The Chronic Care Management solution has a built-in timer. Every time a care coach accesses a patient chart, reviews the patient health records, updates or modifies the patient’s care plan, or communicates with the patient via phone or email the time spent in each activity is automatically recorded. At the end of the month, healthcare organizations can run a billing report for each provider that details the amount of time spent on Chronic Care Management services.

For products and services priced based on the number of providers, the following method of calculation will be made. A provider is considered to be any high-level provider providing care to a patient. This includes M.D., D.O., D.C., D.P.M., N.P., C.N.M., C.M., DDS, or DMD. For the titles of Psy.D, Ph.D., L.Ac., PT & OT, Bridge will count each title at a ¼ provider value. A large portion of Bridge’s pricing is based on the number of providers that are going to be using Bridge. Bridge generally does not provide a discount for part-time providers, though exceptions can be made in certain cases. Supporting staff and other administrative staff are not required to purchase a license, as long as there is one active provider license. Bridge reserves the right to assign a provider and/or patient count licensing scheme as Bridge sees fit for the particular client environment/implementation.

A task can be created for any number of patient interactions. Examples include:

• The patient has completed a form that needs to be reviewed before flowing back into the source system as discrete data
• A patient has a technical question regarding the portal that could be triaged in the portal and not the EHR.
• RCM related issues, such as:
  • Bill pay failures
  • Payment plan failures
  • Failed to post back to EHR/RCM

• Appointment requests
• Patient self-registration errors

Yes, a task can be assigned to multiple users. There is an area for users to leave notes as well.

What functionality does the provider have in the provider portal?

Yes. Bridge can interface with any Electronic Health Record (EHR), Revenue Cycle Management (RCM), or Practice Management (PM) software system, even more than one simultaneously. Information can be pulled from the provider portal into the source system and vice versa.

Fees are charged on the first of the month for the upcoming month. If a patient or provider count is being used to calculate the monthly cost, this will be calculated based on the highest number of registered patients and/or providers in the previous month.

Learn how Bridge’s full patient engagement suite is priced here.

Bridge has an add-on tasking module for the management of common patient questions, issues, and tasks that require staff-approval/intervention. The tasking center is a module that lives on the admin side of the portal, available to certain staff users roles.

Yes, through Bridge’s chronic care management software, care coordinators perform all the necessary tasks associated with billing for CPT code 99490.

Yes, there is a form builder in the chronic care management software that enables administrators to develop custom forms to be used in their CCM program.

Bridge contains a form builder in the chronic care management solution that enables administrators to develop custom forms to be used in their CCM program.

Healthcare organizations can track the time spent providing chronic care management services. The chronic care management solution has a built-in timer. Every time a care coach accesses a patient chart, reviews the patient health records, updates or modifies the patient’s care plan, or communicates with the patient via phone or email, the time spent in each activity is automatically recorded. At the end of the month, healthcare organizations can run a billing report for each provider that details the amount of time spent on the chronic care management service.

Bridge CCM is a chronic care management software solution that helps healthcare providers track medical treatments and health conditions between office visits. It was developed as a tool to increase reimbursements through CPT code 99490, Medicare’s new chronic care management code.

Training hours are included in all purchases of Bridge solution. Bridge’s training sessions are typically carried out online via Zoom.

Many of Bridge’s clients opt for a “train the trainer” approach, rather than having every member of their organization meet with a trainer from Bridge. Bridge will train an individual or a select group of people at the healthcare organization to use the portal. They can then, in turn, teach the rest of the healthcare staff.

In addition to online training, Bridge can provide clients with a product manual and how-to videos that explain some of the different functions and capabilities of the patient portal. Bridge will work with the healthcare organization to develop these training materials and an overall training plan.

Bridge will provide ongoing support to all clients. Support includes telephone or email assistance in remedying situations and problems with the operation and performance of the patient portal software. This support is available during Bridge’s regular business hours, from 9:00 a.m. to 8:00 p.m. ET, Monday through Friday, excluding legal holidays.

Unless otherwise specified, Bridge will be responsible for providing Level 2 support only. Level 2 support is defined as support relating to the software or server, where advanced technical, development, and server administration knowledge is required. This includes, but is not limited to, troubleshooting software bugs, server administration, and database administration. Level 1 support, defined as the support provided directly to patients (i.e., login issues, missing information from a medical record, etc.), is generally the responsibility of the client. However, arrangements can be made in circumstances where the client requires Bridge to handle these support responsibilities.