Tag Archives: patient portal

Bridge Patient Portal Reports Record Growth for 2019

DALLAS, Jan. 28, 2020 /PRNewswire/ — Bridge Patient Portal® today announced record growth for 2019 with a 68% increase in its client base–predominantly in organizations with 50 or more providers–and an 85% increase in the number of individual patients hosted in Bridge Patient Portal across the existing and new client base. Bridge Patient Portal is an enterprise patient engagement software for healthcare organizations seeking to offer enhanced patient portal functionality and to consolidate “one-off” patient engagement solutions with a single PC and mobile-ready solution.

According to Adam Cherrington, Research Director over Patient Engagement for KLAS Research, “We recently interviewed providers and asked about their top priorities for future initiatives and investment within patient engagement. Patient experience surfaced as one of the top areas of engagement that providers are considering for the future. Because experience can potentially hit core goals of the quadruple aim of improving healthcare, we expect this to be a key area in healthcare for 2020 and beyond.”

Bridge’s growth in 2019 has been driven by this increasing demand among medium- to large-sized healthcare organizations seeking to improve the patient experience. Bridge improves the patient experience by providing patients with a “single pane of glass” to access a comprehensive set of fully-integrated self-service features. Healthcare organizations are also attracted to Bridge because it can significantly reduce the costs associated with managing multiple “one-off” or “piecemealed” patient engagement solutions.

Bridge Patient Portal CEO John Deutsch attributes the company’s dramatic growth to a favorable marketplace and the successful implementation of a few key initiatives.

  • Bridge spent the last two years heavily focused on R&D, and the software now includes all the main features that healthcare organizations have historically had to piecemeal together.
  • Bridge completed an interface into Centricity™ Practice Solution. Now, healthcare organizations using Centricity Practice Solution can easily interface with Bridge’s software. Bridge also supports some of healthcare’s most popular EHRs, including Greenway, NextGen and athenahealth.
  • Bridge focused on meeting the modern patients’ needs and user experience expectations in developing new functionality for its upcoming version 3.0. This included the development of a patient intake/check-in solution, IVR-based (Interactive Voice Recognition) notifications and a new mobile-ready user interface.

“Most of 2019 was focused on development, not growth, so these numbers are very encouraging, and we are expecting even greater growth in 2020 since all of our main development objectives are now completed,” said Deutsch. “Bridge is at a point where we can scale quickly. We are very well positioned as we embark on this upcoming major growth phase.”

In 2020, Bridge Patient Portal’s main focus will be on continued growth. Bridge will be upgrading existing clients to version 3.0, which is expected to launch in Q1. In addition, Bridge will be attracting new clients interested in leveraging the complete functionality offered by Bridge, especially Bridge’s new iOS and Android-based mobile app, and its new patient intake solution for patient web check-in.

About Bridge Patient Portal
Bridge Patient Portal is an enterprise patient portal and engagement solution that empowers patients with self-service tools to better manage their care. The Bridge Patient Portal platform is ideal for health organizations seeking to replace their existing EHR portals or connect to disparate EHR environments with a single, EHR-agnostic patient portal platform. Founded in 2012 and headquartered in Dallas, Texas, Bridge Patient Portal has installations in more than 60 physician practices, hospitals and health systems nationwide. For more information, visit http://www.bridgepatientportal.com/ or call 866-838-9455.

Media Contact: Laura Luthi
Cell: 503-341-7785
[email protected]

Originally published on PR Newswire: https://www.prnewswire.com/news-releases/bridge-patient-portal-reports-record-growth-for-2019-300993606.html

Founder of Bridge Patient Portal, and a health IT entrepreneur and business owner of 16 years with extensive experience in Healthcare IT. Specializing in Business Development, Software Development, Patient Portals, mHealth, Patient Engagement, HIPAA, Electronic Medical Records, Web Development and Internet Marketing.

