Patient Messaging Solution

Bridge Communication

A suite of patient communications tools to engage patients and improve their experience.

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Patient communications for the future of healthcare.

Engage patients at the right time on the channels they prefer. Bridge allows you to automate and personalize communications with support for secure live chat, text (SMS), email, and interactive voice response (IVR). Our omni-channel communications solution makes it easier to maintain contact with patients, increase engagement, reduce no-shows, and improve outcomes. Bridge Communication is a suite of patient communication tools which is used by all of Bridge’s modules.

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Bridge Communication Features

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Broadcast Messaging

Quickly deliver text, email, and voice messages to large groups or select lists of patients. Easily communicate urgent updates, new product offerings, or any other message.

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Personalized Reminders & Notifications

Send automated notifications like appointment reminders, status updates on lab results, form requests, and care gap reminders via secure portal message, SMS text, email, or IVR.

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Patient-Provider Secure Messaging

Our HIPAA-compliant two-way secure messaging solution is included in Bridge Portal and enables patients and providers, or patients and staff, to securely communicate with each other.

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Live Chat

Patients can now live chat with staff using the live chat widget in the portal. Use Bridge’s option “bot” technology to direct patients to the correct live chat attendant.

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Bridge is natively mobile responsive and supports chat functionality with mobile devices in the Bridge Mobile app for iOS and Android.

Consolidate your patient engagement tools

Optimize your ROI by switching to one solution that offers a single login for all patient self-service activities across the care journey.

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