Author: The Bridge Team

With patient-centered care becoming a driving force behind the healthcare industry, understanding and improving the patient experience is becoming crucial to make your organization more efficient, deliver higher quality care, and retain patients. The patient experience comprises every interaction a patient has within the healthcare system. How easy is it…Read more

As the consumerization of the healthcare industry continues, higher patient expectations have altered every touchpoint of the healthcare journey. Even before an appointment is booked, the patient journey has begun. But what is it, why should we discuss it and what measures can be taken to improve it? The patient journey…Read more