Bridge Patient Portal Brings Fully-Customizable Self-Scheduling Solution to Health Organizations

Bridge Patient Portal self-scheduling software and ASMS logos

Advanced Sleep Medicine Services adopts Bridge self-scheduling software, improving office efficiency and patient experience

Calling to schedule an appointment, only to be put on hold, can be one of the most frustrating experiences for a patient–and at the same time, one of the more labor-intensive cost centers for health organizations. Bridge Patient Portal today announced the release of its fully-integrated and customizable patient self scheduling software solution, which gives patients more autonomy and freedom in patient appointment scheduling while increasing efficiencies for health organizations. Health organizations no longer need to buy separate and expensive software solutions in order to offer self-scheduling capabilities.

Bridge Patient Portal is the first to offer advanced self-scheduling functionality in a patient portal platform, creating a true, all-in-one patient engagement solution. The self-scheduling user interface works on multiple platforms and is an add-on to the patient portal solution. This means patients now have a single point of entry for all activities, including a patient appointment scheduler, health record access, online bill pay, secure messaging, prescription refill requests and more.

Many self-scheduling offerings are designed for simple, routine office visits, and don’t work well for complex, multi-specialty health organizations. Furthermore, as health organizations grow and accumulate multiple practice management and electronic medical record systems, it becomes even more challenging to get self-scheduling systems to communicate with these multiple systems simultaneously–something Bridge does natively. These basic self-scheduling products are not equipped to handle complex scenarios, such as addressing clinical questions, handling multiple locations, or supporting insurance and physician clearances often required for certain visits.

Bridge Patient Portal supports the complexities of decision trees and intricate self-scheduling scenarios through custom self-scheduling forms. The forms can be placed inside of Bridge Patient Portal, in its mobile application (Android and iOS), in the Universe mHealth App Platform or made publicly available without a login on the client’s website.

Bridge Patient Portal’s self-scheduling software was just adopted by Advanced Sleep Medicine Services, a sleep medicine clinic with more than twenty locations across Southern California. Advanced Sleep Medicine Services found scheduling patients for their appointments to be labor-intensive, and needed a self-scheduling solution that could handle the complicated scheduling situations that are associated with sleep studies.

“It has been a pleasure working with Bridge Patient Portal,” says Kermit Newman, Founder of Advanced Sleep Medicine Services. “They have helped us take a very complex scheduling process and simplify it, for the convenience and efficiency of both our patients and our scheduling staff.”

“With patients demanding online self-service tools and margins evaporating in healthcare, our self-scheduling software solves one of the bigger front-office inefficiencies,” says John Deutsch, Bridge Patient Portal Founder and CEO. “Totally custom or more rigid options exist. However, our solution is a fraction of the cost of these custom solutions, and provides greater scalability than rigid pre-built solutions. The combination of the degree of complexity our software supports, being part of a single patient engagement solution, and its multi-platform availability is unprecedented.”

The need for larger multi-location or multi-specialty healthcare organizations to have a customizable solution is paramount. Bridge Patient Portal supports complex scheduling rules including:
– Providers working in multiple locations.
– Providers only handling certain appointment and insurance types.
– Changing workflows and questions based on insurance and appointment type.
– Different appointment time lengths.
– Self-scheduling eligibility questionnaire.

Patients are accustomed to the efficiency of online scheduling in other industries and expect that same capability from their healthcare providers. Bridge Patient Portal’s patient scheduling software easily guides patients through proper screening and the selection of convenient appointment times. With Bridge’s self-scheduling software, patients can:
– Find next available appointments across multiple locations and/or providers.
– Schedule appointments in real time.
– Complete registration and intake forms at the time of scheduling.
– Receive reminders for appointments and follow-up care via email/SMS.
– Manage and view all past and future appointments.
– Schedule appointments on behalf of their dependents (or patients, if they are a caregiver) from their mobile device.
– Cancel and reschedule appointments.

To learn more about Bridge Patient Portal or schedule a demo, visit www.bridgepatientportal.com or call (866) 838-9455.

