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A healthcare task management solution designed for the high-volume, modern clinic.

Create custom tasks for approving any type of information that needs review before being sent to your EHR/PM/RCM system–such as demographic, insurance, or medical history. You can automatically prioritize, assign, and reassign tasks to specific caregivers and staff based on healthcare context and unique workflows. Bridge’s healthcare task management software lets you track, set deadlines, and link tasks to specific patient charts to better manage your practice.

Process tasks faster, improve data accuracy and increase patient satisfaction by reducing delays.

Increase staff productivity

Support faster task management and turnaround times. Create tasks, link them to records, track upcoming due dates, and assign them to various clinicians and staff in your organization--or outsource tasks offsite.

Improve accuracy and quality of data

Reduce errors and ensure information going into your EHR/PM/RCM system is accurate with an industry-leading healthcare task management solution. A comprehensive ticketing system lets you easily triage and review tasks to reduce delays, or forgotten tasks, for increased patient satisfaction.

Seamless EHR/PM Integrations

EHR Agnostic

Bridge currently interfaces with many EHR, PM, or RCM systems and can work with any HL7 or API enabled system.

Learn more about our HL7, FHIR, and API-based interface capabilities

A patient engagement platform for the future of healthcare

Certified patient portal

Secure, 2015 Edition ONC certified, HIPAA compliant and mobile-ready patient portal software.

Easy-to-use platform

A truly intuitive operating system to increase usage and patient satisfaction.

Custom workflows enabled

We support unique requirements and complex workflows.

Client-branded mobile app

Improve patient engagement with a published and branded mobile app available for both iOS and Android.

All-in-one patient engagement solution

A single, comprehensive solution for all your patient engagement needs.

Award-winning software

Bridge is trusted and recognized as an industry-leading vendor.

FAQs

How do I track the time I have spent in providing Chronic Care Management services?

The Chronic Care Management solution has a built-in timer. Every time a care coach accesses a patient chart, reviews the patient health records, updates or modifies the patient’s care plan, or communicates with the patient via phone or email the time spent in each activity is automatically recorded. At the end of the month, healthcare organizations can run a billing report for each provider that details the amount of time spent on Chronic Care Management services.

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How are provider user licenses counted for pricing?

For products and services priced based on the number of providers, the following method of calculation will be made. A provider is considered to be any high-level provider providing care to a patient. This includes M.D., D.O., D.C., D.P.M., N.P., C.N.M., C.M., DDS, or DMD. For the titles of Psy.D, Ph.D., L.Ac., PT & OT, Bridge will count each title at a ¼ provider value. A large portion of Bridge’s pricing is based on the number of providers that are going to be using Bridge. Bridge generally does not provide a discount for part-time providers, though exceptions can be made in certain cases. Supporting staff and other administrative staff are not required to purchase a license, as long as there is one active provider license. Bridge reserves the right to assign a provider and/or patient count licensing scheme as Bridge sees fit for the particular client environment/implementation.

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How are tasks created?

A task can be created for any number of patient interactions. Examples include:

  • The patient has completed a form that needs to be reviewed before flowing back into the source system as discrete data
  • A patient has a technical question regarding the portal that could be triaged in the portal and not the EHR.
  • RCM related issues, such as:
    • Bill pay failures
    • Payment plan failures
    • Failed to post back to EHR/RCM
  • Appointment requests
  • Patient self-registration errors
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Can multiple users work on a single task?

Yes, a task can be assigned to multiple users. There is an area for users to leave notes as well.

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What functionality does the provider have in the provider portal?

Provider functionality is dependent on the client’s configuration choices. That being said, providers would typically be able to use the following features:

  • Patient/User Search (includes the ability to view patient health records/documents)
  • Messaging Module
  • Scheduling Module
  • Prescription Refills
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Are actions that take place in the provider portal reflected in the source EHR/PM/RCM system?

Yes. Bridge can interface with any Electronic Health Record (EHR), Revenue Cycle Management (RCM), or Practice Management (PM) software system, even more than one simultaneously. Information can be pulled from the provider portal into the source system and vice versa. 

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How will I be charged?

Fees are charged on the first of the month for the upcoming month. If a patient or provider count is being used to calculate the monthly cost, this will be calculated based on the highest number of registered patients and/or providers in the previous month.

Learn how Bridge’s full patient engagement suite is priced here.

 

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What is Bridge’s tasking solution?

Bridge has an add-on tasking module for the management of common patient questions, issues, and tasks that require staff-approval/intervention. The tasking center is a module that lives on the admin side of the portal, available to certain staff users roles.

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Does Bridge have software for CPT 99490?

Yes, through Bridge’s chronic care management software, care coordinators perform all the necessary tasks associated with billing for CPT code 99490.

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Can I customize chronic care management forms?

Yes, there is a form builder in the chronic care management software that enables administrators to develop custom forms to be used in their CCM program.

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How does Bridge handle chronic care management?

Bridge contains a form builder in the chronic care management solution that enables administrators to develop custom forms to be used in their CCM program.

Healthcare organizations can track the time spent providing chronic care management services. The chronic care management solution has a built-in timer. Every time a care coach accesses a patient chart, reviews the patient health records, updates or modifies the patient’s care plan, or communicates with the patient via phone or email, the time spent in each activity is automatically recorded. At the end of the month, healthcare organizations can run a billing report for each provider that details the amount of time spent on the chronic care management service.

Bridge CCM is a chronic care management software solution that helps healthcare providers track medical treatments and health conditions between office visits. It was developed as a tool to increase reimbursements through CPT code 99490, Medicare’s new chronic care management code.

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What type of training is included?

Training hours are included in all purchases of Bridge solution. Bridge’s training sessions are typically carried out online via Zoom.

Many of Bridge’s clients opt for a “train the trainer” approach rather than having every member of their organization meet with a trainer from Bridge. Bridge will train an individual or a select group of people at the healthcare organization to use the portal. They can then, in turn, teach the rest of the healthcare staff.

In addition to online training, Bridge can provide clients with a product manual and how-to videos that explain some of the different functions and capabilities of the patient portal. Bridge will work with the healthcare organization to develop these training materials and an overall training plan.

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What type of support is included?

Bridge will provide ongoing support to all clients. Support includes telephone or email assistance in remedying situations and problems with the operation and performance of the patient portal software. This support is available during Bridge’s regular business hours, from 9:00 a.m. to 8:00 p.m. ET, Monday through Friday, excluding legal holidays.

Unless otherwise specified, Bridge will be responsible for providing Level 2 support only. Level 2 support is defined as support relating to the software or server, where advanced technical, development, and server administration knowledge is required. This includes, but is not limited to, troubleshooting software bugs, server administration, and database administration. Level 1 support, defined as the support provided directly to patients (i.e., login issues, missing information from a medical record, etc.), is generally the responsibility of the client. However, arrangements can be made in circumstances where the client requires Bridge to handle these support responsibilities.

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