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Increase your collections and discard costly and inefficient piecemealed solutions.

We make it easier to manage every point throughout the patient billing cycle, and collect from patients before, during, or after their visit. With Bridge, you can track patient registration and validate insurance policies pre-visit, process upfront co-pays with secure payment processing, and effectively communicate patient invoices and statements to the patient after service. Patients can view an up-to-date financial snapshot and easily make payments using our secure and convenient client-branded patient portal via desktop and mobile app. Bridge also supports in-office payments through credit card readers and terminals, and intake kiosks. Reminders for invoices and past-due balances can easily be configured, with Bridge supporting SMS text, Email, and mobile push notifications.

Offer a convenient payment solution to bolster patient satisfaction and improve each step in the revenue cycle.

Enable every payment option for happier patients

Healthcare consumers expect the option to access their health information and securely pay their bills outside your office using a desktop computer or mobile device.

Discard piecemealed solutions

Like many healthcare organizations, you might be using several tools to handle credit card transactions, whether online or in-office, requiring multiple payment gateways. This is difficult to manage and can hinder your ability to scale. Using a single gateway Bridge processes all payments back into your RCM for easier management and a better view of your company’s financial status.

Maintain profitability

Notify patients immediately of their balance and send automated reminders instead of sending an invoice days or weeks after a visit. Improve monitoring of specific aspects of the payment process lifecycle to discover where collections are delayed.

Lower costs, higher collections

Bridge offers a full patient payment solution for both online payments and card-present / in-office payments. Using the latest card processing terminal technology and real-time integrations to the RCM, Bridge makes collecting all payments easier. Furthermore, our credit card processing fees are lower than most of our competitors.

Seamless EHR/PM Integrations

EHR Agnostic

Bridge currently interfaces with many EHR, PM, or RCM systems and can work with any HL7 or API enabled system.

Learn more about our HL7, FHIR, and API-based interface capabilities

A patient engagement platform for the future of healthcare

Certified patient portal

Secure, 2015 Edition ONC certified, HIPAA compliant and mobile-ready patient portal software.

Easy-to-use platform

A truly intuitive operating system to increase usage and patient satisfaction.

Custom workflows enabled

We support unique requirements and complex workflows.

Client-branded mobile app

Improve patient engagement with a published and branded mobile app available for both iOS and Android.

All-in-one patient engagement solution

A single, comprehensive solution for all your patient engagement needs.

Award-winning software

Bridge is trusted and recognized as an industry-leading vendor.

FAQs

How do I track the time I have spent in providing Chronic Care Management services?

The Chronic Care Management solution has a built-in timer. Every time a care coach accesses a patient chart, reviews the patient health records, updates or modifies the patient’s care plan, or communicates with the patient via phone or email the time spent in each activity is automatically recorded. At the end of the month, healthcare organizations can run a billing report for each provider that details the amount of time spent on Chronic Care Management services.

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How are tasks created?

A task can be created for any number of patient interactions. Examples include:

  • The patient has completed a form that needs to be reviewed before flowing back into the source system as discrete data
  • A patient has a technical question regarding the portal that could be triaged in the portal and not the EHR.
  • RCM related issues, such as:
    • Bill pay failures
    • Payment plan failures
    • Failed to post back to EHR/RCM
  • Appointment requests
  • Patient self-registration errors
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Can multiple users work on a single task?

Yes, a task can be assigned to multiple users. There is an area for users to leave notes as well.

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How are patients notified of a new invoice?

Bridge’s notification engine can alert patients of a new invoice via email, SMS/text, and via mobile push notification.

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Can Bridge check for insurance eligibility and provide service estimations?

Yes, Bridge works with a real-time EDI service for insurance eligibility and service estimations. This is typically checked during the patient intake/web-check-in process.

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Can patient payments be posted back into the source Revenue Cycle Management (RCM) or Practice Management (PM) system?

Yes, assuming the RCM/PM system supports interfaces for receiving such information or supports the uploading of batch files for patient payments.

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Can Bridge limit patient functionality based on overdue balances?

Bridge has the ability to restrict patient functionality based on a number of factors. For instance, if the source were to change the patient status to fired or in collections, Bridge could block or limit access.

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Can patients pay multiple invoices at once?

Yes, patients have the ability to select multiple invoices (via a checkbox) and pay for all the selected invoices in one transaction.

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Does Bridge have a preferred merchant/payment gateway?

Bridge has a few preferred payment gateways, but clients have the ability to choose the merchant/gateway of their choice. Bridge can aid in the vendor selection process if needed. Bridge has partnerships with merchants to support the use of contactless payment terminals for collecting in-office payments.

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Does Bridge support payment plans?

Bridge supports payment plans. Nevertheless, a lot depends on the payment gateway that the client is using for payments.

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How is a paid invoice in Bridge reflected in a client’s EHR/RCM/PMS?

Once a patient has paid an invoice, Bridge will update the source system’s invoice status.

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What functionality does the provider have in the provider portal?

Provider functionality is dependent on the client’s configuration choices. That being said, providers would typically be able to use the following features:

  • Patient/User Search (includes the ability to view patient health records/documents)
  • Messaging Module
  • Scheduling Module
  • Prescription Refills
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What is Bridge’s tasking solution?

Bridge has an add-on tasking module for the management of common patient questions, issues, and tasks that require staff-approval/intervention. The tasking center is a module that lives on the admin side of the portal, available to certain staff users roles.

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Does Bridge have software for CPT 99490?

Yes, through Bridge’s chronic care management software, care coordinators perform all the necessary tasks associated with billing for CPT code 99490.

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Can I customize chronic care management forms?

Yes, there is a form builder in the chronic care management software that enables administrators to develop custom forms to be used in their CCM program.

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How does Bridge handle chronic care management?

Bridge contains a form builder in the chronic care management solution that enables administrators to develop custom forms to be used in their CCM program.

Healthcare organizations can track the time spent providing chronic care management services. The chronic care management solution has a built-in timer. Every time a care coach accesses a patient chart, reviews the patient health records, updates or modifies the patient’s care plan, or communicates with the patient via phone or email, the time spent in each activity is automatically recorded. At the end of the month, healthcare organizations can run a billing report for each provider that details the amount of time spent on the chronic care management service.

Bridge CCM is a chronic care management software solution that helps healthcare providers track medical treatments and health conditions between office visits. It was developed as a tool to increase reimbursements through CPT code 99490, Medicare’s new chronic care management code.

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