Every Medical Appointment Needs HIPAA Compliant Appointment Reminders
Patient no shows are more than just an inconvenience or annoyance. They result in the loss of revenue, increased operational expenses, and more burden on office staff. Not to mention that when a patient doesn’t show up on time, it also affects people who could have been seen instead of that patient. Bridge’s appointment reminder solution aims to alleviate this by giving provider groups the ability to cost-effectively deliver customizable appointment reminder messages to large patient populations, from real-time calendar data. Appointment reminders can be sent via email, SMS text, and/or push notification for appointments made both inside and outside of Bridge’s patient portal, even for patients that haven’t registered for a patient portal account.
The big problem with traditional appointment reminder software solutions is the management of patients that opt out of them. When disparate patient communication tools are used, each must have their own opt-in/out administration panel, policy and agreements. This becomes impossible to manage and therefore most organizations are out of compliance. By centralizing a patient opt-in/out preferences in a single system, you become more compliant, avoid the over-sending of messages and can take greater advantage of these communication tools.
With Bridge, patients can receive appointment reminders in real-time on any mobile device. Patients can receive notifications via email, SMS or as an in-portal message. If a patient has the mobile app they are able to receive appointment reminders via push notifications on their mobile device.
Setting Bridge Apart from the Competition
Features and Benefits
|Customizable Messages||Take advantage of mail merges to mass mail customized messages to patient population.|
|English/Spanish||All messages available in English/Spanish.|
|HIPAA-Compliant||Solution is completely HIPAA compliant.|
|Push Notification Capabilities||Send push notifications to patients phone via the mobile app.|
|EHR/PM System Integrated||Appointment data is coming right from the EHR/PM System(s).|
|Custom Triggered Notifications||Trigger specific notifications for different types of appointments.|