients to complete forms securely without registering for or logging in to the patient portal. Forms can be shared via a secure link on a health organization’s website, or the link can be sent privately to a specific patient. Once the form is completed, it gets added to the patient’s health record and can be exported to the EHR.

Phone eConsultations

Bridge implemented Twilio this year, a voice communication application that makes it easy to conduct phone eConsultations from the patient portal. The feature can be enabled from the admin section of the patient portal – all health organization need in order to get started is a Twilio account.

What’s in Store for Bridge in Q3 & Q4 of 2015?

In the second half of 2015, the Bridge Patient Portal team is focusing on enhancing our care coordination modules, developing advanced support for pediatric and long-term care environments and improving the care plan module. Finally, native mobile device support will also be released towards the end of 2015.

Interested in learning more? Call 866-838-9455 to speak with a portal expert today or fill out our contact form online.

Bridge Patient Portal May Product Updates

In May, the Bridge Patient Portal development team worked on making updates to the portal in order to improve usability, facilitate system maintenance and more. We also made the patient portal more care coordinator friendly. Learn more about our new features below.

Disabling the Portal for Maintenance

We have made it easy to disable the patient portal for maintenance by adding a Maintenance configuration for admin users.

Simply log in to the patient portal, click “Settings” in the left-hand menu, then “Configurations.” From the Configurations screen, select the “Client” option, click “Yes” for maintenance and save changes.

This disables the portal, preventing users from logging in while scheduled updates are being performed.

Patient Portal Maintenance

Adding a Caregiver to an Account

In addition to allowing users to add dependents to their accounts, Bridge also allows users to add caregivers. To access this screen, users can click on “Contacts & Privacy” in the left-hand menu.

Adding a Caregiver to Portal

 

Once a caregiver is added in the system, the person will receive an email to accept the request.

Caregiver

External Forms Sharing

We have made it possible for patients to fill out forms securely without registering for or logging in to the patient portal. Forms can be shared on your health organization’s website via a secure link. Once the form is completed, it gets added to the patient’s health record and can be exported to the EHR.

Phone eConsultations

In order to make it easier to do phone eConsultations directly from the patient portal, we implemented Twilio’s voice communication application. The feature can be enabled from the admin section of the patient portal – all you need to get started is a Twilio account.

New Look for Graphs

The graphs in the patient portal have been updated in order to provide a better way to see more information in one single graph. Users can now see more dates displayed and better visualize all types of health data.

Patient Portal Graphs

 

Bridge Patient Portal April Product Updates

In April, we worked on adding new functionalities to Bridge Patient Portal in order to make it easier to market the portal to patients. We also incorporated new features to the Care Plans section of the portal, including embedded videos and the ability to assign forms as tasks.

For improved wellness tracking, Bridge has also started supporting data imports from Fitbit products (other third-party devices coming soon).

Learn more about our new features:

Marketing the Patient Portal

In the marketing section of the portal, we added filters that make it easy to market the portal to specific groups of users, including:

  • Users who have never logged in
  • Users who have logged in within a date range
  • Users who have not logged in within a date range
Marketing the Patient Portal

 

Once the results of the search are displayed, you can either send a message to all users directly from the portal or download a CSV file with user information in order to market to those patients externally.

Care Plan Tasks Sent with Doctor as Sender

When a patient receives an email with his or her doctor’s name as the sender, they are 90 percent more likely to read the email than if it came from an automated system (e.g. Bridge Patient Portal or Main Street Family Practice).

For this reason, if a doctor applies a Care Plan to a patient, messages for any tasks assigned to the care plan are now sent with the doctor’s name as the sender.

Care Plan Embedded Videos

Videos can now be added as tasks in the Care Plans To Do List section of the portal. If a patient needs to watch a video as part of his or her care plan, they can do so easily from the portal home screen.

Care Plan Embedded Videos

Assigning Forms as Care Plan Tasks

Forms can now be assigned to specific patients as tasks in the Care Plans section of the portal, as well.

Assigning Forms as Tasks

 

Once assigned, the form will appear as a task in the Care Plans To Do List.

Form Added to Care Plan Checklist

Third-Party Device Integration

Bridge is now supporting third-party device integration with the Wellness Tracker, making it easy for patients to share information with their physicians without entering it into the portal manually. The data can be exported from the portal to the EHR so that it is readily available to the doctor.

Add Device to Wellness Tracker
Device Syncing to Wellness Tracker

 

Fitbit is the first device that the portal supports, but other integrations are coming soon.

Fitbit Added to Wellness Tracker

Bridge Patient Portal March Product Updates

In March, the Bridge team worked on adding new functionalities to the patient portal to improve the user experience. The portal’s new features offer enhanced appointment scheduling and patient intake, and provide greater control to administrator users in configuring appointment notification settings.

