The Chronic Care Management solution has a built-in timer. Every time a care coach accesses a patient chart, reviews the patient health records, updates or modifies the patient’s care plan, or communicates with the patient via phone or email the time spent in each activity is automatically recorded. At the end of the month, healthcare organizations can run a billing report for each provider that details the amount of time spent on Chronic Care Management services.

A task can be created for any number of patient interactions. Examples include:

• The patient has completed a form that needs to be reviewed before flowing back into the source system as discrete data
• A patient has a technical question regarding the portal that could be triaged in the portal and not the EHR.
• RCM related issues, such as:
  • Bill pay failures
  • Payment plan failures
  • Failed to post back to EHR/RCM

• Appointment requests
• Patient self-registration errors

Yes, a task can be assigned to multiple users. There is an area for users to leave notes as well.

Bridge’s notification engine can alert patients of a new invoice via email, SMS/text, and via mobile push notification.

Yes, Bridge works with a real-time EDI service for insurance eligibility and service estimations. This is typically checked during the patient intake/web-check-in process.

Yes, assuming the RCM/PM system supports interfaces for receiving such information or supports the uploading of batch files for patient payments.

Bridge has the ability to restrict patient functionality based on a number of factors. For instance, if the source were to change the patient status to fired or in collections, Bridge could block or limit access.

Yes, patients have the ability to select multiple invoices (via a checkbox) and pay for all the selected invoices in one transaction.

Bridge has a few preferred payment gateways, but clients have the ability to choose the merchant/gateway of their choice. Bridge can aid in the vendor selection process if needed. Bridge has partnerships with merchants to support the use of contactless payment terminals for collecting in-office payments.

Bridge supports payment plans. Nevertheless, a lot depends on the payment gateway that the client is using for payments.

Once a patient has paid an invoice, Bridge will update the source system’s invoice status.

Provider functionality is dependent on the client’s configuration choices. That being said, providers would typically be able to use the following features:

• Patient/User Search (includes the ability to view patient health records/documents)
• Messaging Module
• Scheduling Module
• Prescription Refills

Bridge has an add-on tasking module for the management of common patient questions, issues, and tasks that require staff-approval/intervention. The tasking center is a module that lives on the admin side of the portal, available to certain staff users roles.

Yes, through Bridge’s chronic care management software, care coordinators perform all the necessary tasks associated with billing for CPT code 99490.

Yes, there is a form builder in the chronic care management software that enables administrators to develop custom forms to be used in their CCM program.

Bridge contains a form builder in the chronic care management solution that enables administrators to develop custom forms to be used in their CCM program.

Healthcare organizations can track the time spent providing chronic care management services. The chronic care management solution has a built-in timer. Every time a care coach accesses a patient chart, reviews the patient health records, updates or modifies the patient’s care plan, or communicates with the patient via phone or email, the time spent in each activity is automatically recorded. At the end of the month, healthcare organizations can run a billing report for each provider that details the amount of time spent on the chronic care management service.

Bridge CCM is a chronic care management software solution that helps healthcare providers track medical treatments and health conditions between office visits. It was developed as a tool to increase reimbursements through CPT code 99490, Medicare’s new chronic care management code.