HIPPA Compliant Messaging and More

Bridge is an all-in-one patient engagement solution that is highly customizable, meeting some of the most complex needs of high volume, multi-specialty clinics. Supporting advanced, HIPAA compliant interfaces to many of the top software solutions, including Electronic Health Record (EHR), Revenue Cycle Management (RCM), Practice Management (PM) and Radiology Information Systems (RIS). Bridge provides HIPAA compliant messaging, scheduling, and bill pay in their all-encompassing patient portal.

HIPAA Compliant Messaging

Bridge’s solution allows physicians and staff to securely message patients to their inbox in the portal, and receive a HIPAA compliant notification via email, SMS or phone push notification. As a 2015 ONC certified patient portal, Bridge offers completely secure HIPAA compliant messaging.

patient messaging software

HIPAA Compliant Scheduling

Bridge’s solution is a rules-based, HIPAA compliant scheduling solution that ensures a patient can work their way through proper clinical screening and select from conflict-free times. Access to the scheduler is available both via the secure patient portal or Bridge’ mobile app – available in both iOS and Android. The solution was built to easily handle complex scheduling decision trees that are adaptable to any provider group and the unique schedules of their providers.

HIPAA Compliant Bill Pay

Bridge offers patients the ability to secure pay their bills online with their HIPAA compliant bill pay solution. Supporting bi-directional interfaces into RCM and PM software solutions, Bridge can both receive invoices for patients while posting completed payments back. Bridge also adheres to PCI compliance regulations.

HIPAA Compliant Patient Portal

Bridge is an all-in-one, HIPAA compliant patient portal that works bi-directionally with any interfaceable EHR, RCM, PM, HIE and RIS system. Offering much more than just patient check-in software, Bridge has a wealth of patient engagement features, including:

  • Personal health records (labs, medications, conditions, etc.)
  • Patient/provider/staff messaging
  • Online bill pay
  • Custom, integrated patient forms
  • Self check-in
  • Patient intake
  • Prescription refill requests
  • Patient self-registration
  • Two-factor authentication
  • SMS-based username/password resets
  • Email, SMS and mobile push notifications/reminders
  • Marketing & recall messaging
  • Patient engagement reporting
  • Care plans
  • Proxy accounts
  • Chronic Care Management
  • Task management
  • Multiple concurrent, bi-directional EHR/RCM/PM/HIE interfaces
  • Private-label branding
  • Mobile-responsive design
  • Multilingual support
  • iOS and Android mobile apps

Mobile App for HIPAA Compliant Messaging

Bridge’s all-in-one solution is available as a client-branded, HIPAA compliant mobile app, enabling patients to access many of Bridge’s most common features on their mobile phones. With support for both iOS and Android, the app includes the majority of the functionality found in Bridge’s web version. Furthermore, clinics/hospitals/IDNs can select from a library of pre-built existing features, while also developing new custom features.


Is Bridge a HIPAA compliant patient portal?

Yes. Bridge Patient Portal has gone through multiple rounds of third-party HIPAA audits and is ONC 2015 Edition certified. With the ONC 2015 certification, Bridge’s portal meets or exceeds all security requirements pertaining to patient portal software, as set forth in the standards for MACRA/MIPS and HIPAA. Protecting the privacy of your patients’ personal health information is a top priority for Bridge. As a Bridge customer you will also sign a Business Associate agreement with Bridge for HIPAA compliance purposes.

HIPAA compliant features include:
HIPAA compliant bill pay
HIPAA compliant appointment scheduling
HIPAA compliant messaging
HIPAA compliant appointment reminders

To learn more about security please see: 8 Security Features You Need in an EHR or Patient Portal

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How does Bridge ensure HIPAA compliance in each portal?

Bridge Patient Portal is committed to the security, compliance and QA of each individual portal installation. Each portal is hosted on a secure Google cloud server with the appropriate firewalls. Bridge undergoes annual third-party HIPAA audits and various other security-related audits, Bridge also staffs a full-time compliance officer.

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What are HIPAA-compliant advanced IT solutions?

Healthcare providers in the U.S. must comply with HIPAA regulations, which were designed to provide privacy standards to protect patients’ medical records and other health information supplied to health plans, doctors, hospitals and other healthcare entities. These regulations extend to all types of healthcare technologies that doctors might use to store and manage patient information. Although there is no definitive HIPAA certification for any organization, IT companies can be HIPAA-compliant. This means that they adhere to HIPAA regulations and take the necessary steps to ensure their products effectively protect sensitive patient information.

Bridge has a long history in helping healthcare organizations meet and understand HIPAA guidelines

To learn more about HIPAA and healthcare applications please see:
HIPAA and Healthcare Applications, Part 1 of 3: What You Need to Know About User Authentication
HIPAA and Healthcare Applications, Part 2 of 3: What You Need to Know About Auditing
HIPAA and Healthcare Applications, Part 3 of 3: What You Need to Know About Data Transfer

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Want to Learn More?

Contact Bridge online or call us at (800) 467-2321
to learn more or schedule a free demo.

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