Why early adopting healthcare organizations are replacing their disparate and piecemealed patient engagement solutions for a second-generation single solution.
In the ongoing efforts to increase quality patient engagement, many healthcare organizations have come to acquire multiple patient engagement solutions. In an attempt to satisfy patient needs without overly disrupting their IT “status quo”, healthcare organizations will often buy multiple software solutions (e.g. patient scheduling, event management, patient education, medical records access, patient portal, appointment reminders, etc.) as opposed to purchasing a single patient engagement solution. This inevitably turns into a piecemealed patient engagement solution that creates a mine of issues to be uncovered in the future, both for the organization and the consumer alike.
Not only does this have a negative impact on the customer in terms of patient communication and messaging, but it also brings forth many problems for the healthcare organization itself. These multiple patient engagement solutions can cause issues internally with an organization’s source system as it attempts to interface with this multitude of software systems. Furthermore, from a financial standpoint, these piecemealed patient engagement solutions can be very costly for organizations as well.
An Easily Interfaced System
With a piecemealed patient engagement solution, you are granting more access than is needed to each individual system. Each system (patient bill pay software, appointment reminders, patient education, etc.) needs to be interfaced with the EMR, PM, or other source system. There is a greater potential for error, simply because of the larger number of interfaces an organization must manage. A single solution allows for one simple interface to an organization’s source systems.
Healthcare organizations see significant financial benefit from switching to a single patient engagement solution. A piecemealed patient engagement solution has much greater costs associated with it, than with its singular counterpart. A single solution is of course more expensive, but the cost of maintaining multiple systems from multiple vendors and the unrealized ROI resulting from having solutions that are not fully utilized, makes a clear argument for a single solution.
Founder of Bridge Patient Portal, and a health IT entrepreneur and business owner of 16 years with extensive experience in Healthcare IT. Specializing in Business Development, Software Development, Patient Portals, mHealth, Patient Engagement, HIPAA, Electronic Medical Records, Web Development and Internet Marketing.
Since the Center for Medicare and Medicaid Services (CMS) launched the electronic health record (EHR) incentive program, Meaningful Use (MU), in 2011, the term patient engagement has become nearly ubiquitous in US healthcare policy discussions. It is now the driving concept behind CMS’s proposed financial reimbursement paradigm shift that focuses on a move from fee for service care to value based care.
Despite the emphasis that has been placed on the term “patient engagement” and its widespread use among health IT vendors in their marketing campaigns, many healthcare providers still have a vague concept of what patient engagement is and many doubt if it’s genuinely beneficial. (more…)
With a thriving practice but no online appointment system, Dr. Rogu and his staff were seeking a way to simplify his patients healthcare experience. RBK Pediatrics is multi-provider, multi-location pediatrics practice whom leverage technology solutions for improved efficiency and patient access. “Our patients wanted online scheduling, [and] we had phones,” said Dr. George Rogu of Long Island-based pediatrics practice RBK Pediatrics in a recent interview with ViewPoint Magazine. “With the portal, our systems tap into the schedule, it goes to the portal, they can book their appointment online and we get it in the system.”(more…)
Designed to meet the specific needs of pediatric and primary care groups and their patients, Bridge Patient Portal is a highly customizable and easy to use platform which securely connects administrators, physicians and parents.
Bridge Patient Portal greatly improves efficiency by providing parents with a wealth of information about their child’s health and securely facilitates communication to their child’s providers. The pediatric suite includes the following 3 unique features not found collectively in other systems — CDC immunization records complete with immunization physician-signed record printouts, growth charts (BMI, Height, Weight), and multiple child support with easy toggling between children.
1. CDC Immunization Records
Parents can view their children’s immunizations in one centralized location. This module not only shows which immunizations their child has received, but also which immunizations are overdue, due now, and coming up in the future. The immunization chart’s timeline allows parents to never miss a beat with their child’s immunization schedule.
Further, parents can now print a list of the immunizations complete with the physician’s signature, making gathering these medical forms for schools or camps easier than ever.
2. Growth charts (BMI, Height, Weight)
Parents have the ability to monitor their child’s vitals (i.e. height and weight) by viewing a standard growth chart as well as a graph displaying which into which percentile the child’s information places him. This information will also display the standard ranges for children of that age so parents can always be up to date with their child’s vitals compared to the average nationwide.
3. Multiple Child Support and Easy Toggling Between Children
Modeled after recognizable social media applications, parents can intuitively toggle between the profiles of their children. This feature clearly displays which child’s information the parent may be viewing, allowing her to manage her child’s appointments, prescription requests, and medical records with ease.
If you are interested in a customizable, HIPAA-compliant patient portal to match your pediatric needs, Bridge Patient Portal can help. Contact us here or call (866) 838-9455 to learn more.
UPDATED 6/6/2016: Per recently proposed MACRA rules, this article was updated and a Part 4: Meaningful Use and MACRA was added. While modified Stage 2 Meaningful Use remains unchanged, we think it’s important to take MACRA into consideration.
Although healthcare IT has transformed over the years, patients have held the same expectation: to be in the care a personable doctor who will communicate effectively and make health decisions that are in the patient’s best interest. However, doctors have constantly struggled to navigate the boundaries of a patient-doctor relationship and the use of new technology unfortunately could potentially complicate the issue. Below we discuss the Do’s and Don’t’s of doctor-patient interactions on online platforms. (more…)
Last week in the article “The Patient Engagement Question”, we discussed the ambiguity surrounding “patient engagement.” Many medical professionals generally agree that the term refers to an increase in patient participation, cooperation, and collaboration in their healthcare. Today, anyone following the latest healthcare IT trends can recognize the importance of employing technology to encourage patients to take a more active role in their health.
Here are three ways practices can use technology to increase patient engagement levels:
For many years, technology has impacted every aspect of our daily lives – and it is slowly making its way into healthcare. In fact, health information technologies, such as patient portals, are redefining the physician-patient relationship and transforming the way in which diseases are diagnosed and patient care is delivered. The question is: do patients want to use healthcare IT? According to a study by EHR software research firm Software Advice, many patients do.
Software Advice conducted a study of 1,983 Latinos/Latino Americans to find out if they would be willing to use technology in their fight against diabetes. Latinos have double the risk of suffering from diabetes compared to non-Latino whites.
The results showed that 60 percent of Latinos are eager to track diabetes-related health risks by accessing their medical records online. Meanwhile, 71 percent said that they would be more likely to try to lower their diabetes risk factors if their doctor provided a personalized risk assessment via email.
Latinos’ Interest in Using EHRs to Monitor Diabetes Risks
Encouraging Patient Engagement and Patient Portal Use
Although healthcare IT is relatively new to the public, it is creating a push for doctors to encourage patients to become more active participants in their own health – and patients, it seems are up for the challenge. Latino patients, specifically, are willing to play a bigger role in their own disease prevention and/or treatment.
Patient portal software is an important tool for patient engagement, and healthcare organizations are slowly adopting it. It is important, however, for providers to make patients aware of the existence of the software, as well as the benefits that accessing it can have on their health.