Integrated Self-Scheduling and Patient Appointment Solution

Just as consumers use online tools to book restaurant reservations, pay their bills, or request a cab, patients want the same experience when making an appointment with their providers. As a means of meeting patient demands, organizations have purchased grossly overpriced 3rd party online appointment self-scheduling solutions and have added additional solutions to their often already convoluted ecosystem. Bridge’s fully integrated, reliable, and easy-to-use patient self-scheduling solution allows patients to manage appointment availability and view prompts and reminders for follow-up care at any time of day. Bridge’s integrated scheduling solution also helps organizations consolidate their solution offering, providing a single point of entry for all patient activities.

 

Mobile-Ready Solution

With Bridge, patients can schedule appointments in real time from any mobile device. They also have the ability to manage and view old appointment data. If a patient is a caregiver of a dependent they also have the ability to schedule to appointments on behalf of their dependents from their mobile device.

Setting Bridge Apart from the Competition

Many of today’s industry-leading patient self-scheduling solutions were built to handle the scheduling of routine office visits. They are not well equipped to handle the scheduling of multi-disciplinary, non-routine visits that require the advanced decision trees and complex logic that goes with the scheduling of those appointments (clinical questions, insurance clearance, physician clearance). Bridge’s solution is a rules-based, enterprise-wide scheduling solution that ensures a patient can work their way through proper clinical screening and select from conflict-free times. The solution was built to easily handle complex scheduling decision trees that are adaptable to any provider group and the unique schedules of their providers. Scheduling 100% of visits online in most cases is impossible, but getting to a 80+ percent rate is a goal we strive for. For appointments we can’t schedule, we simply defer the user to a specially designed request form which is sent to a tasking center or to call a number.

Interface Functionality

Bridge supports real-time, self-scheduling and reminders for many industry-leading EHR/PM systems. Clients also have the ability to repurpose the developed scheduling interface for solutions out of the portal, such as a website-interfaced appointment scheduler.
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