Just as consumers use online tools to book restaurant reservations, pay their bills, or request a cab, patients want the same experience when making an appointment with their healthcare providers. As a means of meeting patient demands, organizations have purchased grossly overpriced 3rd party patient appointment software solutions and have added additional solutions to their often already large suite of patient engagement solutions. Bridge’s fully integrated, reliable, and easy-to-use medical appointment scheduling software allows patients to schedule their own appointments, view appointment availability, view/edit existing appointments and receive reminders for their upcoming appointments. Bridge’s integrated patient appointment scheduler solution also helps organizations consolidate their solution offering, providing a single point of entry for all patient self-service activities as a part of their patient portal and/or mobile app.
Custom Patient Self-Scheduling
With Bridge’s robust patient scheduling system, healthcare organizations can tailor the scheduling workflow to their needs. Some of the supported customizations, include:
Select which providers allow self-scheduling and which are available as a request only
Select which locations are available
Select which appointment types are supported for self-scheduling and requests
Override availability for providers (i.e. out on vacation)
Create custom workflows (i.e. the patient selects location first, then provider)
Create entirely custom user interfaces built on Bridge’s comprehensive API
Learn more about how Advanced Sleep Medicine Services, a multi-location sleep medicine clinic, used Bridge to create an entirely custom patient self-scheduling solution. Read the press release.
How patients select a location in Advanced Sleep Medicine Services’ custom patient appointment scheduling system.
Mobile-Ready Patient Scheduling Software
With Bridge’s patient engagement software, users can schedule patient appointments in real-time from any mobile device. They also have the ability to manage and view old appointment data. If a patient is a caregiver of a dependent they also have the ability to schedule appointments on behalf of their dependents from their mobile device. Bridge’s patient engagement software is available as an iOS and Android app. Apps can be client-branded and made available for patients to download in both the Apple App Store and Google Play Store.
A User-Friendly Patient Appointment Scheduler
Many of today’s industry-leading patient self scheduling software solutions were built to handle the scheduling of routine office visits. They are not well equipped to handle the scheduling of multi-disciplinary, non-routine visits that require the advanced decision trees and complex logic that goes with the scheduling of those appointments (clinical questions, insurance clearance, physician clearance). Bridge’s solution is a rules-based, enterprise-wide patient appointment scheduling software that ensures a patient can work their way through proper clinical screening and select from conflict-free times. The patient portal solution was built to easily handle complex scheduling decision trees that are adaptable to any provider group and the unique schedules of their providers. Scheduling 100% of visits online in most cases is impossible, but getting to an 80+ percent rate is a goal we strive for. For appointments we can’t schedule, we simply defer the user to a specially designed request form which is sent to a tasking center or to call a number.
Integrated Patient Self Scheduling Software
With this patient scheduling software, Bridge supports real-time, self-scheduling and reminders for many industry-leading EHR/PM systems. Clients also have the ability to repurpose the developed scheduling interface for solutions out of the patient scheduling portal, such as a website-interfaced appointment scheduler.