The digital front door is not just a patient portal or website with a suite of self-service tools. What it should be, is a client-branded mobile app and web solution with all the rich functionality of a patient portal, website self-service patient tools, and other patient engagement features, all in one place and accessible via a single login.

A digital front door strategy can benefit a healthcare organization in multiple ways including:

• Saving money
• Simplifying patient engagement
• Maintaining HIPAA compliance
• Future-proofing patient engagement
• Attracting more patients
• Boosting patient loyalty
• Improving patient outcomes

 

Patient’s expectations for digital capabilities are on the rise. Self-service features that patients want within a digital front door healthcare solution: