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Empower care partners to do more and respect important patient privacy requirements with a smarter caregiver portal solution.

Simplify patient portal proxy access. Enable caregivers to securely access a patient portal account using their own unique and identifiable login. Caregivers simply enter unique key identifiers that are cross-referenced with data on file. Once authenticated, caregivers can quickly log in on desktop or their mobile device with the option for two-factor authentication (2FA) using biometric face or fingerprint recognition–all without staff assistance. Through the online portal or client-branded mobile app, tasks can be performed by caregivers on the patient’s behalf and all actions are logged and managed in your EHR/PM/RCM source system(s).

45% of healthcare organizations across the US don’t offer caregiver proxy access in their patient portal and only 19% allow patients to limit the types of information that can be seen by their caregivers.

Protect patient privacy

Just as an elderly adult may not want their adult child to have full access to their patient portal, a teenager may need to keep parts of their medical record private. Bridge solves this issue with a caregiver proxy access solution that allows patients to decide who has access to their portal’s information. Furthermore, filters can be added at the interface-layer to control what information is accessible in the portal.

Honor age of majority laws

Ensure you’re following state-specific age of majority laws. Automatically unlink a parent or guardian’s access to a child's proxy patient portal account according to state law.

Ensure HIPAA compliance

Sharing login information between patients and care partners can breach HIPAA compliance standards for patient portal access. Additionally, it can result in patients being locked out of their account - at a time when they need it most.

Make registration easy

Registering for a proxy account often requires caregivers to go in person to a hospital or clinic. Bridge allows care partners to securely self-register online and be correctly authenticated, without staff assistance.

Seamless EHR/PM Integrations

EHR Agnostic

Bridge currently interfaces with many EHR, PM, or RCM systems and can work with any HL7 or API enabled system.

Learn more about our HL7, FHIR, and API-based interface capabilities

A patient engagement platform for the future of healthcare

Certified patient portal

Secure, 2015 Edition ONC certified, HIPAA compliant and mobile-ready patient portal software.

Easy-to-use platform

A truly intuitive operating system to increase usage and patient satisfaction.

Custom workflows enabled

We support unique requirements and complex workflows.

Client-branded mobile app

Improve patient engagement with a published and branded mobile app available for both iOS and Android.

All-in-one patient engagement solution

A single, comprehensive solution for all your patient engagement needs.

Award-winning software

Bridge is trusted and recognized as an industry-leading vendor.

FAQs

Does Bridge support the age of majority regulations?

Bridge is able to configure a client’s instance to support the age of majority regulations for their state(s). Parental access to a child’s account after age of majority has been triggered will be blocked, unless granted to the parent by the healthcare organization, or the child, after they have established their own logins.

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Does Bridge have the ability to restrict certain lab data?

Yes, Bridge has the ability to add an interface layer to restrict certain data.

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What is the process for enabling/disabling a patient or proxy user login?

Enabling or disabling a patient or proxy user’s login is at the discretion of an organization’s portal admin. The process to disable or enable a login simply requires an admin to update the login accounts status from within the portal. If the client would like to enable or disable multiple user logins simultaneously, there is a function in the admin panel.

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How do parents manage multiple child accounts?

Parents can have an account for each of their individual children. Modeled after recognizable social media applications, parents can intuitively toggle between the profiles of their children. This feature clearly displays which child’s information the parent may be viewing, allowing the parent to manage his/her child’s appointments, prescription requests, and medical records with ease. Bridge also has a built-in age of majority software that automatically disconnects a child from a parent’s account when the child reaches the age of majority.

To learn more about Pediatric specific portal features, please see: 3 Portal Features Every Pediatric Clinic, and Parent Should Know.

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Can Bridge restrict access to the health records for some users?

Bridge has a number of user roles that can be configured to have different access to health data. 

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Does Bridge support proxy managed accounts for dependents?

Yes, Bridge supports proxy patient portal access. Parents can manage an account for their children, provided that their children are under the age of 18 or the age of majority in their state. Modeled after recognizable social media applications, parents can intuitively toggle between the profiles of their children. This feature clearly displays which child’s information the parent may be viewing, allowing the parent to manage his/her child’s appointments, prescription requests, and online medical records with ease. Bridge also has a built-in age of majority software that automatically disconnects a child for a parent’s account when the child reaches the age of majority. Parents can send messages on behalf of their child, and restrictions for sensitive information are supported.

To learn more about Pediatric specific portal features, please see:  3 Portal Features Every Pediatric Clinic, and Parent Should Know

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