Bridge Patient Engagement Platform Interfaces Seamlessly with EHR and RCM Software Systems

Since the Institute of Medicine published its report “crossing the quality chasm report” in 2001, the term “patient-centered” care has been integrated into the lexicon of healthcare. Despite this fact, healthcare institutions are still struggling to put the patient at the center of healthcare. Bridge’s agnostic patient portal and expertise in interface development enable you to optimize patient-centered care by facilitating communication between patients and providers and integrating a patient’s healthcare data, regardless of the source EHR.

Let Our Experience Work for You

Bridge has built integrations with many of the most recognized products in healthcare, and our portfolio is growing.

Multiple Interface Types That Maximize Interoperability

As the healthcare industry grows in complexity, it’s important to have a partner to optimize communication and interoperability between systems. Bridge has extensive experience in interface development to transmit information using a HL7 standards, a robust API, and a partnership with Mirth Connect. This ensures secure, bidirectional data exchange between the patient portal and third-party software systems.

Health Level Seven (HL7)

HL7, which is the most commonly used standards organization in the US healthcare industry, provides a comprehensive framework through which to exchange healthcare data. HL7 standards are divided into 2 main categories: messages, and consolidated clinical document architecture (C-CDA) files.



Bridge can interface with multiple EHRs to transmit the most common HL7 messages:

  • SIU (Scheduling Information Unsolicited)
  • ADT (Admission, Discharge, Transfer)
  • ORU (Observation Result)

The Bridge product allows for a complete, bidirectional integration of these messages with an EHR system, which allows the portal to display real time appointment data, laboratory values, and patient demographic information directly from your EHR.

C-CDA (Consolidated Clinical Document Architecture)

Bridge offers a proprietary C-CDA parser to distribute patient data from C-CDAs to the patient portal, regardless of the source EHR. C-CDAs are standardized templates for electronic data exchange that include the patient’s medical conditions, medications, allergies, and vital signs. Healthcare providers can transmit a C-CDA with each patient visit to Bridge. This data is then aggregated and parsed into the portal to make it available to the patient in an easy-to-read format.

EHR-Bundled Portals Fall Short

Patient Portal’s from industry-leading EHRs repeatedly disappoint health organizations and their patients. Bridge offers a superior patient experience through its patient-centric design, mobile app, and robust EHR interfaces. Bridge offers patients a comprehensive view of their medical record, the ability to make their own appointments, and the option to pay their bills and to securely communicate with their care team. Learn about how Bridge does it better and what our customers have to say about us.

Application Program Interface (API)

Bridge has a robust API that allows for the direct exchange of patient data between the patient portal, EHR software, billing software, mobile applications, and more. Using our API saves our clients time and money by circumventing the interface development needed to integrate data from specific file types. Learn more about our API.

Mirth™ Technology


Bridge has a well-established relationship with Mirth®, the healthcare industry leader in health system interconnectivity. Mirth® is a middle engine that specializes in converting electronic data into standardized templates. Mirth®’s data conversion technology and Bridge expertise in interface development make clients able to integrate data bi-directionally from all file types.


How does a refill request go back into the source EHR system?

A prescription refill request goes back into the source system via a message, typically sent to the inbox in the EHR. However, other workflows could also be supported, such as routing the refill request to a tasking queue in the EHR or in Bridge’s tasking module.

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Can patient-reported information/data flow back into the source EHR system?

Yes, the information can flow back as discrete data, PDF, or a combination of the two.

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Can Bridge filter information coming from the EHR to the patient portal, such as sensitive lab results?

Bridge has the ability to filter/restrict data at the interface layer.

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What triggers the sending of lab results to Bridge?

This is a configuration on the Bridge side. The most common trigger for sending lab results is the physician’s approval/signature in the EHR.

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What products does Bridge currently interface with?

