Bridge supports patient broadcast messaging functions in the administration panel of the patient messaging software. Simply select which segment of patients requires a message by selecting from an extensive list of filters, then either export the list of patients to send the message in the email messaging software or send a message directly from Bridge. Bridge supports both patient SMS messaging software and email mass messaging.

Yes. Bridge has a robust admin panel that allows for the easy setup of SMS and email notifications. These can be used for a variety of features, including:

• Appointment Confirmations
• Appointment Reminders
• Health Summaries
• New Documents
• Rx Refill Status Change
• New Invoices
• New Lab Results
• New Message

To learn more about SMS and email notifications, please see: The Facts about HIPAA and Email/SMS Communication with Patients.

To learn more about sending appointment reminders securely, please see:

How to Send Automated Patient Appointment Reminders Without Jeopardizing Patients’ Data Security.

Bridge has a robust admin panel that allows for the easy set up of IVR reminders and notifications, along with bidirectional patient messaging, SMS, Email, and Push-based notifications/reminders. The IVR-based calls also support user-inputted responses (i.e., “Press 1 to confirm, or 2 to cancel your upcoming appointment”). Patients can use a direct messaging protocol granted the provider has a direct message address.

Bridge supports patient mass messaging functions in the administration panel. Simply select the criteria of patients that you want to send a message to by selecting from an extensive list of filters, then either export the list of patients to send the message in your email messaging software or send a message directly from Bridge. Bridge supports both SMS and email mass messaging.

Messaging can be used to communicate:

• Appointment Confirmations
• Patient Recall Messaging Software
• HIPAA compliant appointment reminders
• Health Summaries
• New Documents
• Rx Refill Status Change
• New Invoices
• New Lab Results
• New Message

*Reminder, it is a HIPAA violation to include names or PHI in an email or SMS text. That being said, depending on the content of the email/SMS, who the email/SMS is being sent to, or mechanisms put in place to ensure the integrity of Protected Health Information (PHI), email/SMS can comply with HIPAA in certain circumstances. The patient also can sign an opt-in agreement (where they accept the risks of PHI in messages) with a health organization and receive PHI via email/SMS. The opt-in agreement is a common practice among Bridge clients.

To learn more about SMS and Email notifications please see: The Facts about HIPAA and Email/SMS Communication with Patients

To learn more about sending appointment reminders securely please see: How to Send Automated Patient Appointment Reminders Without Jeopardizing Patients’ Data Security