Every Medical Appointment Needs HIPAA Compliant Appointment Reminders
Patient no shows are more than just an inconvenience or annoyance. They result in the loss of revenue, increased operational expenses, and more burden on office staff. Not to mention that when a patient doesn’t show up on time, it also affects people who could have been seen instead of that patient. Bridge’s appointment reminder solution aims to alleviate this by giving provider groups the ability to cost-effectively deliver customizable appointment reminder messages to large patient populations, from real-time calendar data. Appointment reminders can be sent via email, SMS text, and/or push notification for appointments made both inside and outside of Bridge’s patient portal, even for patients that haven’t registered for a patient portal account.
The big problem with traditional appointment reminder software solutions is the management of patients that opt out of them. When disparate patient communication tools are used, each must have their own opt-in/out administration panel, policy and agreements. This becomes impossible to manage and therefore most organizations are out of compliance. By centralizing a patient opt-in/out preferences in a single system, you become more compliant, avoid the over-sending of messages and can take greater advantage of these communication tools.
With Bridge, patients can receive appointment reminders in real time on any mobile device. Patients can receive notifications via email, sms or as an in-portal message. If a patient has the mobile app they are able to receive appointment reminders via push notifications on their mobile device.
Setting Bridge Apart from the Competition
Features and Benefits
|Customizable Messages||Take advantage of mail merges to mass mail customized messages to patient population.|
|English/Spanish||All messages available in English/Spanish.|
|HIPAA-Compliant||Solution is completely HIPAA compliant.|
|Push Notification Capabilities||Send push notifications to patients phone via the mobile app.|
|EHR/PM System Integrated||Appointment data is coming right from the EHR/PM System(s).|
|Custom Triggered Notifications||Trigger specific notifications for different types of appointments.|
Does Bridge offer IVR services for notifications or reminders?
While Bridge does not offer IVR services as part of its core offering, Bridge is open to providing the solution if requested.
Does Bridge offer automated patient notifications via SMS and Email?
Yes. Bridge has a robust admin panel that allows for the easy setup of SMS and Email notifications. These can be used for a variety of features, including:
- Appointment Confirmations
- Appointment Reminders
- Health Summaries
- New Documents
- Rx Refill Status Change
- New Invoices
- New Lab Results
- New Message
To learn more about SMS and Email notifications please see: The Facts about HIPAA and Email/SMS Communication with Patients
To learn more about sending appointment reminders securely please see: How to Send Automated Patient Appointment Reminders Without Jeopardizing Patients’ Data Security
Is it a HIPAA violation to include names or PHI in an email or SMS text?
The short answer is yes. That being said depending on the content of the email/sms, who the email/sms is being sent to, or mechanisms put in place to ensure the integrity of Protected Health Information (PHI), email/sms can be in compliance with HIPAA in certain circumstances. The patient also has the ability to sign an opt-in agreement (where they accept the risks of PHI in messages) with a health organization and receive PHI via email/sms. The opt-in agreement is a common practice among Bridge clients.
For more information please see: The Facts about HIPAA and Email/SMS Communication with Patients