We also incorporated ICD-10 codes and added Meaningful Use Stage 2 reporting to our API so that EHRs can easily export data from the patient portal to complete their required reporting.

Learn more about our new features:

Adding Forms to Appointments

From the admin user, you can now create a new type of visit and attach forms to that visit. For example, a user may choose to add a New Patient Intake Form to the “New Patient” visit. Once a patient submits an appointment request, he or she will need to fill out the attached form(s).

Forms Added to Appointments

 

Attaching a Form during Scheduling

If a visit type does not have a form attached to it, you now have the option of adding one before confirming the appointment. When the patient receives the appointment confirmation, he or she will also receive a notice to complete the required form(s).

Form, Scheduling

 

Patient Appointment Reminder Settings

The admin user now has the ability to configure how to send appointment reminders to patients (via the portal, email or SMS text message) and when (12, 24 or 48 hours prior to the appointment).

Appointment Notification Settings

 

Staff Notifications for Unconfirmed Appointments

Portal settings can also be configured to send a notification to a specific user (doctor or staff) if a patient has not confirmed his or her scheduled appointment. Notifications can be configured for 12, 24 or 48 hours before the appointment.

Unconfirmed Appointment Notifications

 

Appointment Confirmation Notifications

When a doctor schedules an appointment with a patient, the portal generates an appointment confirmation message. From within the message itself, the patient is able to confirm the appointment.

Confirm-Appointment-Message

Once the appointment is confirmed, the status in the patient portal changes to “Scheduled and Confirmed.”

Scheduled and Confirmed

 

Full Access to Messaging for Admin User

The admin user now has access to all messaging within the patient portal. A search function was added to the messages module, allowing the admin to easily search for messages by patient.

Access to Messages

 

Addition of ICD-10 Codes

If a SNOMED-CT term applies to an ICD-10 code, the ICD-10 code is now displayed in the patient portal. This is configurable per installation.

ICD-10 Codes

Bridge Patient Portal February Product Updates

In February, the Bridge team worked on making enhancements to the patient portal in order to improve usability and the portal’s over look and feel. We also incorporated a new intake form and integrated patient education resources to the Care Plans module.

Learn more about the new intake form and patient education resources here:

Care Plans – Patient Education Resources

Our Care Plans are even more interactive with the addition of patient education resources from Emmi Solutions, a healthcare communications company that shares Bridge Patient Portal’s focus on empowering individuals to take more active roles in their health.

In the Care Plans section of the patient portal, providers can now select from over 250 patient education resources when creating a new task.

patient portal care plan

 

Once the task is created, it gets added to the patient’s “To Do List,” which is easily accessible from the portal home page. From there, the patient can click to complete the education program.

patient portal patient education

 

The patient is then taken to a page on the Emmi Solutions website where they must watch an educational video related to their condition. Once the patient does so, the task in the patient portal is checked off as complete.

Emmi Solutions

Intake Form

Bridge Patient Portal’s new intake form provides an easy way for health organizations to obtain critical information prior to the patient’s visit. This includes demographic data, insurance information, the patient’s medical history, family medical history, current medications and more.

patient portal intake form

Bridge Patient Portal December Product Updates

In November, the Bridge team worked on making enhancements to the patient portal in order to make deployment and configuration of the application faster and easier for new users.

This month, we released the following new features and improvements for current users:

Updated Homepage Layout

The portal homepage was updated for patients to include an overview of the user’s Care Plans and latest health summaries. The home screen also features a news feed with the latest news updates from the hospital or practice.

Bridge Patient Portal Home

Implemented Quick User Search

A search bar was added in the patient portal header, allowing admin users to easily search for doctors and registered patients.

Bridge User Search

Added Location Assignments for Appointments and Doctors

Admin users have the ability to add locations for different facilities. Providers can be assigned to those locations based on the days of the week that they are available there. If available, this information will be shown to patients on the appointment request screen.

Bridge Patient Portal Locations

Created Easy Online Patient Appointments

Submitting an appointment request has been made simpler and is easier for patients to understand. Not only can the patient select their doctor and a preferred location, but they can also select scheduling preferences based on available dates and times.

Bridge Appointment Requests

Created Help Desk for Admin Users

A new Help Desk feature was added for administrator users, allowing the admin to easily report technical errors and submit ideas for improvements to Bridge. A customer support representative will respond to all Help Desk requests as quickly as possible.

Bridge Portal Help Desk

Enhanced Notification Settings

From the admin panel, you can now customize the types of notifications that patients, doctors and other portal users receive. For each notification type, the admin can choose whether to send users an email, SMS notification or in-portal message.

Bridge Patient Portal Notifications

Simplified Refill Request Process

Patients can now request medication refills directly from the Medications section in the Medical Records portion of the patient portal, or by clicking on Prescriptions in the left sidebar.

Bridge Refill Requests

Last updated by at .