About Bridge Patient Portal
Bridge Patient Portal is an enterprise patient portal and engagement solution that empowers patients with self-service tools to better manage their care. The Bridge Patient Portal platform is ideal for health organizations seeking to replace their existing EHR portals or connect to disparate EHR environments with a single, EHR-agnostic patient portal platform. Founded in 2012 and headquartered in Dallas, Texas, Bridge Patient Portal has installations in more than 60 physician practices, hospitals and health systems nationwide.

Originally posted on 24/7 Press Release: https://www.24-7pressrelease.com/press-release/467714/bridge-patient-portal-brings-fully-customizable-self-scheduling-solution-to-health-organizations

Business Development Manager at Bridge Patient Portal. Passionate about helping healthcare businesses grow.

The Advantages of Having a Single Patient Engagement Solution – Part I

Man selecting button from holographic digital screen

Why early adopting healthcare organizations are replacing their disparate and piecemealed patient engagement solutions for a second-generation single solution.

In the ongoing efforts to increase quality patient engagement, many healthcare organizations have come to acquire multiple patient engagement solutions. In an attempt to satisfy patient needs without overly disrupting their IT “status quo”, healthcare organizations will often buy multiple software solutions (e.g. patient scheduling, event management, patient education, medical records access, patient portal, appointment reminders, etc.) as opposed to purchasing a single patient engagement solution. This inevitably turns into a piecemealed patient engagement solution that creates a mine of issues to be uncovered in the future, both for the organization and the consumer alike.

Not only does this have a negative impact on the customer in terms of patient communication and messaging, but it also brings forth many problems for the healthcare organization itself. These multiple patient engagement solutions can cause issues internally with an organization’s source system as it attempts to interface with this multitude of software systems. Furthermore, from a financial standpoint, these piecemealed patient engagement solutions can be very costly for organizations as well. 

An Easily Interfaced System

With a piecemealed patient engagement solution, you are granting more access than is needed to each individual system. Each system (patient bill pay software, appointment reminders, patient education, etc.) needs to be interfaced with the EMR, PM, or other source system. There is a greater potential for error, simply because of the larger number of interfaces an organization must manage. A single solution allows for one simple interface to an organization’s source systems.

Cutting Costs

Healthcare organizations see significant financial benefit from switching to a single patient engagement solution. A piecemealed patient engagement solution has much greater costs associated with it, than with its singular counterpart. A single solution is of course more expensive, but the cost of maintaining multiple systems from multiple vendors and the unrealized ROI resulting from having solutions that are not fully utilized, makes a clear argument for a single solution.

Read Part II of this two part article series: How a Single Patient Engagement Solution Improves Patient Communication

Go to Bridge to learn more about the ease and advantages of implementing a single patient engagement solution today.

Founder of Bridge Patient Portal, and a health IT entrepreneur and business owner of 16 years with extensive experience in Healthcare IT. Specializing in Business Development, Software Development, Patient Portals, mHealth, Patient Engagement, HIPAA, Electronic Medical Records, Web Development and Internet Marketing.

What is Patient Engagement?

Since the Center for Medicare and Medicaid Services (CMS) launched the electronic health record (EHR) incentive program, Meaningful Use (MU), in 2011, the term patient engagement has become nearly ubiquitous in US healthcare policy discussions. It is now the driving concept behind CMS’s proposed financial reimbursement paradigm shift that focuses on a move from fee for service care to value based care.

Despite the emphasis that has been placed on the term “patient engagement” and its widespread use among health IT vendors in their marketing campaigns, many healthcare providers still have a vague concept of what patient engagement is and many doubt if it’s genuinely beneficial. (more…)

Business Development Manager at Bridge Patient Portal. Passionate about helping healthcare businesses grow.

Applying a “Best of Breed” Approach to Your Healthcare Practice

With a thriving practice but no online appointment system, Dr. Rogu and his staff were seeking a way to simplify his patients healthcare experience. RBK Pediatrics is multi-provider, multi-location pediatrics practice whom leverage technology solutions for improved efficiency and patient access. “Our patients wanted online scheduling, [and] we had phones,” said Dr. George Rogu of Long Island-based pediatrics practice RBK Pediatrics in a recent interview with ViewPoint Magazine. “With the portal, our systems tap into the schedule, it goes to the portal, they can book their appointment online and we get it in the system.” (more…)

Business Development Manager at Bridge Patient Portal. Passionate about helping healthcare businesses grow.

