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Experience higher levels of engagement with convenient and efficient patient mass messaging.

Quickly and easily communicate operational updates, health and safety information, patient education, and marketing messages to your entire patient population, or specific segments. Choose your method of delivery based on patient preferences–text message, email, phone, or portal. Complete messages can be sent through SMS and or email, or patients can log into Bridge’s secure online portal to access PHI-containing information. Our platform seamlessly integrates with your existing EHR/PM/RCM source system(s) so information is updated and sent in real-time.

Promote preventative and maintenance care year-round and improve outcomes with patient broadcast messaging.

Keep your patients informed

Promote preventative and maintenance care by notifying patients about annual check-ups, vaccinations, wellness visits, and much more. Instantly communicate pre- and post-visit information like weather alerts, office closures, pandemic protocols, check-in protocol, and relevant health information.

Honor patient communication preferences

Allow patients to choose how they receive messages, from SMS, Email, IVR and mobile push notification. With Bridge, you can leverage one system for sending messages to patients, thereby ensuring compliance with patient communication preferences.

Provide custom branded messages

Send mass messages to segments of patients defined by customizable filters like appointment type, condition, demographics, and more. Choose from our library of templates for standard messages or customize based on your needs. Bridge also allows you to alter your communications based on whether a message is read.

Avoid HIPAA violations and penalties

Don’t risk a data breach and your organization’s reputation. Ensure all messages containing PHI are sent securely and in compliance with HIPAA.

Seamless EHR/PM Integrations

EHR Agnostic

Bridge currently interfaces with many EHR, PM, or RCM systems and can work with any HL7 or API enabled system.

Learn more about our HL7, FHIR, and API-based interface capabilities

A patient engagement platform for the future of healthcare

Certified patient portal

Secure, 2015 Edition ONC certified, HIPAA compliant and mobile-ready patient portal software.

Easy-to-use platform

A truly intuitive operating system to increase usage and patient satisfaction.

Custom workflows enabled

We support unique requirements and complex workflows.

Client-branded mobile app

Improve patient engagement with a published and branded mobile app available for both iOS and Android.

All-in-one patient engagement solution

A single, comprehensive solution for all your patient engagement needs.

Award-winning software

Bridge is trusted and recognized as an industry-leading vendor.

FAQs

Can I send a broadcast message to my patients?

Bridge supports patient broadcast messaging functions in the administration panel of the patient messaging software. Simply select which segment of patients requires a message by selecting from an extensive list of filters, then either export the list of patients to send the message in the email messaging software or send a message directly from Bridge. Bridge supports both patient SMS messaging software and email mass messaging.

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Does Bridge offer SMS and email notifications?

Yes. Bridge has a robust admin panel that allows for the easy setup of SMS and email notifications. These can be used for a variety of features, including:

  • Appointment Confirmations
  • Appointment Reminders
  • Health Summaries
  • New Documents
  • Rx Refill Status Change
  • New Invoices
  • New Lab Results
  • New Message

To learn more about SMS and email notifications, please see: The Facts about HIPAA and Email/SMS Communication with Patients.

To learn more about sending appointment reminders securely, please see: How to Send Automated Patient Appointment Reminders Without Jeopardizing Patients’ Data Security.

 

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What messaging features does Bridge offer?

Bridge has a robust admin panel that allows for the easy set up of IVR reminders and notifications, along with bidirectional patient messaging, SMS, Email, and Push-based notifications/reminders. The IVR-based calls also support user-inputted responses (i.e., “Press 1 to confirm, or 2 to cancel your upcoming appointment”). Patients can use a direct messaging protocol granted the provider has a direct message address.

Bridge supports patient mass messaging functions in the administration panel. Simply select the criteria of patients that you want to send a message to by selecting from an extensive list of filters, then either export the list of patients to send the message in your email messaging software or send a message directly from Bridge. Bridge supports both SMS and email mass messaging.

 

Messaging can be used to communicate:

 

*Reminder, it is a HIPAA violation to include names or PHI in an email or SMS text. That being said, depending on the content of the email/SMS, who the email/SMS is being sent to, or mechanisms put in place to ensure the integrity of Protected Health Information (PHI), email/SMS can comply with HIPAA in certain circumstances. The patient also can sign an opt-in agreement (where they accept the risks of PHI in messages) with a health organization and receive PHI via email/SMS. The opt-in agreement is a common practice among Bridge clients.

To learn more about SMS and Email notifications please see: The Facts about HIPAA and Email/SMS Communication with Patients

To learn more about sending appointment reminders securely please see: How to Send Automated Patient Appointment Reminders Without Jeopardizing Patients’ Data Security

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