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Give patients what they’re asking for with a patient chat solution that supports HIPAA compliant text chat.

Let patients, providers, and administrative staff easily communicate through bidirectional instant messaging via SMS text, Bridge’s patient portal, or a client-branded mobile app, available for iOS and Android. Bridge supports dedicated short code numbers for texting, and clients can easily verify mobile numbers to authenticate patients. Providers can also integrate patient chatbot software so patients can easily access information about their symptoms and your practice.

Facilitating ongoing communication between patients and physicians can improve engagement rates by 60% or higher.

MobiHealthNews

Give patients what they want

Texting / instant messaging is not only the most preferred method of communication but the most effective at reaching patients--generating the highest response rates. Patients consistently rank provider messaging as a top feature that they want from their healthcare practice.

Build more efficient workflows

Leverage patient chatbot technology so patients can quickly gather information, then enable access to staff if their questions can’t be answered. Staff can also be privately tagged in conversations to triage care so patients get the attention they need.

Ensure secure messaging

With Bridge’s patient portal, all chat communication, including sensitive PHI between patients and providers, is logged in your EHR system in compliance with HIPAA.

Foster patient-physician collaboration & trust

Give providers the ability to check in on a patient’s condition, share lab results, ask and answer questions, and stay connected through the care journey, with HIPAA compliant chat.

Keep patients informed in real-time

Communicate in real-time with our patient chat solution that can also be used for broadcast messaging. Inform patients about delays, new office protocols, and other urgent news.

Seamless EHR/PM Integrations

EHR Agnostic

Bridge currently interfaces with many EHR, PM, or RCM systems and can work with any HL7 or API enabled system.

Learn more about our HL7, FHIR, and API-based interface capabilities

A patient engagement platform for the future of healthcare

Certified patient portal

Secure, 2015 Edition ONC certified, HIPAA compliant and mobile-ready patient portal software.

Easy-to-use platform

A truly intuitive operating system to increase usage and patient satisfaction.

Custom workflows enabled

We support unique requirements and complex workflows.

Client-branded mobile app

Improve patient engagement with a published and branded mobile app available for both iOS and Android.

All-in-one patient engagement solution

A single, comprehensive solution for all your patient engagement needs.

Award-winning software

Bridge is trusted and recognized as an industry-leading vendor.

FAQs

Does Bridge support recall messaging?

Bridge has the ability to automate recall messaging based on data from past or upcoming appointments. Depending on the past appointment type, a logic is placed into our recall engine that lets Bridge know when to send the future message/messages. Triggers can also be received directly from the EHR and then custom messages sent to the patient from Bridge.

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Does Bridge Offer IVR services for notifications or reminders?

Bridge offers IVR reminders and notifications, along with bidirectional patient messaging, SMS, Email, and Push-based notifications/reminders. The IVR-based calls also support user-inputted responses (i.e., “Press 1 to confirm, or 2 to cancel your upcoming appointment”)

 

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Can a patient be automatically reminded to complete a self-assessment?

Bridge’s notification engine can alert patients to complete a self-assessment via patient messaging software, which includes email, SMS/text, and push notifications. There would need to be a trigger that prompts the self-assessment such as an upcoming appointment of a certain appointment type, or a post-visit message

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Does Bridge have its own HISP? Or do they rely on other HISPs?

Bridge does not have its own HISP for direct messaging. If direct messaging was required in a client instance, we would rely on third-party vendors to satisfy the requirement. 

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Can I send a broadcast message to my patients?

Bridge supports patient broadcast messaging functions in the administration panel of the patient messaging software. Simply select which segment of patients requires a message by selecting from an extensive list of filters, then either export the list of patients to send the message in the email messaging software or send a message directly from Bridge. Bridge supports both patient SMS messaging software and email mass messaging.

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Does Bridge support a patient chatbot?

Currently, chatbots are not supported. Bridge plans to include a chatbot for its virtual visit module.

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Does Bridge offer SMS and email notifications?

Yes. Bridge has a robust admin panel that allows for the easy setup of SMS and email notifications. These can be used for a variety of features, including:

  • Appointment Confirmations
  • Appointment Reminders
  • Health Summaries
  • New Documents
  • Rx Refill Status Change
  • New Invoices
  • New Lab Results
  • New Message

To learn more about SMS and email notifications, please see: The Facts about HIPAA and Email/SMS Communication with Patients.

To learn more about sending appointment reminders securely, please see: How to Send Automated Patient Appointment Reminders Without Jeopardizing Patients’ Data Security.

 

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What messaging features does Bridge offer?

Bridge has a robust admin panel that allows for the easy set up of IVR reminders and notifications, along with bidirectional patient messaging, SMS, Email, and Push-based notifications/reminders. The IVR-based calls also support user-inputted responses (i.e., “Press 1 to confirm, or 2 to cancel your upcoming appointment”). Patients can use a direct messaging protocol granted the provider has a direct message address.

Bridge supports patient mass messaging functions in the administration panel. Simply select the criteria of patients that you want to send a message to by selecting from an extensive list of filters, then either export the list of patients to send the message in your email messaging software or send a message directly from Bridge. Bridge supports both SMS and email mass messaging.

 

Messaging can be used to communicate:

 

*Reminder, it is a HIPAA violation to include names or PHI in an email or SMS text. That being said, depending on the content of the email/SMS, who the email/SMS is being sent to, or mechanisms put in place to ensure the integrity of Protected Health Information (PHI), email/SMS can comply with HIPAA in certain circumstances. The patient also can sign an opt-in agreement (where they accept the risks of PHI in messages) with a health organization and receive PHI via email/SMS. The opt-in agreement is a common practice among Bridge clients.

To learn more about SMS and Email notifications please see: The Facts about HIPAA and Email/SMS Communication with Patients

To learn more about sending appointment reminders securely please see: How to Send Automated Patient Appointment Reminders Without Jeopardizing Patients’ Data Security

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Can I use Bridge’s patient engagement software to send personalized patient education?

Yes. Clients can utilize three different methods for sending personalized patient education material.

  • Direct message: Send patients education via direct message (attachments, URL’s, text)
  • Mass messaging: Utilize the marketing module to target patients with a specific condition and send the target patient population the education material in one click.
  • Care plans: Automated triggering of patient education as the patient adheres to the assigned care plan.
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Can a patient use the direct messaging protocol?

Yes, as well as bidirectional patient messaging granted, the provider has a direct message address.

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Is it a HIPAA violation to include names or PHI in an email or SMS text?

The short answer is yes. That being said, depending on the content of the email/SMS, who the email/SMS is being sent to, or mechanisms put in place to ensure the integrity of Protected Health Information (PHI), email/SMS can HIPAA compliant messaging in certain circumstances. The patient also can sign an opt-in agreement (where they accept the risks of PHI in messages) with a health organization and receive PHI via email/SMS. The opt-in agreement is a common practice among Bridge clients.

For more information, please see: The Facts about HIPAA and Email/SMS Communication with Patients

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