3 Portal Features Every Pediatric Clinic and Parent Should Know

Designed to meet the specific needs of pediatric and primary care groups and their patients, Bridge Patient Portal is a highly customizable and easy to use platform which securely connects administrators, physicians and parents.

pediatric patient portal

Bridge Patient Portal greatly improves efficiency by providing parents with a wealth of information about their child’s health and securely facilitates communication to their child’s providers.  The pediatric suite includes the following 3 unique features not found collectively in other systems — CDC immunization records complete with immunization physician-signed record printouts, growth charts (BMI, Height, Weight), and multiple child support with easy toggling between children.

1. CDC Immunization Records

Immunizations pediatric patient portal

Parents can view their children’s immunizations in one centralized location. This module not only shows which immunizations their child has received, but also which immunizations are overdue, due now, and coming up in the future. The immunization chart’s timeline allows parents to never miss a beat with their child’s immunization schedule.

Further, parents can now print a list of the immunizations complete with the physician’s signature, making gathering these medical forms for schools or camps easier than ever.

2. Growth charts (BMI, Height, Weight)

growth chart patient portal

Parents have the ability to monitor their child’s vitals (i.e. height and weight) by viewing a standard growth chart as well as a graph displaying which into which percentile the child’s information places him. This information will also display the standard ranges for children of that age so parents can always be up to date with their child’s vitals compared to the average nationwide.

3. Multiple Child Support and Easy Toggling Between Children

patient portal toggle feature

Modeled after recognizable social media applications, parents can intuitively toggle between the profiles of their children. This feature clearly displays which child’s information the parent may be viewing, allowing her to manage her child’s appointments, prescription requests, and medical records with ease.

If you are interested in a customizable, HIPAA-compliant patient portal to match your pediatric needs, Bridge Patient Portal can help. Contact us here or call (866) 838-9455 to learn more.

Business Development Manager at Bridge Patient Portal. Passionate about helping healthcare businesses grow.

Meaningful Use: A Comprehensive Guide – Part I: Stage 1 and 2 Overview, Stage 2 Final Rule Major Changes, and Important Dates

UPDATED 6/6/2016: Per recently proposed MACRA rules, this article was updated and a Part 4: Meaningful Use and MACRA was added. While modified Stage 2 Meaningful Use remains unchanged, we think it’s important to take MACRA into consideration.

Last week, the financial importance of successfully attesting to Meaningful Use was discussed. The first part of our Meaningful Use article series will include an overview of Stage 1 and Stage 2, seven of the biggest changes to Stage 2 as stated by the Final Rule, and some important dates to keep in mind when attesting. (more…)

Business Development Manager at Bridge Patient Portal. Passionate about helping healthcare businesses grow.

How to Keep Your Doctor-Patient Relationship Healthy with Technology

Although healthcare IT has transformed over the years, patients have held the same expectation: to be in the care a personable doctor who will communicate effectively and make health decisions that are in the patient’s best interest. However, doctors have constantly struggled to navigate the boundaries of a patient-doctor relationship and the use of new technology unfortunately could potentially complicate the issue. Below we discuss the Do’s and Don’t’s of doctor-patient interactions on online platforms. (more…)

Business Development Manager at Bridge Patient Portal. Passionate about helping healthcare businesses grow.

3 Ways Technology Can Increase Patient Engagement

Last week in the article “The Patient Engagement Question”, we discussed the ambiguity surrounding “patient engagement.” Many medical professionals generally agree that the term refers to an increase in patient participation, cooperation, and collaboration in their healthcare. Today, anyone following the latest healthcare IT trends can recognize the importance of employing technology to encourage patients to take a more active role in their health.

Here are three ways practices can use technology to increase patient engagement levels:

(more…)

Business Development Manager at Bridge Patient Portal. Passionate about helping healthcare businesses grow.