Bridge currently interfaces with:

  • AdvancedMD
  • Allscripts
  • athenahealth (Incl. athenaOne and the Centricity product line, formerly known as Virence / GE Centricity incl. Centricity Business, Centricity EMR, and Centricity Practice Solution (CPS))
  • Aurora
  • Brightree
  • EMR-Link
  • gMed
  • Greenway
  • Infomedika
  • McKesson
  • MedWorxs
  • Mirth Connect
  • NextGen
  • PhoenixOrtho
  • PrognoCIS
  • Strateq Health
  • Wellsky
  • Wellsoft
  • X-Link
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How is a paid invoice in Bridge reflected in a client’s EHR/RCM/PMS?

Once a patient has paid an invoice, Bridge will update the source system’s invoice status.

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Can patient-generated data from a remote monitoring device flow back to the patient’s chart in the EHR?

Yes, the information can flow back as discrete data, PDF, or a combination of the two. 

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Can Bridge support health records being sent from multiple EHRs?

Yes. Bridge has a C-CDA parser tool on the backend that allows the system to pull in and sort data from disparate sources accurately.

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Are actions that take place in the provider portal reflected in the source EHR/PM/RCM system?

Yes. Bridge can interface with any Electronic Health Record (EHR), Revenue Cycle Management (RCM), or Practice Management (PM) software system, even more than one simultaneously. Information can be pulled from the provider portal into the source system and vice versa. 

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Can Bridge support multiple integrations at once?

Yes, Bridge can support several HL7 and API-based interfaces at once to EHR, PM, RCM, LIS, RIS, and other patient/clinical information systems.

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Can I host the application on my own server?

Yes. Bridge can be hosted on a healthcare organization’s server or on one of Bridge’s, depending on the healthcare organization’s preference. Other options for hosting include:

Client Server: This option allows a healthcare organization to host the Bridge software on their own server or on a dedicated joint-managed Bridge server. Bridge requires access to this server for product update services, and the server must meet the company’s technical requirements. Server technical maintenance incurs an additional cost.

Dedicated Bridge Server: A healthcare organization can be hosted on a dedicated server but does not have the resources to maintain one, Bridge can provide joint-managed dedicated hosting with Google Cloud Platform.

For additional information about self-hosted environments, please contact a Bridge representative.

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Can I interface Bridge to my Electronic Health Record (EHR), Revenue Cycle Management (RCM), or Practice Management (PM) software?

Yes. Bridge is an EHR agnostic patient portal and can be interfaced with any Electronic Health Record (EHR), Revenue Cycle Management (RCM), or Practice Management (PM) software system, even more than one simultaneously.

Bridge works with the most prevalent healthcare interface industry standards, including Health Level Seven (HL7), Continuity of Care Document (CCD), and Fast Health Information Resource (FHIR) via Bridge’s robust API. We can also build custom, non-standard interfaces designed for advanced integration between multiple systems where external compatibility support is not required.

Bridge patient portal currently interfaces with:

No matter what your interface needs may be, Bridge can help you develop the perfect solution. In many cases, Bridge has already developed interfaces for your software system(s). Contact a Bridge representative to see if Bridge has an interface designed for your EHR or PM system.

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How can I initially populate the portal with my EHR/PM software data?

Bridge helps transfer data from the existing portal, EHR, or PM software. Before importing data, patients need to have portal accounts. The easiest way to create a large number of accounts is by using a CSV file or an interface to the EHR/PM system. Once accounts are created, Bridge can import Continuity of Care Documents (CCDs) from the EHR or PM software using a common directory on the local server. Bridge can also pull information about appointments, documents, invoices, and more from the source system. Bridge’s system can also automatically create providers. Bridge’s expert team will guide healthcare organizations through the entire migration and go-live process.

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Does Bridge offer a white-label patient portal?

Yes. Bridge offers a white-labeled version of our patient portal for organizations looking to displace their native EHR patient portal. The ONC 2015 certified patient portal is built using Angular and is available as a web application and mobile app (iOS and Android).

For our EHR partner resellers, we offer competitive wholesale pricing, as well as access to our fully documented API. HL7 interfaces are also supported by Bridge.

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Find additional frequently asked questions and answers by visiting our Frequently Asked Questions library
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Contact Bridge online or call us at (800) 467-2321
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